Executive Master of Business Administration

Permanent URI for this collection

http://etd.aau.edu.et/handle/12345678/177

Browse

Now showing 1 - 20 of 222

A Study of Financial Performance of Private Banks; Evidence from the Case of Selected Private Banks in Ethiopia
(A.A.U, 2023-07-08) Araya Getachew; Demeke Chimdessa (PhD)
Evaluating the technical and operational efficiency of banks is a key consideration to assess the performance of banks. Besides making sure optimum level of capital, achieving enough liquidity and allowing appropriate expense management are the key determinant of financial performance of banks. In various studies different methods are applied to evaluate banks’ performance. The most common method of financial performance measurement is based on balance sheet and income statement analysis. The main purpose of the study at hand is to evaluate the financial performance of the selected dominant private Banks in the Ethiopian financial market. The study further provided evidence of how the dominant private bank has been financially performing over the course of 10-yearperiod. Audited annual reports from online resource of a total of three dominant private banks covering the year 2013 to 2022 were used in the study. This study applies analytical tools by using ratio analysis and panel data using regression equation based on audited financial statements. The research found out that according to financial ratio analysis tools Awash bank showed a highest performance in the ratios for the period whereas Dashen bank performed better than Abyssinian bank during the period. Furthermore, on both panel fixed model estimations of log of return on asset and Log of return on equity, Liquidity Management and Management efficiency in log form are explanatory variables that are major determinants.
An Assessment of Employee Performance Management System Practice -Case of The Commercial Bank of Ethiopia
(AAU, 2024-02-20) Niftalem Mengistu Yimenu; Dejene Tulu (PhD)
The case study evaluates the employee performance management system of the Commercial Bank of Ethiopia (CBE), aiming to identify challenges and assess practices, and awareness among managers and employees. Adopting descriptive research design, utilizing quantitative and qualitative research approaches via survey, both primary and secondary data were collected through structured and unstructured interviews with 34 line managers and 127 non-managerial employees. The data was analysed using descriptive statistics of mean, standard deviation, and correlation using SPSS version 26 software. The study examines six variables covering various stages of the performance management system. CBE, a major player in the banking sector with a large workforce and extensive branch network, emphasizes contemporary HR practices for strategic execution. With the assistance of an international consultant, the bank implemented the performance management system. The study recommends several areas for improvement, including Providing appropriate and timely training to staff regarding the various aspects of the performance management system. Establishing a system to track and document performance data. Encouraging and fostering a culture of coaching and feedback within the organization. Revision of metrics and performance standards to minimize subjectivity, impreciseness, and inappropriateness. giving managers and staff the tools, resources, and information they need to become more involved and take responsibility of their work. Expressing the performance management system's overall consequences in a straightforward manner. The bank can improve this system's efficacy and bring it closer to line with its strategic goals by taking care of these issues.
An Assessment of The Leadership Practice of Bunna Bank Leaders
(A.A.U., 2023-06-10) Medhanit Fekade; Habtamu Endris (PhD)
Leadership regulates whether an association, a country or a collection will accomplish its goals and also gratify the admirers’ desires. Consequently, the objective of this investigation was “to assess of the Leadership Style of Bunna Bank leaders”. In order to encounter the purposes of this research, the examination was undertaken using qualitative technique and the associations planned in the outline was analyzed using descriptive statistics research technique. The intended population of this research was employees of Bunna Bank S.C headquarter and selected branches, with 278 populations. Stratified random sampling technique was used to select 260 employees’ respondents. The primary data was collected from the sampled population of the Bank by using Likert scale type questioner as measuring instrument. The collected data was analyzed using descriptive statistics, by Statistical Package for Social Sciences (SPSS) 22 version. The major variable of the investigation is the exercise of management style i.e., transformational leadership, transactional leadership, and laissez Faire leadership in the Bank. The examination found that the leadership style in place by leaders of Bunna bank inclines to be a combination of the aforementioned three major leadership styles. The leadership approach has significant contribution for employees’ performance. Leader using the transactional leadership style the leadership approach applied by Bunna Bank incline to be further of transformational though there is a sentimentality of a laissez-faire and transactional at periods. Furthermore, the study has also exposed that there is a combination of supplementary leadership styles detected
Analysis of Startups and the Role of Incubators: the Case of Selected Firms in Addis Ababa
(AAU, 2024-02-20) Bethelhem Tekalegne; Asres Abitie (PhD)
This paper is intended to analyze the startup ecosystem in Addis Ababa and the role incubators play. It started with determining factors that affect the success of startups, measurement of success for the startups, and the moderating role of incubators based on literary articles by different scholars in the field. A model incubating firm, iceaddis is chosen to collect data on incubated startups. 159 responses are collected from 90 incubated startups in different sectors. Explanatory and Descriptive research designs are applied and a Five-point Likert Scale questionnaire is used to record responses. The questionnaire mainly contains questions related to factors affecting the success of startups which is measured by a) access to finance b) business model c) marketing strategy d) quality of product or service provision e) management skills and f) government policy, the next set of questions are related to the measurement of success for the startups, finally the role of incubators is tried to be captured with various questions. The data gathered is then entered into SPSS for analysis. Descriptive and Inferential statistics, classic linear regression model, and moderated regression are used to do further analysis. The final result suggested that all the success factors and moderator has a positive relationship with the success of startups. However, a significant relationship can not be proven between the two variables; quality of product or service provision and government policy with the success of startups. On the other hand, the moderating role of incubator is proved with the significant increment of explanatory power of the factors to the success of startups.
