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    Perceived Customer Service Quality And Its Effect on Organizational Image: The Case of Ethiopian Airlines
    (AAU, 2024-01-31) Mahlet Debebe; Desalegn Amlaku (PhD)
    The purpose of this study is to examine the perceived customer service quality and its effect on the organizational image of Ethiopian Airlines, utilizing the AIRQUAL model. The research employs a quantitative approach with a descripto-explanatory design that incorporates descriptive and explanatory methods. A convenience sampling approach is employed to select the sample, with 384 questionnaires distributed and 288 validly completed responses received. The data is analyzed in two segments, with descriptive analysis addressing the first question and regression analysis covering the remainder of the questionnaire. The descriptive analysis reveals that Airlines Tangible (AT), Empathy (EY), and Image (IG) elicit a favorable response regarding the current customer service quality, while Terminal Tangible (TT) and Personal Services (PS) garner the highest level of disagreement. In the regression analysis, the correlation is significant at a 95% confidence level for the image, while it falls within the range of 87% and 96% for the other components, namely, Terminal Tangible, Personnel Services, and Empathy. However, the independent variable Terminal Tangible displays a negative and insignificant correlation with the dependent variable at a 99% confidence level. Conversely, the independent variable personnel display a negative correlation with all the components of the dependent variable, where the correlation is significant at 95% for all components. In addition, an hypothesis test was test using beta Coefficients, accordingly Airline tangible, Empathy, Image have a positive and significant effect on the organizational image of Ethiopian Airlines at P value greater than 0.05 with beta coefficient value of 0.085, 0.303,0.10 5resepctively, the other independent variables personnel services and Terminal tangible has a negative and insignificant effect on the dependent variable organizational image with P value less than 0.05 with beta coefficient value of -.306 and -.315.The findings of the study provide decision-makers with an indication of improvement, particularly regarding variables that exhibit a negative correlation with dependent variables, mainly terminal tangible and personnel services. Additionally, Ethiopian Airlines' management should prioritize implementation of the study's outcomes to enhance their customer service quality. They should focus on enhancing the check-in process by implementing innovative systems, creating comfortable spaces with excellent air conditioning, and acquiring additional trolleys to enhance security and improve baggage handling. Furthermore, the company should thoroughly assess its personnel services and terminal tangible variables and concentrate on enhancing the quality of services as a result of the correlation relationship effect.
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    The Influence of Innovative Strategies on Insurance Penetration in Ethiopia: The Case of Nyala Insurance S.C
    (AAU, 2024-03-14) Adonay Gebrehiwot Gebreegziabher; Mesfin Fikre (PhD)
    Insurance drives economic growth by managing risk and channeling funds, insurance companies fuel development in every economy. The insurance industry in Ethiopia suffers from a severely low insurance penetration. The penetration rate of insurance in Ethiopia is estimated at 0.32% which is very low compared to other countries. The study was undertaken to investigate the influence of innovative strategies on insurance penetration in Ethiopia. To foster a better understanding of the study variables the evolutionary theory of economic change was utilized. The study used a mixed research methodology and employed a correlational research design to achieve the research objectives. The study evaluated the influence of innovative strategies on insurance penetration in Ethiopia by measuring the level of implementation of innovative strategies. The study chose to focus on the Nyala Insurance S.C. a consistently high performing insurance company located in Ethiopia. The sampling frame of the study consisted 207 insurance professionals; while the sample was 106 individuals drawn from four departments: claims, finance, marketing, and underwriting department. Data was collected through the use of closed-ended questionnaires. Out of the 106 questionnaires disseminated 102 were duly filled and returned. The various demographic features and results obtained were presented using tables. The data collected was then analyzed and simple linear regression analysis was used to show the relationship between the independent and dependent variable. The findings of the descriptive statistics revealed that the level of implementation of innovative strategies is high but leaves room for more to be desired. The inferential analysis evidenced that innovative strategies have a significant positive influence on insurance penetration. The research delivers clear conclusions, actionable recommendations for future research, and insights for key players like insurance firms, investors, and policymakers in Ethiopia.
