Project Management
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Item Evaluating the role of Artificial Intelligence and Machine Learning in Enhancing Project Management Processes: In The Case of Fairfax Solutions Tech PLC(Addisabeba Universty, 2024-09) Gelila Solomon; Bantie Workie (PhD)The primary aim of this research was to investigate the role of artificial intelligence (AI) and machine learning (ML) on project management methodologies at Fairfax Solution Tech PLC. The research employed a descriptive design to explore how these technologies influence various aspects of project management within the company. Using a qualitative approach, the study involved in-depth interviews and document analysis with project managers, stakeholders, and employees directly engaged in project management. A purposive sampling method selected ten participants. Data collection methods included semi-structured interviews and the review of project-related documents. Qualitative data analysis revealed significant enhancements in project planning accuracy, real-time monitoring, risk assessment, and data-driven decision-making processes due to AI and ML integration. The findings showed that AI and ML improve efficiency, reduce costs, and lead to better project outcomes. These technologies support Fairfax Solution Tech PLC in maintaining a competitive edge through optimized project management practices. The study concluded that AI and ML have substantial potential to transform project management. Recommendations included further exploration of AI and ML applications, ongoing staff training, and fostering a culture of innovation within the organization. Keywords: Machine Learning, Artificial intelligence, Project Management Process, Qualitative data.Item Assessment of Project Communication Management Practices: The Case of Summer Institute of Linguistics (SIL Ethiopia)(AddisAbeba Universty, 2024-07) Hela Tilaye; Mengistu Banti (PhD)The study attempted to assess the project communication management practices of the Summer Institute of Linguistics (SIL Ethiopia). The study is a case study focusing on SIL Ethiopia, an international NGO that works on language development and translation. The study assessed the communication management practices of SIL Ethiopia by examining the activities and methods used for internal and external communication, cultural diversity and communication, communication channels, communication barriers, and project success and communication management in SIL Ethiopia. Primary data for the study was collected through questionnaires and interviews with project team members. The findings of the study indicate that communication management has a significant impact on project success and that the organization uses effective and efficient communication channels and methods. However, it was also identified by the study that some challenges and barriers in communication exist, such as geographical distance, language differences, cultural clashes, and lack of consistency and feedback. The study also provides some recommendations for improving the project communication management practices of the organization, such as providing training, standardizing communication practices, adopting new technologies, and considering local contexts and cultures. Keywords: project communication management, Summer Institute of Linguistics (SIL Ethiopia), internal and external communication in international NGO , cultural diversity and communication channels, project success and communication barriersItem Assesing the Effect of Motivational factors on job satisfaction: A Case Study of Ayat Real Estate(AddisAbeba Universty, 2024-07) Kalkidan Bifa; Wubishet Bekalu(PhD)The purpose of this study is to assesing the motivational factors in Ayat real estate.The research aims to identify the different types of motivational factors that affect job satisfaction, and how they can be addressed to enhance job satisfaction.The study adopts descriptive research with quantitative approache to describe the practices and their challenges. Using random sampling, a sample of relevant 63 respondents is obtained who are working on Ayat real estate. The collected data are analyzed by SPSS using descriptive statistics analyses. The study also finds the motivational factors in the organization. The findings indicate that there are several motivational factors that impact job satisfaction, including poor compensation, lack of recognition, limited career growth opportunities, and poor working conditions.Finally the study recommends to explore how different managerial techniques can be used to increase internal content of work, extrinsic content, and job satisfaction, and how these techniques may differ depending on industries and job types. By conducting additional research in this area, organizations can develop evidence-based interventions that enhance employee satisfaction and performance. Key words: motivational factors; Intrinsic motivation; Extrinsic motivationItem The Effect of Human Resource Management Practice on Project Success: The Case of Federal Housing Coorporation(AddisAbeba Universty, 2024-06) Miraf Legesse; Solomon Markose (PhD)This study is conducted with the main objective of investigating the effect of human resource management practices on project success in the case of Federal Housing Corporation, In Addis Ababa. By taking the research objectives into considerations, the quantitative and qualitative research method and the explanatory research design are used in this study. A