Analysis of the Service Delivery and Customer Satisfaction of the Card System Users of the Ethiopian Electric Power
(A.A.U, 2022-03) Girma, Rebecca; Abitie, Asres (PhD)
The objective of this study was to analyze the service delivery and customer satisfaction of the card system users of the Ethiopian Electric power. The conceptual framework was designed by considering service quality & prepaid meter as an independent variables and customer satisfaction as dependent variable. To achieve the objective, five research questions and eleven hypotheses tests were formulated. The study adopted a survey research design as it entails the collection of primary data to answer questions concerning the determinants of customer satisfaction and service quality of the prepaid meter of EEPCO in worda 3 area. In order to check the reliability and internal consistency of the questionnaire, cronbach’s alpha was tested. The data were obtained by closed-ended and open ended questionnaires. The study took 4130 target population with sample of 365 respondents, out of which 340 (93.1%) were returned. The data were analyzed using SPSS (version 21). Both Descriptive and inferential statistics were used to analyze the data and interpret results. Pearson Correlation analysis shows that there was statistically significant positive relationship between all selected independent variables and dependent variable. Moreover, the regression result revealed most of the dimensions measuring the customer satisfaction of EEPCO were found to have their own significant effect except customer handling, empathy and tangibility. In regards to the results of regression analysis, it can be concluded that 74% of the variation in the customer satisfaction of EEPCO customers can be explained by the prepaid meter and the service quality dimensions. Based on the research findings and research conclusions, the institution should observe its service quality and prepaid meter dimensions and should come up with appropriate service delivery standards to satisfy its customers. Key words: Customer Satisfaction, Service Quality, Electricity, EEPCO, Customer handling, Bill collection, Service recovery, Complaint handling, Organizational climate, Reliability, Responsiveness, Empathy, Tangibility and Assurance.
Applicability of Business Failure Prediction Models to the Insurance Sector of Ethiopia
(2018-02) Tibebu, Girma; Degefe, Duressa (PhD)
The bankruptcy of insurance companies recorded in different parts of the world sends messages to interested stakeholders of insurance companies operating in Ethiopia to utilize the existing verified models or to develop new models of business failure prediction so as to identify and manage potential business failure risk in the insurance sector. Two global and two local accounting-based statistical models developed with MDA (Multiple Discriminant Analysis) are examined in this study to determine their applicability to the insurance sector of Ethiopia. The selected models are: Altman’s Z’’-score model developed in USA, Springate’s model developed in Canada, Wondim’s Model developed in Ethiopia on Public Enterprises, and Fufa’s Model developed in Ethiopia on Private Enterprises. Fourteen out of 16 insurance companies operating in Ethiopia for the recent five years of 2012 to 2016 are sampled for the study. The prediction accuracy in correctly identifying non-bankrupt insurance companies of the country for year 2017 is calculated for each of the four models. The research found out that, from the four models studied, only the adjusted Altman’s Z’’- score model has satisfactorily predicted non-bankrupt insurance companies of the country, with accuracy rates of 85.71% for prediction made two-years prior to the year prediction is made for (2017). The applicability of the remaining three models to the Ethiopian insurance sector is not supported by the study as the maximum prediction accuracy achieved by the models is 28.57%. It is suggested that Altman’s Z’’ score model be considered as an instrument in prediction of business failure risks in the Ethiopian insurance sector, and recommendations are provided on further studies that need to be made to identify bankruptcy prediction models specifically appropriate to the insurance sector of the Ethiopia.
