Browsing by Author "Mohammed Seid"

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    Achievements and Challenges of Kaizen Implementation in the Case of Kadisco Paint and Adhesive Industry Share Company
    (A.A.U, 2025-05-22) Daniel Shigute; Mohammed Seid
    Kaizen is a Japanese management philosophy centered on continuous, incremental improvements in productivity, quality, cost reduction, and waste elimination through employee participation. The objective of the study is to investigate the achievements and challenges of Kaizen implementation at Kadisco Paint and Adhesive Industry Share Company. In order to address the objectives and the research questions, data were collected from the target population of 40 employees. Hence primary data were collected through questionnaires. Descriptive statistics, frequency, percentage, mean and standard deviation analysis were used, and also SPSS and Excel tools were utilized for analysis. The study found that while Kaizen has led to meaningful improvements in quality, delivery time, safety, and employee empowerment, the overall implementation remains partial and concentrated in limited areas. Tools such as quality circles and TQC were practiced very well while the suggestion system showed only moderate engagement. Among the pillars, 5S was the most successfully applied. It was also realized that 75% of respondents believe the company has established fundamental Kaizen infrastructure through training and use of core kaizen tools. However, challenges including lack of top management commitment, misconception, existing negative working culture attitude, and factory layout limitations continue to hinder full-scale implementation. The research concludes that Kadisco must shift from fragmented initiatives to a companywide Kaizen implementation. Key recommendations include strengthening leadership support, expanding quality circles, revitalizing the suggestion system, and addressing structural and cultural barriers to enhance continuous improvement and long-term performance.
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    Achieving Organizational Excellence Through Self-Assessment based on EFQM Model as a Tool for Continuous Improvement (In the Case of East Africa Bottling Share Company)
    (Addis Ababa University, 2019-06) Teklay Araya; Mohammed Seid
    This study aims to assess the organizational excellence of East Africa Bottling Share Company (EABSC) as a case study for improving sustainable performance according to the European Foundation for Quality Management (EFQM) Excellence Model. Several ISO standards and TQM approaches have been applied in the past decade and currently, the journey towards organizational excellence to improve performance and competitiveness. EABSC is certified for Policies, procedures, quality standards (such as the ISO 9000 series, Quality Management System, food safety, and environmental management systems), and is working to have leading position as a bottler by focusing on the expectations of all stakeholders, systematically benchmarking, improving their processes productivity towards excellence. At this stage, Self-assessment through EFQM Excellence Model must be adapted to existing standards and improvement tools for a detailed evaluation of its current situation to identifying their strengths; understand their present and future the biggest performance gaps (improvement areas), encouraging the identification of solutions in order to improve is required. So, EABSC can consider the EFQM Excellence Model to be the next level of quality or for striving towards organizational excellence and for further development. EFQM Model standard questionnaire has been used for gathering data. A sample of 235 from the total population of 580 staff working in the company was completed all questions and descriptive statistics with the help of SPSS Software were utilized in order to analyze the data. To determine the reliability, Cronbach's alpha has been used and the questionnaire was reliable. Results of this study revealed that, Total score for this organization was 366.20 from 1000 scores this indicates that EABSC is currently at first level of excellence and on the way to reach the second level of excellence (score of above 400), which is granted to assess their performance by an excellence model and categorized activities of own organizations into nine EFQM model criteria. Customer results, Policy, and Strategy were strong points of this organization that results in criteria with respectively 56.05 and 47.63 percent. On the other hand, process and People results were improvable points and need more attention that results in criteria with 22.90 and 28.26 percent. Since EABSC attention is required in regard to the weaknesses (People results and Society) to reach the next second level of organizational excellence. Furthermore, the EFQM model can be considered as a comprehensive model for performance evaluation in bottling companies.