total of 65 sample respondents were taken through Simple Random Probability sampling technique. Both primary data is used to collect data from representatives using questionnaire, interview, and document review. Through an organized questionnaire, primary data were collected through a self-administered questionnaire that was analyzed using SPSS version23. While the data acquired from interview was analyzed qualitatively. The results indicated that all human resource management practices namely, employee acquisition, training & development, recognition & reward, performance appraisal, had a positive and moderate relationship with project success Specifically, performance appraisal had relatively the highest effect on project success followed by team training and development, and team recruitment and selection. Compensation & recognition and reward were found to have relatively the least effect on project success. In conclusion, the findings of the study indicate that project human resource management practices are good predictors of project success, which demonstrates that assuring project team satisfaction with effective HRM practices will enhance project performance. Keywords: Human Resource Management, project, project management, Project human resource management, project team, project successItem Factors affecting design change in construction projects in Addis Ababa. A case of Bole Ayat one project(AddisAbeba Universty, 2024-06) Natnael Agonafer; Solomon Markos (PhD)The construction sector is an important part of every country's economy since it creates jobs and wealth. However, many initiatives in underdeveloped nations had poor results in terms of time and money. Design change, among other variables, is one of the causes of this poor performance. This is because design changes might impact project costs and timelines. With this background, the goal of this study is to determine the existence and prevalence of design changes, to identify the causes of these design changes and their impact, to determine which contracting party is more responsible for initiating these design changes, and to determine who is most affected as a result of these causes. The research is conducted on a project located at Addis Ababa which is owned by Addis Ababa Housing Development Corporation. Among different projects that are undertaken by AAHDC this research is focused on one project, The Bole Ayat One Project, which consists of three building construction sites under it. The study finds that Client related factors, Design related factors, Managing consultant-related and Site – related were found significant in causing design changes the study concludes that design change as one major problem in building projects in Addis Ababa city on the project of Bole Ayat One. Key Words: Change of design, Client related, consultant related, contractor related, Design related, building projectItem The Effect of Stakeholder Management on Project Success: In the Case of Zerihun Associates(AddisAbeba Universty, 2024-07) Selman Hussein; Seifu Mamo (PhD)This study was conducted with the aim of assessing the effect of stakeholder management on project success in the case of Zerihun Associates. The researcher employed a mixed method approach consisting of questionnaires self-administered by project coordinators and field supervisors in addition to interviews conducted with a client-side project lead as well as the general manager and research director at Zerihun Associates. Data from secondary sources was also used to triangulate findings. SPSS 26 was used to conduct both descriptive and inferential analysis on the quantitative data collected while a thematic analysis method was utilized to identify, analyze, and report patterns (themes) within the qualitative data. Findings of the descriptive analysis suggest that the study respondents have a positive impression about the stakeholder management practice at Zerihun Associates. On the other hand, results of the regression analysis indicated that stakeholder identification and prioritization, stakeholder communication and stakeholder engagement had Beta (β) values of 0.063, 1.181 and 0.401 respectively, suggesting that stakeholder engagement had the most effect on variations in project success with a one-unit increase in stakeholder engagement resulting in a 40.1% increment in project success. The researcher highlighted the need for an exhaustive stakeholder mapping to identify and prioritize stakeholders, a written stakeholder communication and engagement strategies while recommending a designated communication personnel/team to ensure proper documentation of all communications, decisions and feedback from stakeholders. Key Words: Project success, Stakeholder Identification, Stakeholder Prioritization, Stakeholder Communication, Stakeholder EngagementItem Impact Of Project Communication on Project Success with Mediation Role of Project Managers’ Competency and Moderation of Senior Managements Support: The Case of High Voltage Power Transmission and Substation Projects in Ethiopian Electric Power(AddisAbeba Universty, 2024-05) Wondwossen Abate; Mahir jibrel (PhD)Good and efficient project communication practice and use of suitable communication techniques plays vital role for the success of projects. However, barriers of project communication contribute to the ineffectiveness of communications which influence the project activities negatively. The emphasis of senior managements in supporting projects and competency level of project managers in leading and executing the project tasks has significant influence to the success of projects. This study focus on impact of project communication practice, project communication technique and project communication barriers on project success with the mediating role of project managers’ competency and moderating role of senior managements support in HVPTSPs of EEP. And the explanatory and quantitative research was used in this study. Primary data were collected from the project clients, consultants or engineers and contractors using the structured questionnaires using Likert scale. 