Public Management and Policy

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Browsing Public Management and Policy by Author "Abagissa, Jemal (Phd)"

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    The Achievements and Challenges of 20/80 Condominium Housing Project in Lemi Kura Sub-City, The Case of Yeka Tafo Site, Addis Ababa Ethiopia
    (A.A.U, 2022-06) Nigussie, Getaneh; Abagissa, Jemal (Phd)
    The study achieved its goals by offering answers to the fundamental questions. The purpose of this research is to evaluate the accomplishments and challenges of the 20/80 Condominium Housing Project in Lemi Kura Sub-city, with a focus on the Yeka Tafo site in Addis Ababa, Ethiopia. For the study's completion, both primary and secondary data were gathered. Data was collected through structured questioners, interviews, and an office document review, all of which were created using factors described in the literature. A total of 180 questionnaires were distributed, with 174 respondents filling them out and returning them, accounting for 96.6 percent of the total. In addition to the surveys, interviews were performed with eight members of the client's management team, as well as a consultant and a contractor from the project office and all of them were interviewed. Furthermore, secondary data were collected from Addis Ababa housing project office five years annual plan of 20/80 Condominium housing project and the study area of project sites, central statistical agency, five years infrastructures plan and population project for Ethiopia. The reason why the researcher used different data sources was to increase the reliability and validity of data. This in turn enhances the quality of the research findings up which the conclusion can be drawn made. The data collected was examined using both quantitative and qualitative methods. The frequency and percentage techniques were utilized to examine the data using SPSS software. The analysis determined whether the government meets its goal of constructing 20/80 condominium housing units in the Lemi kuria sub-city on the yeka tafo site. Categorize the key factors that affect the project's time, cost, and quantity performance. According to the results of the open ended question, the majority of respondents believed that the project did not achieve its set objectives because of untimely release of funds, poor construction process follow-up, poor management system, inaccessibility of construction materials related to supply, transportation, and delivery for the project, and corruption. In general, but especially vital, all project participants must coordinate their efforts to build a large number of dwellings in order to create a more developed housing delivery system. Due to the increase in population, the demand for housing in the city is currently very strong. As a result, all interested parties should support the condominium housing project's construction in order to realize the project's objectives. Finally, this research offers its own recommendations for improving the project's performance. Key words: project Performance, time, cost and quantity factor.
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    The Effect of E-Governance on Service Provision of Ethiopian Revenue Authority
    (A.A.U, 2021-03) G/Michael, Kalkidan; Abagissa, Jemal (Phd)
    The E-governance is a structure established to put together man and machine. The implementation of any E-governance services requires advance technology infrastructure like web-based application and dedicated server and user-friendly web interface. E-governance being flag developed ship to offer varieties of possibilities for more efficient and effective service delivery & maximized user satisfaction, improve inter-sectorial collaborations (interoperability) service delivery mechanisms. Electronic interconnection & service delivery putting in place application that wouldn’t only enable citizen participate through feedback, but would also allow transactions among citizens and government (Bwoma and Huang, 2003; Asgarkhani, 2004; Nkwe, 2012; Guma, 2013). The E-tax filing system, which ERA implemented for both large and small taxpayers, was built in 2009 by CRC Sogema, a Canadian consulting firm, with funding from the Investment Climate Facilitation for Africa (ICFA) (ICF). E-tax filing can be accessible in two ways: directly through the authority's website, authenticating through two security layers, and declaring tax. (Fortune, 2015). This study is motivated because of the absence of studies in the area of E-governance and its effect on public organizations service provision in Ethiopian Revenue authority. The main goal of the research is to study the effect of e-governance on service provision in public organizations, taking Ethiopian Revenue Authority (ERA) as a case study area. From different types of research designs, explanatory based research design was employed as a main research design for this study. The sampling population was determined through slovin’s sampling formula and the data gathered from the primary and secondary sources are analyzed to reach the conclusive results. The study showed the E-governance system implemented by ERA has a positive effect on the service provision process of the organization. The results indicated that the system has empathy towards customers, is reliable by users, is responsive and the results are assuring.
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    Service Delivery Reform Tools: The Case of Citizen’s Charter in Bole Sub City
    (A.A.U, 2021-10) Tilahun, Mikias; Abagissa, Jemal (Phd)
    The study was conducted on the Public Service Delivery reform tools: the case of Citizen’s Charter in Bole sub city. The main purpose of this study is to map the achievement and challenges of citizen’s charter in Addis Ababa city government the case of Bole sub city and to map citizen’s level of satisfaction with services after the implementation of the citizen’s charter in the sub city. For the purpose of the study the researcher collected both the primary secondary data from different sources especially, from the sub city’s land management and administration office in order to assess the overall practice of the charter. The primary data was collected by using a questionnaire for the customers of the office and interview conducted with the concerned bodies of the office. In this study, the survey method is applied by using quantitative method and in a descriptive way and qualitative method for interview part of the study. The correlation results of the study revealed that, all dimensions (principles of the charter) have a significant and positive relation with customer’s satisfaction. Given the overall performance of the institution, the change does not mean that the reform process will be carried out efficiently and effectively. Although the institute is relatively tries to be transparent and accountable in the implementation of the basic process change study, rent seeking attitudes and practices are widespread, according to study participants and office staffs. Based on the findings of the study, the researcher points out different solutions in order to resolve the problems faced by the office including: providing technology based services on the service delivery, provision of superior service, testing institutional work culture and effectiveness, conducting periodic surveys to determine the status of service delivery improvements, making the reform tool to be continuous, conducting experiences with other institutions and capacity building of employees. Key words: Citizen’s charter, Reform, Public Service, Customer satisfaction, quality services