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    Assessing After Sales Services Quality: the case of Ethio Telecom Back Office
    (A.A.U., 2019-09) Fatuma Umer; Mohammed Seid
    This study was undertaken to assess after sales service quality in the ethio telecom back office view. After sales service delivered by ethio telecom and also determine whether service quality exerts a strong influence on the level of customer satisfaction; After sales service quality today has become not only the expression of every business enterprise, but also occupies reputed position in every discourse. No business organization can survive without building its customer satisfaction; likewise no organization can make a healthy living without meeting the needs of its customers. Two types of data were collected; Primary Data and Secondary Data. This was necessary since it helped to add to the findings of the study. A simple random sampling and purposive sampling method were used. This ensured that every member of the population had an equal chance of being part of the sample. The sample size chosen was 220 sales staff, where 11 have not returned and 9 are not filled correctly; finally, 200 were collected and interview with 10 senior sales staff was conducted. It was revealed that after sales service providing team were dissatisfied with the services and products of ethio telecom emphasizing that they would not recommend the company’s services to people. In addition, they mentioned some of the problems they have with the company that included unresponsive nature of the company’s back office staffs, sending across to customers, unsubscribed messages, and poor communication amongst others. In order to improve the services and products of ethio telecom, they recommend that ethio telecom must give attention to reviewing internally back office staffs’ response and follow up customer complaints until they are resolved, reward loyal customers and retain them and stop sending unsubscribed messages to customers. On the customer access levels, fiber optic backbone networks are recommended for improved service and reliability. Ethio telecom should provide more training about service quality to customer serving front and back staffs for more understanding of the offering as this has direct impact to customers’ expectations and perceptions.
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    Assessing The Prospects and Challenges of Islamic Banks in Ethiopia the Case of Zamzam Bank
    (A.A.U., 2024-04-10) Abdulwahid Dino; Mohammed Seid
    The aim of this study was to evaluate the problem and prospects of Islamic banks in Ethiopia case Zamzam Bank. To achieve this, a descriptive research design was conducted and both a qualitative and quantitative research method was used. This study was conducted using 400 of respondents, which was probably selected using a simple random sampling method from the total number 20,050 target population. The researcher used both primary and secondary source of data to conduct the study. The researcher conducted quantitative and qualitative analysis from the responses collected on research questions. Data that is collected using a structured questionnaire (quantitative data) are coded and analyzed using quantitative analysis with the help of Microsoft Excel 2016 software. Based on the result of the finding, lack of public awareness, lack of guidelines and supervisions, lack of supportive organization, tax policy and monetary policy, lack of legal framework, lack of professional in the sectors, lack of effective government support, lack of secondary market and Islamic insurance were identified as the main challenges of IB. While attraction of investors and potential customers, raising investment opportunity, financial inclusion of marginalized communities, creation of employment opportunities, support and expansion of local businesses, and creation of equitable distribution of income among the communities were identified as the major prospects of IB.
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    Assessment of Advertisers Pressure on Media Practitioners: The Case of Private Fm Radio Stations.
    (Addis Ababa University, 2018-06) Mohammed Seid ; Yohannes Shiferaw
    This study has made an assessment of advertiser’s pressure on media practitioners in private FM radio stations. In-depth interviews and questionnaires were employed for answering the investigation and to attain objectives of the study. Moreover, the subjects for in-depth interviews were purposely selected from Five (5) media practitioners working in the private FM radio stations and two (2) informants from Ethiopian Broadcasting Authority with relation to advertisement and media regulation. Random sampling has also been used for conducting self-administered questionnaires. Sixty (60) questionnaires have been dispatched to journalists in FM radio stations in order to complete the survey. The raw data were analyzed and interpreted thematically to find out their apparent objectives. Furthermore, relevant literatures were also reviewed. The advertisers influence on nature of contents and misconducts of sponsors in relation to advertisement regulation got analyzed in this study. The extensive literature review on social responsibility theory, media ethics, on ethical concerns of advertisement, market driven journalism and the practice of advertisement in private FM radio stations checked. The standard ruling the advertising industry; the guidelines, standards and editorial policies with the proclamation of advertisement. Qualitative inquiry, data were gathered through in depth interviews. The analysis of this study has been grouped in to two. These are; influence from advertisers/ sponsors and compliance with advertisement regulations. Findings implied that most of the practitioners confirmed that media owners were directly influenced by sponsors and advertisers influence nature of content in media houses . It has also been argued by respondents that media houses didn't operate according to EBA's advertisement proclamation no.759/2012.