265 questionnaires were distributed to the population of the study and 230 questionnaires were gathered, that made the response rate to be 86.8%. The data were analyzed using both the inferential and descriptive methods by SPSS version 27 statistical software and process macro tools version 4.2 by Andrew F. Hayes. The findings of the study indicate that project communication practice and project communication techniques have the positive significant impact on the success of the projects. However, project communication barriers have negative significant effect on project success. In addition, the result of the study indicated that mediator variable ‘project managers’ competency’ and moderator ‘senior managements’ support’ significantly influence the impact of project communication practice, techniques and barriers on project success. Hence the study recommends enhancing project communication practice and techniques, developing the competency level of project managers, increasing the support of senior managements and reducing communication barriers helps to increase the success rate of HVPTSPs in EEP. Keywords: Project communication practice, project communication techniques, project communication barriers, project managers’ competency, senior managements support, project success.Item The Impact of New Product Success Factors on Organizational Performance in the case of AHFA PLC(Addis Ababa University, 2024-10) Hanan Oumer; Teklegiorgis Assefa (PhD)Despite the fact that creating new goods or services might contribute to the growth of the company, it could also be the trigger that brings the business to an end if the process of product development is not managed properly. Aim of this study is to assess the impact of new product success factors on organizational performance in the case of AHFA PLC. The study employed quantitative research approach, descriptive and explanatory research designs and cross-sectional field survey. Data were collected from the entire target population of 42 management staff cited at different functional levels from various departments, including sales and marketing, quality control, and production, via self-administered structured questionnaire. The collected data were analyzed using SPSS V.21 software, employing both descriptive (i.e., mean and standard deviation) and inferential statistics (i.e., Pearson correlation and multiple linear regression analysis). Findings of the study revealed that even if product quality, design, and marketability have a moderately significant positive relationship with regard to organizational performance, the impact of product design on organizational performance is insignificant while the impact of product quality and marketability is significant. Hence, the case company should take into account the need for developing new products with maintained quality along with a strategy that would make the product appealing to buyers in order to enhance performance and remain competitive in the fast-paced business world. As this study focused on three dimensions with regard to NPD it is recommended to encounter other dimensions in future studies. Keywords: New product, Product quality, Product design, Product marketability, Organizational performanceItem Project Risk Management Practices in Construction Projects: A Case Study of Ayat Real Estate(Addis Ababa University, 2024-10) Mikiyas Abrham; Bahran Asrat (PhD)This research is designed to assess the project Risk Management practices in construction projects: a case study of Ayat Real Estate. It is common knowledge that risks arise in the construction industry at every stage of a project's life cycle, and that these risks must be managed as effectively and efficiently as possible using the risk management process. Therefore, this study investigates the gap that exists between the theoretical risk management principles and the current risk management practice at Ayat Real Estate. The research examines the effectiveness of Ayat Real Estate's risk management practices in its CCE Mall apartment project, focusing on areas such as risk awareness, planning, identification, analysis, response, monitoring, and control. The study employed a mixed-methods approach, using both quantitative and qualitative data collected through questionnaires. Accordingly, purposive (judgmental) sampling has been applied to select key respondents. Primary data is collected through questionnaires and it was analyzed by using SPSS version 27, the analyzed data results found from the SPSS software are provided through tables. Key findings reveal that while Ayat Real Estate has a structured approach to risk management, there are opportunities for improvement, particularly in areas such as stakeholder involvement, data utilization, and risk response strategies. Recommendations include implementing a formalized risk management framework, enhancing employee training, and incorporating advanced tools