Application of Data Driven Decision Making in Case of Zewditu Memorial Hospital Antiretroviral Therapy Client Management
(AAU, 2024-01-10) Mamo Edris; Mesfin Fikre (PhD)
In today's dynamic business landscape, leveraging big data analytics is essential for gaining competitive advantages. However, despite the abundance of data in the healthcare sector, particularly in developing nations like Ethiopia, there remains a notable gap in comprehensive data analysis and decision-making. This study focuses on analyzing the Antiretroviral Therapy (ART) client data from Zewditu Memorial Hospital to uncover hidden insights spanning several years. By employing a quantitative and exploratory research framework, the study integrates Business Intelligence and Data Mining methodologies to investigate the impact of data-driven approaches on patient care quality, resource optimization, and operational efficiency within ART client management. Utilizing visualization techniques through Power BI and predictive modeling with electronic patient information, the study yields concrete results that unveil patterns and trends, offering invaluable insights for predicting treatment outcomes. These findings are anticipated to not only advance academic understanding but also provide practical guidance for care providers, emphasizing the crucial role of data-driven decision-making in optimizing ART client management processes.
Assessing the Challenges of Indirect Sales Channel Management: The Case of Ethio telecom
(Addis Ababa University, 2018-06) Wondwossen, Wondimu; Ethiopia, Legesse (PhD)
The purpose of this study is to assess the challenges of indirect sales channel management in ethio telecom. Channel management is about selecting and motivating the intermediaries and to evaluate their achievements (Kotler & Armstrong, 1999; Jobber, 2001), further complements with the issues of training and managing conflicts between producer and intermediaries is important. Ethio telecom distribute it products through indirect channel, although the distribution channel plays an important role in the company the distribution channel management has challenges. Therefore, this study aims to reveal the core distribution management challenges in practicing distribution management elements: Selection process, motivation, training, evaluation and conflict management. The study utilizes both quantitative and qualitative research approaches and descriptive research design. For selecting sample simple random sampling technique is used, in that ethio distribution related staffs and distributors staffs are participated. The total sample size is 141. In terms of questionnaires administered, 141 respondents have received the questionnaire, and 123 (87%) have returned the filled out questionnaire. Data analysis is performed by using descriptive statistics. IBM SPSS statistical software version 20 is used. In addition, to fill the questionnaires gap, data was collected by conducting interview research. The result of the research identified that the distributor selection process lacks contract that convince partners, motivating partners with bonuses, rewards, support on trade fairs are shortage of the channel, there is improper handling on conflict management and the training investment has less attention, from identified challenges improper handling of conflict can damage the company since the collusion bring malfunction of both the principal and the partner. Hence as the distribution channel is significant contributors for the company revenue and sales it needs to work on identified gaps. The study finding can have implications for further research and policy.
Assessing the Role of Service Quality on Customer Satisfaction using SERVQUAL: The Case of MOENCO Vehicle Maintenance and Repair in Addis Ababa Branch
(Addis Ababa University, 2019-06) Abey, Assefa; Yohannes, Workaferahu (PhD)
To be successful, organizations must look into the needs and wants of their customers. Customer satisfaction is important because many researches have shown that customer satisfaction has a positive effect on an organization’s profitability and leads to a competitive advantage. In the service sector it is not only what the customers get, but what they experience that is more important. The main objective of this study is to assess the role of service quality on customers’ satisfaction for the case of MOENCO vehicle repair and maintenance services at Addis Ababa Branch. Data was collected from 372 service customers through questionnaire from the different customer segments at the location. The limitations are that it was done at a particular point in time and needs to be done at regular intervals to develop trends. The techniques of analysis used in this study are descriptive (frequency, percentage, mean and standard deviation) and paired t test for validity and Cronbach’s test for reliability. SERVQUAL’s 5 service determinants were used and customers expectation versus actual were measured for each of the determinants. Results indicate that customers were satisfied with the empathy, responsiveness and reliability dimensions, while they were dissatisfied with the tangibility and assurance dimensions. The ranking they gave with regards to importance is 1st-Tangibilty, 2nd Assurance 3rdReliabilty, 4th Responsiveness and 5th Empathy. By working to close the gaps where the perceptions were below the expectations in the different service quality dimensions MOENCO can improve its customer satisfaction.