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    Assessment of Humanitarian Supply Chain Management Challenges on Performance: The case of World Food Programme- Ethiopia
    (2018-05) Dessalegn Amenu; Mohammed Seid
    In today’s world, many people are being exposed to a number of natural and man-made disasters which claimed lives of several of them. Under such situations, the presence and relevance of humanitarian organizations is very crucial to allow the victims have access to basic supplies. In this process, the role of supply chain is paramount despite humanitarian organizations face many challenges with regards to supply chain management. Many research works were carried out in the field of humanitarian supply chain management. However, much focus has not been given to address the challenges of humanitarian supply chain management in emergency or relief operations and their impacts on operations of humanitarian organizations particularly in Ethiopia. Ethiopia is a landlocked country often affected by drought with food insecurity crisis. In this respect, the country is facing unique challenges in its humanitarian supply chain management which in turn influence the operations of humanitarian organizations. Therefore, the aim of the present study was to assess the challenges of humanitarian supply chain management in WFP Ethiopia. The study adopted descriptive research type and involved collection of primary data through questionnaire survey and the contents of the questionnaire had two parts: (1) the profile of the respondents and (2) humanitarian supply chain management challenges in the form of Likert scales. The focus of the questionnaire in terms of humanitarian supply chain challenges were related to lack of coordination, information and communications integration, inadequate transport capacity, port congestions and custom clearance and inadequate warehousing. In addition to the questionnaire survey, key-informa nt interviews were made with senior management personnel of WFP Ethiopia and NDRMC. Secondary data on relevant items were also collected. The survey results showed that an inadequate warehouse in terms of capacity and number was the most supply chain challenges that WFP Ethiopia was facing. The rating of the challenge of warehouse was followed by lack of transportation facilities and coordination related challenges. The result of the key-informant interviews also showed similar result in which most of the informants agreed that various inter-related challenges are existing in WFP Ethiopia supply chain management. Based on the present study, it is recommended that emphasis should be given to warehouse, transportation and coordination management in order to improve supply chain management of the organization.
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    Assessment of Outsourcing Practices in the Case of Ethiopian Electric Utility
    (A.A.U, 2020-06) Hibrework Yimenu; Mohammed Seid
    The purpose of this research project is to assess the outsourcing practices in EEU to enhance deeper understanding on the reasons, process and effects of outsourcing. As companies are increasingly exposed to many challenges in the dynamics of global world, outsourcing has become one of the strategic tools of management in many organizations to address the dynamics of business complexities. These new phenomena needs be systematically explained, and well understood, where the motivation of this research aims at addressing this issue by exploring comprehensive literature study and conceptual framework. The study employed both quantitative and qualitative data collected through standardized questionnaire, interview discussions and referring available secondary data sources, and analyzed using descriptive statistical tools. The findings of the study show that the outcomes of outsourcing have a positive relationship between motivation to outsource, and the outsourcing process, while no correlation shown between motivation and process of outsourcing. The level of effectiveness varies among the functions outsourced. The functions show partial improvement by outsourcing were office cleaning services, security services and distribution line construction work in cost reduction, risk sharing, and focusing on core functions, while some other functions such as Bill collection, and Management Contract were unchanged or no improvements revealed. EEU lacks formal and structured bases of outsourcing decision making that emanates from absence of outsourcing strategy aligned with corporate strategy.
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    Assessment of Quality Management Practices and Organizational Performance: The Case of Modern Building Industries P.L.C (MBI)
    (A.A.U., 2019-06) Solomon Gedif; Mohammed Seid
    The main purpose of conducting this study was to investigate quality management practices and organizational performance in MBI, a member of MIDROC Technology Group. Three key dimensions of quality management practices such as customer focus, top management commitment and continuous improvements were used as independent variables accompanied by different measurement instruments under each variable, while non-financial performance variable was used to measure the organizational performance. The study used primary data which was collected using self-administered questionnaires from a sample of 106 employees, 75 were correctly filled and returned, an overall response rate of (71 %). Data was analysed using descriptive statistics. The results were presented using tables. The findings indicate that continuous improvement had positive and significant effect on performance of MBI. Customer focus was found to be significant in explaining the variation of performance and top management commitment was found to have a significant effect on performance of MBI. The study recommended that the company should ensure that the objectives of the organization are linked to customer needs and expectation to improve performance. To improve company performance this study recommends that top managements should provide employees with the required resources and they should allow participative and engagement of employees in making decisions on quality issues and provide freedom to act with responsibility and accountability. Additionally, the study recommended that through continuous improvement so as to improve performance, the company should focus on training, system measurement, benchmarking, and internal quality audit. Finally, the study recommends that similar research can be conducted focusing on additional variables that affect performance of MBI and also financial performance was not addressed in this research and it could be addressed by future research.