and technologies to enhance risk management capabilities. By implementing these suggestions, Ayat Real Estate improves project outcomes, enhances efficiency, and reduces costs, contributing to a more robust and resilient construction industry in Ethiopia. Keywords: Risk, Construction, Real Estate, Risk managementItem Determinants Affecting Successful Project Completion in EthSwitch(Addis Ababa University, 2024-10) Rekik Andualem; Wasihun Mohammed (PhD)This study aimed to identify key factors influencing the successful completion of projects within EthSwitch, focusing on technological advances, security issues, financial issues, and legal issues as independent variables, with project success as the dependent variable. Surveys distributed to employees, managers, directors, and non-managers yielded a high response rate of 85.5%. Analyzing the data with SPSS, using both descriptive and inferential methods, revealed a significant positive relationship between project success and each of the independent variables. Regression analysis confirmed that improvements in technology, effective management of security concerns, sound financial management, and adherence to legal requirements significantly positively impact project success. Consequently, it is recommended that EthSwitch skillfully manage these critical factors, emphasizing financial management, legal compliance, technological innovation, and robust security measures to enhance the likelihood of achieving successful project outcomes.Item Assessing the Project Time and Cost Management Practices: Case of UNICEF Ethiopia Supported Project(Addis Ababa University, 2024-05) Tigist Admassu; Adane Atara (PhD)The aim of this paper is to assess project time and cost management practices and their challenges,a case study on UNICEF supported multi-village rural water system rollout project, which wasimplemented by OXFAM. Descriptive research design with quantitative and qualitativeapproaches were adopted by this paper. Primary data were collected using a structured questionnaire from participants of the project in UNICEF and an open-ended interview wasconducted with two supervisors of this project. Secondary data was obtained from desk review of official communications and progress reports about the project. Census survey method is used tocollect primary data from the population of sixty. Frequency distribution tables were used to analyze the data, presenting it in percentages and mean supported by qualitative descriptions ofthe results. The study identified eleven time management practices, nine cost management practices and twelve common challenges to answer the research questions. Findings of the studyshowed that though there were some time and cost management practices implemented during theproject lifecycle, most were either not effectively practiced or missing. These include lack of officepolicy or procedure to manage project schedules, absence of appropriate tools or techniques todo time and cost estimations and to develop schedules, identification of interactivity logicalrelationships which is hardly done, lack of regular monitoring of the project’s time and costperformance, absence of timely allocating the appropriate physical resources to the project, andabsence of a budget line for contingency to accommodate for risk or unforeseen costs. Challengesthat were highly faced towards implementing efficient time and cost management practicesincluded unpredictable external factors, project delay, price fluctuations, lack of relevant skills,change in scope and poor risk management strategies. The study concluded that the absence ofthe basic time and cost management practices, inefficient use of the existing ones coupled with thechallenges faced had immensely contributed to the project’s time and cost overrun. The UNICEFEthiopia Country Office should work towards having a proper guidance in place for thesepractices and provide a well-crafted training to its program team. Further research on all sectors the agency is working on is suggested to be conducted to come up with a more comprehensivesolution. Key Words: Project Time Management, Project Cost Management, Time Overrun, CostOverrunItem Impact Of Project Communication on Project Success with Mediation Role of Project Managers’ Competency and Moderation of Senior Managements Support: The Case of High Voltage Power Transmission and Substation Projects in Ethiopian Electric Power(Addis Ababa University, 2024-05) Wondwossen Abate; Mahir Jibril (PhD)Good and efficient project communication practice and use of suitable communication techniques plays vital role for the success of projects. However, barriers of project communication contribute to the ineffectiveness of communications which influence the project activities negatively. The emphasis of senior managements in supporting projects and competency level of project managers in leading and executing the project tasks has significant influence to the success of projects. This study focus on impact of project communication practice, project communication technique and project communication barriers on project success with the mediating role of project managers’ competency and moderating role of senior managements support in HVPTSPs of EEP. And the explanatory and quantitative research was used in this study. Primary data were collected from the project clients, consultants or engineers and contractors using the structured questionnaires using Likert scale. 