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    The Effect of Product External Cues on Pharmacists Decision in Selecting Over the Counter Medicines: A Case Study in Community Pharmacies in Addis Ababa
    (A.A.U, 2022-03-08) Daniel Tesfaye; Tewodros Wuhib(PhD)
    This research studied weather pharmacists decision is affected by three external cues of product namely price, brand and country of origin keeping other factors constant. A conceptual framework was used to see the relationship between pharmacist’s decision as dependent variable and price, brand and COO of the OTC medication as independent variable. The research employed quantitative research approach and used explanatory research design to explain and show the causality of the factors. Target population was pharmacists working in pharmacies located in all sub cities of Addis Ababa. The sample was systematically drawn from target population happened to be 302 and managed to analyze 291 sample responses. Likert scale questioners were administered to sample respondents and accordingly analyzed using SPSS version 26 software. The major analyses used in this study were descriptive, correlation and multiple regressions. The result showed that pharmacists decision on selecting OTC medication is significantly affected by Price of medication (β=0.186), OTC Brand name (β =0.15) and COO of medication (β=0.08). Price was found to be a predominate factor affecting decision of pharmacists followed by brand and COO of OTC medication. Additionally, respondent pharmacist’s perception towards selected COO was assed. Effectiveness and Brand of the OTC medication was related with western countries while price positively was related with local and Indian products. The research believed to give a tangible knowledge on why pharmacists choose one OTC medication from another to pharmaceutical companies to adjust their marketing strategies accordingly. Regulatory bodies should use these findings as bench mark to study this finding in national level and give educative action.
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    Challenges and practice of Employee Performance Management System in the case of Awash Bank
    (A.A.U, 2023-05-08) Gezahegn Negussie; Habtamu Endris (PhD)
    The main purpose of this study was to assess and describe how the performance management process was used, how it was put into practice, and any problems that came up when the system was put into place. It was done to figure out how Awash Bank performance management system worked and what challenges it had. The descriptive study design used both quantitative and qualitative exploratory methods to look at these subjects. Purposive sampling was used to choose interviewees for a semi-structured interview with supervisors and directors. There are a total of 80 employees in the two named regions, which is the number of people who filled out the self-made questionnaire that is the main tool for collecting data. Using SPSS, the analysis was done, and the results were shown using summary statistics like frequency, mean, tables, and percentages. In general, the study's results showed that organizational goals weren't perfectly aligned with departmental, branch, and individual goals, that not all Awash Bank employees took part in the planning stage of a performance management system, that regular feedback wasn't given, quantitative and qualitative performance evaluation criteria weren't balanced, competency-based performance management systems weren't created, and that behavioral competencies weren't fully developed. With this in mind, the researcher came to the conclusion that, while Awash Bank has some good qualities, like being able to easily define its purpose, vision, and values and make a strategy map, a lot more work needs to be done for a performance management system to help the company. To close these gaps, solutions have been put forward to make it easier for people to take part in the PMS process, help them understand what it's all about, and connect organizational goals with departmental, branch, and individual positions. These solutions include letting employees rate their own performance using a selfevaluation system and giving regular feedback to close the gap between management and employees. Competency-based evaluation criteria should be used, and a behavioral competency framework should be made. The qualitative and quantitative evaluation criteria should be balanced at Awash Bank. In the end, it's recommended that the guidelines for evaluation be clear and acceptable with all employees and that the assessment be done at the right time
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    Evaluation of Factors Affecting Entrepreneurial Performance of Start-Up Businesses Financed by Micro-Finances Institutions in Addis Ababa: The Case of Awach Micro Finance S.C.