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    The Assessment of Strategic Human Resource Management Practices Towards Employee Retention: A Case Study of Awash International Bank S.C
    (A.A.U, 2020-05) Sileshi Bekele Gudeta; Mohammed Seid
    The purpose of this study was to assess strategic human resource anagement (SHRM) practices towards employee retention: A Case Study of Awash International Bank S.C. Employee retention is becoming a strategic challenge that many organizations faces globally and specifically in Ethiopia. The present study specifically looked at the following factors: reward and compensation, training and development, work-life balance, employee empowerment, performance appraisal and employee retention. The study employed descriptive research approach in which both primary and secondary data were utilized. The study population was comprised of employees of the bank working in Addis Ababa Head Office and city branches. The target population for the present study was 1192 employees of the bank, out of which 300 employees were drawn as sample size to collect primary data through survey questionnaire. The sample design of the study was cluster sampling method. Quantitative data was analyzed by employing descriptive statistical instrument namely frequencies, percentages, mean and standard deviation while inferential statistical instruments was analyzed using correlation and regression analysis. In order to clarify the effect of the relationship among the variables the study assessed SHRM practices that affect employee retention and their association, contribution and significance were identified and analyzed. There exist positive relationship between employee retention and all five factors such as reward and compensation, training and development, work-life balance, employee empowerment and performance appraisal and these factors could predict employee retention. Among these factors, major contributors to employee retention were work-life balance followed by reward and compensation and employee empowerment. The hypotheses test results in relation to the research were supported. The study recommends that the bank better consider and design employee retention strategy or actions in order to retain talented employees by taking the factors of SHRM practices studied into account. The study was limited to a case study of Awash International Bank S.C and hence it is better if future researchers conduct in different service sectors by using other variables to find out whether the same results shall be drawn.
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    Bionomics, Insecticide Susceptibility Status and Community Perception of Aedes Aegypti in Afar Region, Ethiopia
    (Addis Ababa Universtity, 2025) Mohammed Seid; Abebe Animut; Esayas Aklilu
    Background: The recent emergence and re-emergence of Aedes-transmitted diseases, such as dengue fever and chikungunya, are public health concerns in Ethiopia, including the Afar Region. Despite the frequent outbreaks of the diseases, control strategies are limited in the country. Due to the absence of licensed vaccines (except yellow fever) against Aedes-borne diseases, control of the Aedes aegypti that transmits the diseases is a priority. A successful Ae. aegypti control strategy, in turn, depends on knowledge of its behavior, insecticide susceptibility status, and vectorial role. Therefore, this research was designed to investigate the bionomics, including the spatial and temporal occurrence and larval/pupal habitat characteristics, adult resting behavior blood meal source, insecticide susceptibility, and viral infection status of Ae. aegypti. In addition, the study also assessed the community awareness about Aedes mosquitoes and associated risks to chikungunya and dengue fever. Methodology: Longitudinal study design was employed to collect adult and immature Aedes species in Awash Sebat, Awash Arba, and Werer towns of Southern Afar Regional State once per month from May 2022 to April 2023. The larvae/pupae were collected and reared to adults and identified by genus and species morphologically. The physical and chemical properties of their habitats were also characterized. Adult mosquitoes were collected using a Prokopack aspirator between 8:00 to 14:00 hrs and 15:00 to 18:00 hrs both indoors and outdoors of the house. The collected mosquitoes were sorted by sex, date of collection, collection places, and abdominal status and identified using standard morphological keys. Blood meal sources and dengue virus and chikungunya virus infection