265 questionnaires were distributed to the population of the study and 230 questionnaires were gathered, that made the response rate to be 86.8%. The data were analyzed using both the inferential and descriptive methods by SPSS version 27 statistical software and process macro tools version 4.2 by Andrew F. Hayes. The findings of the study indicate that project communication practice and project communication techniques have the positive significant impact on the success of the projects. However, project communication barriers have negative significant effect on project success. In addition, the result of the study indicated that mediator variable ‘project managers’ competency’ and moderator ‘senior managements’ support’ significantly influence the impact of project communication practice, techniques and barriers on project success. Hence the study recommends enhancing project communication practice and techniques, developing the competency level of project managers, increasing the support of senior managements and reducing communication barriers helps to increase the success rate of HVPTSPs in EEP. Keywords: Project communication practice, project communication techniques, project communication barriers, project managers’ competency, senior managements support, project success.Item Impact of Project Managers Emotional Intelligence on Project Success in The Case of Ethiopian Engineering Investment Group (EEIG) Construction(Addis Ababa University, 2024-10) Zinet Seid; Teklegiorgis Assefa (PhD)The main objective of the study is to investigate the impact of project managers emotional intelligence on project success in the case of EEIG construction. Quantitative research approach with cross-sectional survey design was applied for this study. Data were gathered from 45 participant (project managers, assistant project managers and project coordinators) through structured questionnaires and google form (online survey) by using census sampling techniques. The collected data were analyzed using descriptive statistics (mean and standard deviation) and inferential statistics (Pearson correlation and multiple linear regression) with the help of statistical software SPSS version 25. The finding of the study explains that three of the independent variables such as self-awareness, self-management and social-awareness of project manager have a positive, moderate and significant relationship with project success. Whereas relationship management of project managers have a positive but weak and insignificant impact for project success in EEIG construction. The researcher of the study strongly recommends that the organization should provide training that focuses on emotional intelligence skills for project managers as well as project teams. Further, a detailed investigation should be undertaken to see the impacts of emotional intelligence in a longitudinal manner. The study also recommends future studies to examine the impact of emotional intelligence other than construction sector. Key words: Project manager, Emotional Intelligence, Project SuccessItem Assessment of Infrastructure Integration Management of Condominium Housing Projects with the other Infrastructure Supplying Institutions: The Case of 20/80 Housing Provision(Addis Ababa University, 2024-10) Eyuel Kassu; Wasihun Mohammed (PhD)The effective implementation of project integration management greatly influences progress,performance oversight, and overall alignment with project goals and expectations. It plays a role in coordinating aspects of processes and individuals, managing resources, engagingstakeholders, and delivering outcomes in a streamlined and successful manner. Integrated urban utility infrastructure provision is essential for the development of urban areas. Ensuring theefficiency and effectiveness of infrastructure services, including roads, telecommunications, water, and power, requires coordination. One way to achieve this is by establishing an authoritytasked with planning and organizing infrastructure development or by implementing methods forcooperation among organizations. The paper focuses on the assessment of infrastructureintegration management in the context of condominium housing projects in Addis Ababa. The paper examines the existing methods of infrastructure integration, the factors that influenceinfrastructure integration, and the impact of infrastructure integration on the provision of housing. The paper also identifies the challenges to infrastructure integration and proposesrecommendations for improving it. The paper is based on a qualitative and quantitative study of infrastructure integration in Addis Ababa. The paper collects data through questionnairesurveys, interviews, field observations, and document scanning. The paper analyzes the data to identify the key factors that influence infrastructure integration and the impact of infrastructureintegration on the provision of housing. The findings of the paper will be significant for policymakers and practitioners in the field of urban development. They will provide insights intothe challenges of infrastructure integration and the ways to improve it. Key Words: Project Integration Management, Infrastructure Integration Management,Condominium Housing Projects.Item Impact of Tripartie Project Management Competency in Project Success: (A Case Study on Legedadi Phase Ii Water Supply Project)(Addisabeba Universty, 2024-09) Besufekad Mulushewa; Worku Mokonen (PhD)The aim of this study is to assess the relationship between tripartite project management competencies and project success