Assessment of driving factors, transition intention and constraints of urban informal economy: the case of street vendors in Addis Ababa city administration
(Addis Ababa University, 2018-12) Edmealem, Esubalew; Tsegabrhan, Mekonen (PhD)
The informal economy plays an important, yet often overlooked, role in economy throughout the world. Informal activities can provide a much needed source of income for a great number of people. At the same time, informality motivated by regulatory distortions, tax evasion, or in the pursuit of illegal activities can be a development trap that deprives governments of needed funds and leaves participants without legal protection. The main aim of this study has been to assess the driving factors, transition intention and constraints of urban informal economy, the case of street vendors in Addis Ababa city administration. The informal economy is an important part of economic, social and political life in most developing, as well as some developed economies. To understand the contribution of informal economy to employment opportunity and GDP, several scholars have conducted researches on informal economy focusing on the causes and constraints at international and national level. This study used a qualitative research method. Questionnaire and in-depth interview were used to gather pertinent data for the study. The collected questionnaire survey data were analyzed using SPSS version 22 software. The researcher has taken 198 street vendors purposively for survey questionnaire and the sample size calculated using sample size determination formula for unknown population size. In-depth interview was also conducted with selected street vendors. Descriptive statistics such as percentages, frequencies and tables are used to analyze and present the data. The study found that the main factors determining the reason in the informal sector are unable to fulfil criteria of formal sector and lack of capital to start formal business. Street vendors also have transition intension to formal sectors. The study reveals that informal sectors are source of income for the poor or means of employment and also it is a base for formal sector. This study shows that the majority of the street vendor’s constraint was shortage of capital and low price for products. As recommendation, the government should give much emphasis on rural job opportunity for youth to reduce rural to urban migration and informal sectors. In addition, provide financing opportunity to those who do not have capital to start formal business.
Assessment of Corporate Governance Practices in the Ethiopian Insurance Industry (The Case of Selected Four Insurance Companies)
(Addis Ababa University, 2018-05) Solomon, Wolde; Ethiopia, Legesse (PhD)
It is the separation of ownership and control that produced the concept of corporate governance. Since governance is the centre point for corporate success, it needs the attention of all stakeholders. Unless given a focus it deserves in managing a business, it may result undesirable long term consequences. In the current business set up, Insurance Companies are among the industries that are implementing the concept of corporate governance in the context of Ethiopia. Due to the sensitivity nature of the business and an irreplaceable role these companies play in the macro economy of a given country, poor corporate governance practice may have a macroeconomic impact that could potentially affect the whole economy. As a result, this research paper was prepared with the objective of assessing and understanding the level of corporate governance practice in Insurance Companies in Ethiopia in light of National bank of Ethiopia‟s Directive and OECD principles, so as to improve the understanding of various stakeholders and also to shed light on the adoption of best practices and principles into the country‟s corporate governance system. Major components like board of directors, shareholders, Executive directors, supervisory organ and disclosure, were taken as major assessment concepts. A questionnaire prepared addressing these concepts were distributed and related documents were also reviewed. The data collected were analysed using SPSS application. The results show that, Insurance Companies in Ethiopia are in good corporate governance foundation because of the regulatory organ strict supervision on each and every action of the market. However, some important and critical manifestations of good corporate governance are lacking both from regulatory side and from the Companies side that would promote the practice some steps higher. This will have impact on the existing knowledge of the practice and further policy measures should be updated and enhanced.