status of Ae. aegypti were determined using enzyme-linked immunosorbent assay and reverse transcriptase quantitative polymerase chain reaction, respectively. Larvae/pupae of Ae aegypti were collected and reared to test the insecticide susceptibility status of the species. Non-blood-fed, 3-5-day-old females Ae. aegypti were exposed to pyrethroid, carbamate, and organophosphate insecticide impregnated papers in tube tests following WHO standard guidelines. Knockdown rates were noted at 10-minutes interval until one hour. The mortality in Ae. aegypti was recorded 24 hrs after 60 minutes of exposure. A total of 384 respondents participated in the questionnaire survey. In addition, three focus group discussions were held to reinforce the questionnaire survey. Results: A total of 9099 Aedes larvae/pupae were collected, of which 4875 (53.6%) were from Awash Sebat, 2687 (29.5%) from Awash Arba, and 16.9% (1537) from Werer. Water holding tyres harbored the highest number of Aedes larvae/pupae followed by water storage Conclusion: Diverse types of artificial water-holding containers, including tyres, water storage drums, cement tanks, flowerpots, and discarded plastics were positive for Ae. aegypti larvae/pupae. Used tyres located at domestic sites were the most preferred Ae. aegypti larval habitats and adult resting sites in the study towns. Ae. aegypti showed resistance to bendiocarb and propoxur, suspected resistance to alpha-cypermethrin, and susceptible to deltamethrin, permethrin and pirimiphos-methyl. Health professionals, students, and merchants had more knowledge of Aedes’ larval habitats. Respondents aged 29-38 and university-educated respondents were more involved in controlling Aedes mosquito bites. Domestic water-holding containers, which serve as both immature larval habitats and adult resting sites such as used tyres and other potential larval/resting habitats management strategy is recommended in controlling Ae. aegypti abundance and hence prevention of Aedes transmitted diseases. In addition, Aedes mosquito control strategies should also be designed on the basis of the rising knowledge, risk perception, and prevention practices of the community about Aedes mosquitoes and their associated risks towards local chikungunya and dengue fever by targeting people with lower education backgrounds. Key words; Aedes aegypti, Afar Region, Attitude, Chikungunya, Dengue fever, Ethiopia, habitat characteristics, Knowledge, Practice
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    Comparative Assessment of Healthcare Service Quality and Customer Satisfaction in Some Selected Public and Private Hospitals in Addis Ababa
    (Addis Ababa University, 2019-06) Wondwosen Kassa; Mohammed Seid
    Globally many researches have been made in the area of patient satisfaction and service quality, however only few of them are from Africa and particularly Ethiopia. Although there are many efforts made by the government of Ethiopia, the current state of healthcare service quality in health facilities has different types of quality related issues. The purpose of this study was to assess and compare level of healthcare service quality and customers’ satisfaction in public and private hospitals in Addis Ababa. The SERVQUAL measurement scale based on Gap Model was used on the study. Black Lion, Saint Paul, Korean and Hayat hospitals were selected for the study with a total of 400 sample size, 100 from each hospital. A descriptive research design was used and the study revealed that perceived healthcare service quality highly explains the satisfaction of customers. All the 22 variables of healthcare service quality and the satisfaction of customers were strongly positively correlated for all the hospitals under the study. Correlation of customer satisfaction with factors that are external to healthcare service quality shows that level of education of respondents has a weak negative correlation with customer satisfaction at Saint Paul hospital. Gender is significantly correlated with customer satisfaction at Hayat hospital. All the hospitals have service quality gap in all the five dimensions of service quality and Black Lion hospital has the highest (-1.84) gap compared to all the other hospitals. The least gap was observed in Korean hospital (-0.49). The level of satisfaction of customers in the hospitals was 20%, 31.63%, 73.25% and 43.56% for Black Lion, Saint Paul, Korean and Hayat hospital respectively. The findings of this study will help different stakeholders working to improve healthcare service quality by guiding where to act.