through evaluating the competence of each personnel involved. Understanding of the impact of competent personnel deployment, helps organizations to be more cautious in assigning staffs for simple, critical, complicated and risky jobs. The research made a cross-sectional study on a case of Legedadi Phase-II water supply project. Qualitative research method used to collect questionnaires from each parties so as to analyze project management competency of 50 senior staffs who had directly involved on the project. Perceived project success of the case project is defined to correlate the relation between tripartite competence and project success level. There is a positive and significant relationship between tripartite project management competency and projects success. The study found out that in construction projects that involve client, consultant and contractor, a project success cannot be guaranteed only from one party expert level project management competency but a cumulative effort of parties is the case. The study conclusion is that a combined project management competency of tripartite guarantees success of construction projects. Finally Project Oriented Organization need to enhance giving training to refresh and equip their project managers with regard to project management body of knowledge. More over POO need to have an interface management that creates a conducive environment in the project environment to lead a successful project.Item Risk Factors Impacting Sustainable Construction Project Performance: The case of East Africa Specialized Engineering Plc (Ease) in Ethiopia(Addis Ababa University, 2024-10) Bezawit Tesfaye; Seifu Mamo (PhD)Ethiopia's construction industry is crucial for the nation's economy, with billions of Birr annually.Sustainable construction aims to minimize environmental impacts while delivering economic benefits. However, these projects face unique uncertainties due to the rapid development ofsustainable techniques and technologies. This study aims to identify and analyze risk factors influencing the performance of sustainable building projects. The study used primary andsecondary data, including questionnaires and interviews, and the construction industry's annual reports. The study population was selected using cencus inquiry. The study design is quantitativeand explanatory. 80 responses were gathered from 94 disseminated surveys. Descriptive and inferential data analysis methods were applied. The findings showed that all identified predictors(material and technology risks, stakeholder risks, technical risks, management risks, and regulatory and economic risks) have a significant relationship with project performance, with thefive independent factors having a combined 38.7% influence. It is advised that East Africa Specialized Engineering PLC (EASE) endeavor to reduce the likelihood of these risk variablesmaterializing to improve project performance. words: project performance, Sustainable Construction Project, Risk, Risk analysis, RiskidentificationItem Assessment of Success Factors in Innovation Management: The Case of Yasart Engineering Plc(Addis Ababa University, 2024-10) Daniel Asefa; Teklegiorgis Assefa (PhD)This research study aims to investigate the success factors of innovation management contributing to the low success rate of new product development (NPD) at Yasart Engineering. It focuses on examining the company's innovation management practices, identifying key challenges within the NPD process, and proposing recommendations for improvement. A descriptive research design with a mixedmethods approach, combining quantitative surveys and qualitative interviews, was employed. Data was collected from employees to assess their views on innovation strategy, organizational innovation culture, resource availability, and the NPD process. Additionally, semi-structured interviews with employees and top management provided deeper insights into innovation management and challenges. The investigation reveals several critical issues impacting the success rate which include a lack of clarity and communication in the innovation strategy, A disconnect between the desired collaborative innovation culture and the current organizational structure, financial and technological resource constraints, inefficiencies in the current NPD process and the absence of a structured NPD framework. The primary limitation of this study is its small sample size, limited to Yasart Engineering employees, which may affect the generalizability of the findings. Future research should include a larger sample size across multiple companies to validate and extend these conclusions.The findings provide valuable insights for Yasart Engineering to improve their NPD process. By implementing a structured framework, fostering a more collaborative culture, addressing resource limitations, and investing Key words: Innovation, New Product Development, innovation success factor,innovation managementItem Analysis Cost Overruns in Manufacturing Projects: Causes, Consequences, and Mitigation Strategies In the case of Yirgalem Addis Textile Factory(Addis Ababa University, 2024-10) Dawit Tesfaye; Adane Atara (PhD)The manufacturing industry is growing in recent years in Ethiopia. These industries undertake many kinds manufacturing projects and these projects are affected by cost overruns. Project cost overruns occur when the actual cost of a project exceed the estimated cost of a project. The objective of this study is to analyze cost overrun in manufacturing projects: causes, impacts and mitigation strategies in the case of yirgalem addis textile factory. To achieve the objective of this study, primary data such as questionnaire and interviews were used. Survey type of research design was used in this study. The data gathered were analyzed using descriptive statistics and inferential statistics. The findings of this study indicate that the main causes of cost overrun in textile manufacturing projects were scope change, labor issue, material price fluctuations, and government regulations. The consequence of cost overrun on manufacturing projects which were identified by the study were wastage of resources, financial problems, project delays, project abandonment. Enhanced project management capability, risk and contingency planning, implementation of cost monitoring and control measures were the mitigation strategies. The study’s recommendations are the scope of the project must be defined clearly and communicated to stakeholders, proper cost estimation of cost, monitoring and controlling cost, communicating the cause of cost overrun to all project stakeholders. Key words: Cost overrun, causes, consequences, mitigation strategy, Textile factory, manufacturing projectsItem Factors Affecting the Quality of Large-Scale Infrastructure Project: The Case of Addis Ababa Bole International Airport Expansion Project.(Addis Ababa University, 2024-10) Girum Worke; Solomon Markos (PhD)This research paper aims to investigate the factors influencing the quality of large-scale infrastructure construction projects at Addis Ababa Bole International Airport during its expansion. The study utilized both descriptive and explanatory research design with quantitative approach. The target population includes 85 stakeholders such as contractors, consultants, and clients. Descriptive and inferential statistics were used for data analysis, with a focus on summarizing and exploring relationships between variables. Data analysis uncovered three key determinants of quality in large-scale infrastructure projects: labor performance, contract administration, and project management practices. Notably, project management practices emerged as the most influential factor on project quality, with labor performance and contract administration also playing significant roles. The research offers practical recommendations for advancing the quality of large infrastructure endeavors such as the Addis Ababa Bole International Airport expansion, as well as the broader Ethiopian construction sector. This study enriches the body of knowledge in construction quality management and delivers pertinent insights for industry professionals and decision-makers. Key Words: Quality management, Large-scale infrastructure projects, Addis Ababa Bole International Airport expansion projectItem Assessment of Construction Claims and its Effect on the Performance of Building Construction Projects: The Case of Commercial Bank of Ethiopia, Building Construction Management Department(Addis Ababa University, 2024-10) Abiy Aderaw; Bahran Asrat (PhD)Construction claims are a prevalent issue in the building construction industry, negatively impacting project time, cost, and quality. This study aimed to examine the effect of construction claims on building projects undertaken by the Commercial Bank of Ethiopia's Building Construction Management Department (CBE-BCM Department) and recommend effective claim prevention and resolution methods. Specifically, the study investigated the root causes, types, and effects of claims on project performance. Three categories of claim causes were considered: contractors' defaults, client's or consultants' defaults, and external factors. Literature review and surveys were employed to gain insights into how construction claim analysis influences project performance at CBE's projects. Additionally, interviews were conducted with top management of the CBE-BCM department to gather in-depth information on the subject. A census survey was conducted with all 55 professional project team members of the CBE-BCM Department. A high response rate of 96.36% (53 returned questionnaires) was achieved. Data analysis involved both descriptive and inferential statistics using SPSS version 27. Descriptive analysis included frequency, percentage, mean, standard deviation, and Relative Importance Index (RII) values. Pearson's correlation and multiple regression analysis were used to examine relationships between variables. The study revealed a positive correlation between all sources of construction claims and project performance. The analysis of beta coefficients indicated a gradient of influence. Contractor defaults (β = 0.409) exhibited the strongest negative impact on project performance. Whereas, external factors (β = 0.293) and client or consultant defaults (β = 0.109) influenced project performance to a lesser extent. Consequently, these factors predicted 39.2% of the variance on project performance. By combining the analysis of beta coefficients, descriptive statistics, correlation results, and qualitative findings, the study provided a comprehensive understanding of how claims affect construction project performance at the Commercial Bank of Ethiopia. Finally, the study concludes by recommending the implementation of effective claim prevention and resolution strategies to enhance project performance efficiency within cost, time, and scope constraints. Keywords: Construction claims, Contractors’ default, Client’s default, External factor, Project Performance