Assessment of credit management practice at united bank S.C
(Addis Ababa University, 2018-06) Hable, Asrat; Sewale, Abate (PhD)
Sound credit management is a prerequisite for a financial institutions stability and continuing profitability, while deteriorating credit quality is the most frequent cause of poor financial performance and condition. These research asses the practice and effectiveness of credit management in united bank s.co. Therefore the purpose of undertaking this study is to explore the credit management practice in united bank s.co and to see the possible factor that influence the credit management activity of the bank and to suggest possible solution for those factor affecting the bank credit management process negatively. For the purpose of the study both primary and secondary data is used. Primary data is collected using semi structured questionnaire and interview. The secondary data is collected from the bank’s audited annual reports(2013-2017), directives, credit policy and procedure of the bank and bulletins of the bank. Based on the nature of the study the research design is descriptive with a qualitative research method. Descriptive statistical tools are used to analyze the data collected. Hence, the nature of the Study is descriptive. The research found that lack of credit follow up by branches, lack of information system to support the credit risk grading system of the bank, branches negligence to the credit policy and procedure of the bank when exercising their discretionary lending limit, will full default by borrower, borrower lack of knowledge on loan usage, fund diversion for unintended purpose, and centralized decision making by the bank influence the attainment of successful credit management at united bank s.co. Also on a positive note the banks credit policy and procedure is in line with NBE’s rules and regulation. Also for the year under consideration the bank NPL to Term loan ratio is under 5% which is set by the NBE. Finally based on this findings recommendations are given. These includes keeping up with the current portfolio quality, to strictly adhere & implement the banks credit policy and procedure, to take up pre-audit a part of the credit analysis process, managing the length of hour it take to process one loan request.
Assessment of Customer Contact Center Performance in the Commercial Bank of Ethiopia
(Addis Ababa University, 2019-06) Fekadu, Kidanemariam; Tilahu, Teklu (PhD)
Assessment of Enterprise Risk Management Practices in the Ethiopian Insurance Sector
(Addis Ababa University, 2018-06) Bisrat, Gugsa; Zewdie, Shibre (PhD)
In a world full of uncertainties insurers around the globe are using risk management practice as a competitive advantage to stay ahead of their market. As a sector that provides insurance service for different risk exposures, the Ethiopian insurance sector has to benefit more from enterprise wide risk management. This research is an effort to reveal the current risk management practice prevailing in the Ethiopian insurance sector. Thus, the objective of this study is to assess the enterprise wide risk management practice in the Ethiopian insurance sector by identifying the nature, structure and objectives of the practice, review the risk management process in the sector, assessing the level of knowledge and the level of risk frequency, severity perceived for each risk along with insurers risk management ability to mitigate each risk. In addition the study seeks to understand the functions, benefits and challenges encountered in the practice. The study used a descriptive method of research where both primary & secondary data were used for analysis. A sample of eight insurance companies namely Ethiopian Insurance Corporations, Africa Insurance Company S.C, Nile Insurance Company S.C, The United Insurance Company S.C , Nib Insurance Company S.C, Abay Insurance Company S.C, Berhan Insurance Company S.C and Lucy Insurance Company S.C were selected from an entire population of 17 insurance companies in the sector using a probabilistic sampling technique known as stratified random sampling. Subsequently the study used questionnaire survey method to gather primary data from entire population of top, middle level management members of selected insurers as well as randomly selected first level management members while interview method was used for gathering primary data of board members’ views. In addition, secondary data such as financial statement and different National Bank publications were used to supplement the data collected from primary source. As a result it is found that the main function of risk management in the sector is compliance with standard rather than a strategic and competitive advantage. The study has identified a weakness in defining a clear risk appetite that is aligned with the organizations strategic objectives. The study also identified the lack of skill and experience specific to risk management in addition to the weakness over risk quantification phase of risk management practice of insurers. Thus, in order to make effective and efficient management decision based on risk adjusted returns the practice of risk management should be supported through continuous trainings, workshops and panel discussions that involve all staff members of insurers from different levels. Similarly risk management should be understood very well particularly by board of directors and top level managers who should implement ERM in a desired way for the desired purpose.