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    Discovering the English Language Needs of Learners (CADETS): The Case of Ethiopian Police College
    (Addis Ababa University, 2007-07) Mohammed Seid ; Berhanu Bogale
    This paper has dealt with identification of the English language needs of freshman diploma students of the Ethiopian Police College. In this regard, emphasis has been given to specifying the English language needs in each domain and preferred skills, activities and micro language items that could meet the specific language needs of trainees (Cadets) in academic, future career, and private and social life contexts. In carrying out the research, questionnaire was used as a chief data gathering tool for subjects, including 60 students, 30 former graduates, 2 English language instructors, and 6 administrators. Besides, interview and focus-group discussions were conducted for 1 English language instructor and 5 students respectively. The study has also been assisted with text analysis of the current course material (college English V-1). In the analysis the results have been triangulated for vivid manifestation of cadets’ English language needs as perceived by all respondents (stake holders). The study clearly indicated that cadets have high English language needs in the three domains. However, since trainees are preparing to become police officers a very high English language need has been recorded in the future career domain. On the contrary, the text analysis revealed that the current course book fails to incorporate the kind of English language that suits learners’ future profession. On the other hand, although all the subjects realized the significance of both macro and micro skills in the three domains, they prioritized speaking, listening, reading, and writing in due order. They also believed that vocabulary and grammar should be learnt more than pronunciation. Hence, the college, syllabus designers and other concerned bodies need to design a kind of course material that satisfies the needs of cadets in the three domains, but with special emphasis to the kind of English that serves their future career
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    E-Banking Service Quality of Ethiopian Banks
    (A.A.U., 2019-10) Dula Befikadu; Mohammed Seid
    The purpose of this study is to assess the quality of electronic banking services in Ethiopian banking industry. To conduct this study, the researcher collected data from the active electronic banking service users for the past consecutive two months. A mixed approach was used to answer the research questions that obtained from the existing literature and gathered data. A Purposive sampling technique was employed to recruit 150 of respondents representing the target criteria (age, duration of usage, and technology-know-how). The study statistically analyzed data obtained from respondents using SPSS version 20 (Statistical Package for Social Sciences). The electronic banking service was represented by security, system availability, ease of use, reliability and responsiveness. The result of the study indicates that a significant proportion of the sample respondents e-banking services like POS and Internet banking services potential were not adequately used by customers and the major problem that customers experienced on mobile banking was the lengthy steps in processing transactions. Based on the overall score value, it is possible to conclude that the Internet banking service, which was used by very small proportion of customers, was moderately satisfactory to the customers using the service. Finally, it is possible to suggest that serious measures has to be taken on the ICT and power supply infrastructure, as well as liberating network providers, banks updating their softwares and NBE re-establishing a legal framework on the usage of e-banking services. Last but not least, the National Bank of Ethiopia as the regulatory body of the financial sectors of the country, together with the banking sector stakeholders has to enforce banks to update and modernize their technology in order to satisfy the users of the electronic banking.
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    The Effect of Branding and Packaging on Consumers Buying Decision in case of Robera Coffee Product
    (A.A.U, 2020-11) Jewahir Siraj; Mohammed Seid
    The paper aims to analyse the effect of branding and packaging design on consumers buying decisions in the case of Robera Coffee PLC. Consumers of Robera coffee PLC established the study population. The study followed a quantitative research approach, explanatory design, case study method, and questionnaire as data collection instrument. Convenience sampling was used to select 200 respondents. Multiple linear regression was used to analyze the study results. Results signpost all antecedent variables explained the outcome variable except brand association. Presented in order of their effect size brand material, packaging information, brand loyalty, packing colour, perceived quality, and brand name awareness, respectively influenced consumer buying decision in the case organization. The paper concludes packaging design has more influence than branding in shaping the buying decision of Robera coffee PLC consumers. Finally, we recommend the management of Robera Coffe PLC not to emphasize and invest resources on activities related to brand association
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    Effect of Total Quality Management (TQM) Dimensions on Operational Performance of Ethiopian Pharmaceutical Manufacturing Plants
    (Addis Ababa University, 2019-05) Shegaw Aderaw; Mohammed Seid
    The purpose of this study is to examine the effect of TQM dimensions on the operational performances of the pharmaceutical manufacturing companies operating in Ethiopia. Data for this study was collected using self-administered questionnaires that were distributed to the 13 companies. Census was carried out due to the relatively small number of Ethiopian pharmaceutical manufacturing companies. The target populations for study are plant technical managers, operational managers (production managers), quality control & assurance managers and other senior experts who are assumed to provide the most relevant information of the respective companies. Out of 65 questionnaires distributed to the companies a total of 57 were returned. Through comprehensive literature review, seven critical success factors of TQM that are relevant to the pharmaceutical industries were identified. Using correlation & regression analysis the relationship between TQM variables and common operational performance measures (Quality, Cost, and Delivery & Flexibility to volume) was investigated. The Correlation analysis reveals that there is strong relationship between TQM dimensions and operational performances of pharmaceutical manufacturing companies. The outcome of regression analysis indicate that customer focus, process management, product design and people management have significant contribution to at least one of the operational performance measures. Top Management support, supplier quality management and continuous improvement do not appear to contribute to higher performance. This study offers pharmaceutical companies and their managers a better understanding of the relationship and impact that some of TQM elements have on the performance of their operations. Thus managers will get an opportunity to take better & more effective decisions about the implementation of TQM. Due to nature of the study, the sample size is small and performance measures was based on the perceptions of managers, therefore generalization should be made with caution.