    (A.A.U, 2022-01-09) Debes GebreEgziabher; Zelalem G. (PhD)
    Awach Micro Finance Share Company (AMFSC) has been launched to improve economic problems through provision of micro financing to the Poor and unemployed youth in Addis Ababa, Ethiopia. This study aims to estimate the effect of AMFSC’s service provisions and program using descriptive data and propensity score matching technique (PSM). The survey was conducted on 250 AMFSC members and non-members, consisting of 100 Service beneficiaries and 155 non- members. Results show that AMFSC services had a positive effect on the entrepreneurial performance of start-up businesses enabling members economically self-sufficient by increasing their income/revenues, creating employment, and enabling asset ownerships. As such, the services could play an important role to improve entrepreneurial performance level and create employment opportunities.
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    The Effects of Total Qulity Management on Organization Performance: In the Case of Federal Transport Authority
    (A.A.U, 2022-05-08) Getu Hailemariam; Tilahun Teklu (PhD)
    The broad purpose of this study was to examine the effects of total quality management dimensions on organizational performance and adopted a descriptive research and explanatory research design. Federal transport authority staffswho are working at head office are targeted as the population of this study. This study used a purposive sampling technique to select sample respondents. The sample size of this study was therefore 248staffs ofFederal transport authority. The study used primary data that has been collected by use of questionnaires. Correlation analysis was conducted to know the strength of association between Total quality management dimensions namely:customer focus,employees’ management, leadership, training and continuous improvement, and organizational performance Multiple regression analysis were also conducted to analyze the effect of independent variables on Organizationperformance. The finding of the study showed that customer focus has the higher influence on organization performance
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    The Effect of Organizational Culture on Employee Job Performance at Ethiotelecom the Case of Central Addis Ababa Zone
    (A.A.U, 2023-12-07) Demeke Abebaw; Amare Abawa(PhD)
    The major objective of the research is to identify the influence of organizational culture on employee job performance at ethiotelecom central Addis Ababa zone. Thus, the study examines the influence of organizational culture (Mission, Adaptability, Involvement and Consistency) on employee job performance. A quantitative research approach was used in this study. The association between organizational culture (Adaptability, Involvement, Consistency and Mission) and employee job performance were hypothesized. Probability sampling specifically stratified sampling techniques were used to create homogeneity between groups; finally, by using simple random sampling among 378 total population 191 sample respondents were selected. Primary and secondary data were used to analyze the data. Descriptive and inferential statistical tools were used to analyze the data namely mean, standard deviation, correlation, and regression. The results of the study showed a statistically significant positive correlation between employee performance and each of the four organizational culture dimensions involvement, consistency, adaptability, and mission. The results of this study suggest that organizations can improve employee performance by focusing on the four organizational factors of mission, involvement, consistency, and adaptability. Among the predictor variables, Involvement has the strongest positive relationship with Employee Performance, followed by Mission, and then Adaptability and Consistency.
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    Determinants of Oilseed Export Performance in Ethiopia
    (A.A.U, 2024-07-17) Mulugeta Fikru; Abera Legesse (PhD)
    Exporting is the most important business endeavor for any country because it plays a vital role in economic development and job creation for the nation as a whole. The fundamental objective of the study was to identify those export performance factors in the case of oilseed export in Ethiopia. To explain and analyze the data, the study used an explanatory research design. Both quantitative and qualitative research approaches were applied. The study functionalized five independent (explanatory) variables and one dependent variable. The data for the research was collected via structured questionnaires based on the Likert scale measurement technique. The questionnaire was broadly composed of three main parts, and a total of 194 questionnaires were distributed to Ethiopian oilseed exporters, and all were filled out and returned. Since over two variables were applied in the study as well and the data was continuous, the researcher applied a multiple linear regression model for the analysis and assessment of the findings. The required tests, including validity, reliability, tests of multiple regression assumptions, and tests of projected hypotheses, were conducted in the study. Consequently, the research findings revealed that five of the stated factors have a positive and significant effect on the performance of oilseed exports performance at different levels of degree and magnitude. Among the factors associated, marketing factors were potentially affecting the performance of oilseed exports followed by macro- environmental factors, industry factors, company factors, and product factors, respectively. Climate variability, high bureaucracy, expensive transportation costs, lack of working capital, fluctuation of the exchange rate, the country's current political situation, shortage of required fertilizer, and minimum government support are some of the additional findings that hinder oilseed export performance. Accordingly, some of the recommended points issued by the respondents are that government should create a conducive environment for the exporters, increase the share of foreign currency to be allotted to exporters, increase the competitiveness of the local price, work closely with exporters, and all concerned bodies should work hand-in-hand to improve oilseed export performance and solve the problem amicably.