Assessment of Factors Affecting Cost Overrun of Road Construction Projects, The case of Ethiopian Construction Works Corporation, Transport Infrastructure Construction Sector
(2018-05) Kassaye, Tsige; Abebe, Yitayew (PhD)
In Ethiopian, under a government regulatory body, i.e. Ethiopian Roads Authority, number of road construction projects is increasing from time to time. However, it becomes difficult to complete projects in the allocated budget. Cost overrun is one of the major problems of road construction projects undertook by Ethiopian Construction Works Corporation, Transport Infrastructure Construction Sector. This research was carried out to assess and rank the severity of major factors that cause cost overrun during construction projects in the Corporation. Questionnaire surveys together with desk study were used to collect data on time and cost overrun. A total of 82 responsescomprising 32 clients, 38 contractors and 12 consultants were collected and a desk study of 7 completed road construction projects in Ethiopia were investigated. The data was subjected to descriptive statistical analysis and subsequently mean scores were determined to rank factors level of severity. From the study it was found that except one which was completed under estimated budget, the majority of road construction projects finished with severe cost overrun. The rate of cost overrun ranges from a minimum of 14.85 % to the maximum of 37.32% of the work executed and certified amount. The study identified 31 causes of cost overrun for the case of Ethiopian Construction Works Corporation, Transport Infrastructure Construction Sector. The most important causes of cost overrun were found to be ineffective way of management of Material and Machinery resources at project (3.56), Skill of Site Management Crew (3.53), wrong method of System/Approach employed to manage site activities (3.44), contract management (Inadequate knowledge and skills of Project Management and Contract Administration teams) (3.43) and Design errors (3.4) are the five most important factors affecting cost of construction projects. It is likely that these findings will help focus on very significant factors to improve the construction performance of the Corporation in the future.
Assessment of Factors Affecting Satisfaction of Motor Insurance Customers: In Selected Insurance Companies, Addis Ababa
(Addis Ababa University, 2018-06) Fasika, Tatek; Teshome, Bekele (Ato)
The objective of the study was to empirically assess factors affecting motor insurance customers satisfaction of insurance companies in Addis Ababa. The research is to analyze weather service quality, awareness of contract, amount of premium, timeframe of compensation, ways of compensation, location of branches and networked / technology based service significantly affect motor insurance customers satisfaction of insurance companies. In the research model, motor insurance customers satisfaction is dependent variable and others are independent variables. The data collected from 6 sample insurance companies which exist in different level of market share. Both stratified and convenient sampling methods were used to select respondents. Primary and secondary data were collected. Primary data were collected from 380 respondents through questioner and source of secondary data were different articles, NBE reports and internet. The collected data were analyzed using a descriptive statistics, Spearman’s rank correlation and regression analysis. The description of the outputs using SPSS software version 20 and the result showed that service quality, awareness of contract, ways of compensation, location of branches and networked / technology based service have positive significant effect on motor insurance customers satisfaction whereas amount of premium and timeframe of compensation have negative significant effect on motor insurance customers satisfaction of insurance companies in Addis Ababa. Therefore, study suggested that management of the insurance companies should put effective measures to improve their service quality, to create awareness among customers, to minimize timeframe of compensation, to adjust rate of premium, to keep interest of customers in terms of methods of compensation, to extend their branches and districts and to provide networked and technology based service in order to enhance their motor insurance customers satisfaction.
Assessment of Humanitarian Supply Chain Management Challenges on Performance: The case of World Food Programme- Ethiopia
(2018-05) Dessalegn, Amenu; Mohammed, Seid (PhD)
In today’s world, many people are being exposed to a number of natural and man-made disasters which claimed lives of several of them. Under such situations, the presence and relevance of humanitarian organizations is very crucial to allow the victims have access to basic supplies. In this process, the role of supply chain is paramount despite humanitarian organizations face many challenges with regards to supply chain management. Many research works were carried out in the field of humanitarian supply chain management. However, much focus has not been given to address the challenges of humanitarian supply chain management in emergency or relief operations and their impacts on operations of humanitarian organizations particularly in Ethiopia. Ethiopia is a landlocked country often affected by drought with food insecurity crisis. In this respect, the country is facing unique challenges in its humanitarian supply chain management which in turn influence the operations of humanitarian organizations. Therefore, the aim of the present study was to assess the challenges of humanitarian supply chain management in WFP Ethiopia. The study adopted descriptive research type and involved collection of primary data through questionnaire survey and the contents of the questionnaire had two parts: (1) the profile of the respondents and (2) humanitarian supply chain management challenges in the form of Likert scales. The focus of the questionnaire in terms of humanitarian supply chain challenges were related to lack of coordination, information and communications integration, inadequate transport capacity, port congestions and custom clearance and inadequate warehousing. In addition to the questionnaire survey, key-informant interviews were made with senior management personnel of WFP Ethiopia and NDRMC. Secondary data on relevant items were also collected. The survey results showed that an inadequate warehouse in terms of capacity and number was the most supply chain challenges that WFP Ethiopia was facing. The rating of the challenge of warehouse was followed by lack of transportation facilities and coordination related challenges. The result of the key-informant interviews also showed similar result in which most of the informants agreed that various inter-related challenges are existing in WFP Ethiopia supply chain management. Based on the present study, it is recommended that emphasis should be given to warehouse, transportation and coordination management in order to improve supply chain management of the organization.