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    Effect of Total Quality Management on Business Performance of Banks: The Case of Bunna International Bank S.C
    (Addis Ababa University, 2019-06) Gadissa Aga; Mohammed Seid
    Total quality management (TQM) has become an accepted technique to ensure performance and survival in the modern economies. Recent studies have claimed that the successful implementation of TQM could generate improved products and services, as well as reduced costs, more satisfied customers and employees, and improved financial performance. The purpose of this study was determining the effect of TQM on the business performance of bunna international bank S.C. This study was limited to establishing how the pillars of TQM, namely employee relationship, customer relationship, processes and top management involvement relate to business performance. The four pillars of tqm formed the independent variables of this study while business performance was the dependent variable. These variables were studied to fill the gap of explaining how the use of tqm in Bunna international bank S.C affects its business performance. This study was descriptive in nature and the researcher used case study method. The target population of the study comprised of Bunna international bank employees. The researcher used stratified random sampling in selecting respondents. The findings indicated a positive relationship between top management involvement, process and employee relationship, customer relationship and business performance. The cross used to analyze the results from the study. The research recommends that steps to improve top management involvement, process, Employee involvement and customer relationship to improve business performance.
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    The Effect of Total Quality Management on Organizational Effectiveness: The Case of Nile Insurance Company S.C
    (Addis Ababa University, 2019-06) Betremariam Melese; Mohammed Seid
    Over the last few decades, many studies have reported on the mplementation of total quality management (TQM) principles and methods in organizations around the world. However, there have been only a few attempts to empirically establish the link between TQM practices and organizational effectiveness in the Insurance sector, especially in Ethiopia. The paper’s aim is to determine how the Total Quality Management practices affect an overall effectiveness of Nile insurance company. The study type is descriptive and explanatory and in line with this both qualitative and quantitative methods were employed. T he data has been taken from a sample of 100 employees from selected branches including the head office in Addis Ababa. The data is analysed by using a structural equation modelling methodology. The results indicate that the level of awareness regarding TQM practices and the role found at moderate level. Concerning the dimensions of TQM practises, strategic planning effectiveness and customer orientation found to be in low category whereas dimension to communication, leadership and employee’s involvement were in moderate category. Consequently, an overall dimension of TQM practices endeavoured categorized under moderate category. As the descriptive findings indicate that all TQM Practices (Strategic Planning, Communication, Employees Involvement, Customer Orientation and Leadership) are found to have significant and positive association with both employee’s satisfaction and profitability. As the regression finding depicted, except communication other four namely strategic planning, employee’s involvement, customer orientation and leadership are found to be significant in employee’s satisfaction. On the other hand, except employee’s involvement, all variables were significant concerning about company’s profitability. Therefore, organizational effectiveness has been positively impacted by TQM practices. Finally, appropriate remedial measures/recommendations have been forwarded for identified gaps such as communication, employee’s nvolvement, strategic planning as well as related to information technology usage, rewarding mechanisms and on job training.
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    Factors Affecting Customers’ Decision to Adopt Interest Free Banking in Ethiopia: The Case of Dashen Bank S.C.
    (A.A.U, 2023-12-03) Adil Metsa; Mohammed Seid
    This paper aims to examine the main Factors Affecting Customers’ Decision to Adopt Interest Free Banking in Ethiopia: The Case of Dashen Bank Share Company. The researcher employed a cross-sectional explanatory research design and also a quantitative research approaches were used to collect and analyze primary data. This research collects primary data by distributing questionnaires to 398 customers of Interest Free Banking services in Addis Ababa and a total of 340 questionnaires were returned and used for analysis. The independent variables in this study are awareness, bank reputation, perceived complexity, perceived compatibility, perceived risk, relative advantage, religiosity, and social influence. Meanwhile, the dependent variable is customers’ decision to adopt interest free banking services. The result of this study indicates that awareness, bank reputation, social influence and perceived compatibility have a positive effect on customers’ decision to adopt interest free banking services. Likewise, perceived complexity, relative advantage and religiosity have a significant and positive effect on customer intention to adopt interest free banking services. Meanwhile, perceived risk has a negative and significant effect on customers’ decision to adopt interest free banking services in Dashen Bank Share Company.The study suggested that in order to assist the adopting of interest free banking services in the bank, the banks must actively promote themselves to the public to improve the reputation of interest free banking and to introduce innovations available in adopting interest free banking services.Keywords: Interest Free Banking, Awareness, Bank Reputation, Perceived Complexity, Social Influence, Perceived Compatibility, Perceived Risk
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    Factors Influencing Customer’s Intention to Adopt Agency Banking Service in Ethiopia
    (Addis Ababa University, 2019-07) Lebse Temesgen; Mohammed Seid
    In Ethiopia agency banking is an infant technology and has many challenges not only for service providers but also for the customers. This study tried to identify and investigates those factors which influence customers’ intention to uptake agency banking service in Ethiopia. The study employed explanatory research design. The research model includes the basic concepts of the Unified Theory of Acceptance and Use of Technology (UTAUT), as well as some constructs derived from other theoretical frameworks. Accordingly, Performance expectancy, effort expectancy, Perceived risk, public Trust on agency banking and service quality were specified as a determinant factors of customer’s intention to adopt agency banking service. Each variable is measured using 5-point Likert-scale. Using primary data collection method, questionnaires were distributed to target respondents of sampled customers of Commercial Bank of Ethiopia, United Bank S.C., Lion International Bank S.C and Cooperative Bank of Oromia applying judgmental or purposive sampling technique. Out of the total 399 questionnaires distributed, 362 useable questionnaires were obtained. Ordinal regression analysis was made using Stata version 13 whereas descriptive statistics analysis was done through Statistical Package for Social Sciences (SPSS) version 20. The findings of this study revealed that Performance expectancy, effort expectancy and Perceived risk were the significant factors affecting customer’s intention to adopt agency banking service whereas, public trust of agency banking and service quality of service providers and agents were found to be insignificant factors in this study. The study suggests a series of measures which could be taken by the banking industry. The study recommends that financial institution needs to sensitize customers about the performance, perceived risk and ease of use of agency banking service. Financial institutions should also conduct extensive promotion; marketing and cross-selling activities in order to attract new customers and increase their customer base from untapped potential of availability of highly intended users to adopt the service. Banks should also provide training and education to their employees and agents on agency banking service in order to attain better service quality, gain public trust and ultimately encourage the participation of intended users.
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    The Impact of Private Bank Financial Accessibility to Small and Medium Enterprise and their Contributions on Economic Growth of Ethiopia
    (Addis Ababa University, 2019-05) Muluken Israel; Mohammed Seid
    The overall objective of the study is to evaluate the Impact of private Bank Financial Accessibility to Small and Medium Enterprise and their contributions on Economic growth of Ethiopia. The study was employed quantitative method After fulfilling all of explanatory variable time-series FGLS regression basic assumptions and conducting unit root test, regression analysis is conducted. From Cross-sectional time-series FGLS regression result the Impact of private Bank Financial Accessibility to SMEs which is accounted for an average of 29% of GDP, and represented one tenth of bank loan assets, market capitalization of equity markets for SMEs is higher than 4.2% of GDP in constant manner. In this context, the MSMEs financing gap suggests the limitations of bank lending for MSMEs financing. Financial institution has shown an encouraging growth in its growth and outreach. Private Bank Financial Accessibility to Small and Medium Enterprise portrayed by indicator of Ratio expenditure which is Ratio of Cost of Energy Consumed to Total Industrial Cost by Major Industrial Group is 2.5% probability interval to be worth which is contributed to country economy by 1.21GDP. Similarly, the result on private Bank Financial Accessibility to Small and Medium Enterprise portrayed based on portfolio of Gross Value of Production: Ratio of Value Added to Gross Value of Production by Major Industrial Group likely hood ratios of worth by 2.2% which is contributed to 2.9% for country growth. Finally, portfolio of SMEs ROE which is the Ratio of Operating Surplus to Gross Value of Production by Major Industrial Group ratio of worthiness is 7.8% which is contributed to the country GDP by 3.18 %. Finally, it is concluding that impact of private bank towards financing SMEs in Ethiopia shows relatively in infant stage.