Assessment of Internal Credit Risk Grading System Quality in Ethiopian Commercial Banks
(A.A.U, 2021-10) Girma, Rekik; Ghebray, Tefferi (DBL)
The major purpose of this study is to thoroughly examine the quality of the internal credit risk grading system utilized by 17 commercial banks in Ethiopia and establish whether it varies among institutions. A descriptive inquiry was conducted for the primary study, utilizing two mutually supporting self-administered questionnaires, and yearly reports were reviewed on the components to identify the variance issue. Data were gathered from experts and mid to senior level credit and risk managers at the banks under examination who worked in their respective head offices. Two hundred twenty-nine surveys were gathered from purposefully selected commercial banks using two independent and separate questionnaires. A quantitative technique was utilized to arrange the two sets of data, perform the analysis, and provide a report on the research's findings, which were stated statistically using percentages, frequency, mean, and standard deviation scores. It is found that with the exception of Wegagen and Buna International Bank, which were rated good and ranked first and second, the others were rated marginal or unsatisfactory. Besides, it is found that ICRGS quality does not vary across banks taking into account their respective ownership structure, market size, asset value, deposit, and profitability. As a result, the National Bank of Ethiopia should consider adopting a standard with quantifiable metrics that all banks should utilize to increase the level of ICRGS quality for individual banks as well as at the industry level, and it should be examined on a regular basis. Commercial banks should also ensure that an effective ICRGS system is in place in order to increase the quality of their ICRGS. Key Words: Commercial Banks, Credit Risk, Credit Risk Management, Quality of Internal Risk Grading System
Assessment of Learning and Development Practice: The Case of Dashen Bank
(2017-05) Habtamu, Derbie; Gemechu, Waktola (PhD)
The research aims at assessment of Learning and Development practices in Dashen Bank with due emphasis on L&D alignment with business strategy, management support of L&D practice ,L&D evaluation mechanisms, nature of L&D system and L&D integration with reward and Performance management system. Accordingly, all the necessary data has been gathered from primary sources using questionnaires and interviews and secondary data such as source manuals of Dashen Bank. Simple random sampling technique was used and the number of participants was 344 Head office and city branch employees. The researcher used descriptive analysis with the help of tables and percentages to analyse the data. The study revealed that the major weaknesses of the company in learning and development practices being absence of integration with reward system of the organization, failure of line managers’ support and the functional position of L&D in the organization structure. The identified strengths include being provision of technical trainings, suitable training facility, and top level management commitment on Valuing of L&D function . Hence, the Company needs to keep up with its strengths and alleviate its weaknesses by adopting a strategic approach of L&D practices.
Assessment of Marketing Mix on Channel Management Practices in Lubricant Market-the Case of National Oil Ethiopia (NOC)
(A.A.U., 2019-09) Fitsum, Zewdie; Workneh, Kassa (PhD)
The purpose of this study was to examine the influence of marketing mix elements on Channel Management Practices in Lubricant Market on the case of National Oil Ethiopia (NOC) in Addis Ababa market. The study applied descriptive research design and quantitative approach with a population of 251 out of which 185 sample size were selected. A self-administered questionnaire was used to collect data. The findings indicated that there were positive relationships between all the independent variables (price, product, promotion, and place) and the dependent variable, channel management. The result of regression analysis showed that product, place and promotion are significant predictors of channel management. Thus, the study recommended strengthening the current strong hold of distribution channel with increased number of resellers and the need to work more on the conventional methods of advertising its products in every opportunity available. It was also recommended that the company needs to work more on alignment of channel partners with the company to maintain their relationship for longer period of time. Moreover, the need to focus on product mix was recommended that would permit the company to expand its business through the addition of new products for distribution and availing product to the market with variety and consistency as well.

Browse

Browsing Executive Master of Business Administration by Title

Results Per Page

Sort Options