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    The Role of Strategic Firm Resources on Organizational Performance: A case study in Brewery Industry in Ethiopia
    (A.A.U., 2023-06-03) Endale Zerga; Amare Abawa (PhD)
    A firm’s resources have a critical role in the firm's overall functionality and existence in the market competition. The research aims to investigate the effect of human capital and technological competence of companies on the organizational performance of selected Ethiopian Brewery companies. This study used quantitative and qualitative (mixed) approaches to investigate the firm’s resource and performance association by taking 6 brewery companies in Ethiopia. The study used both primary data sources like structured questionnaires, observations, and secondary data sources like reports, online websites, journals, articles, and books. Pilot testing and different statistical validations are used to validate the result such as reliability, collinearity, linearity, and fit tests. The result indicated that the firm resources and organizational performance is associated well based on the current empirically study. Human capital has a significant positive effect on the company’s performance. Similarly, companies’ technology competency had a positive significant effect on the company's performance. The combined resources of this human capital and the technology of firms have an affirmative and significant influence on the firm performance in the case of Ethiopian brewery companies. Furthermore, The author of the current study recommend further future study by including other factors that affect organizational performance and also to investigate a better measurement method for the dependent variable(Organizational performance).
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    Analyze Factors that Influence Quality Management System Implementation in the Case of Ethiopian Pharmaceutical Supply Services
    (A.A.U, 2024-01-05) Betelhem Addisu; Meskerem Mitiku (PhD)
    This study aims to shed light on the complexities surrounding the implementation of Quality Management Systems (QMS) within the Ethiopia Pharmaceutical Supply Service (EPSS), analyzing the influential factors in detail. The primary objective is to identify significant barriers hindering the effective implementation of QMS, including issues related to documentation practices, employee comprehension, financial constraints, strategic planning, and external support mechanisms. To achieve this goal, a comprehensive research methodology is employed, combining qualitative and quantitative approaches. Quantitative data are collected through surveys distributed among employees to quantify perceptions and experiences related to QMS practices and challenges. The collected data are then analyzed using regression analysis to explore the relationships between key factors such as internal communication, process quality, and adherence to quality policy and QMS performance. Regression analysis allows for the identification of significant predictors of QMS effectiveness and the extent to which they influence overall performance outcomes. The findings of this study highlight several critical insights regarding QMS implementation within the EPSS. Firstly, it is revealed that clear and transparent communication channels are essential for successful QMS implementation, as they facilitate understanding and alignment among employees. Second, the study underscores the importance of maintaining high standards of process quality to uphold the integrity and reliability of QMS practices. Finally, adherence to well-defined quality policies emerges as a key factor in ensuring consistency and compliance across all operational aspects. In conclusion, this study offers valuable insights into the factors influencing QMS implementation within the EPSS. By identifying influential factors, organizations can develop targeted strategies to enhance QMS practices and ultimately improve overall performance and service delivery within the pharmaceutical supply sector in Ethiopia.
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    Factors Affecting Tax Revenue Collection in Ministry of Revenue Large Taxpayers Branch Office
    (A.A.U., 2023-05-07) Kidist Nigussie; Amare Abawa (PhD)
    Taxes are an important source of revenue for Governments, and when they are not collected effectively, it can have A negative impact on a country's development. There are many factors that can affect tax revenue collection, and this paper aims to study the factors that affect tax revenue collection in the Ministry of Revenue Large Taxpayers Branch Office. The study used a mixed research approach, which involved collecting both quantitative and qualitative data. The quantitative data was collected through a survey of 200 taxpayers, and the qualitative data was collected through interviews with a small number of taxpayers. The results of the study showed that there is no statistically significant relationship between e-tax filing and tax revenue collection. However, the results did show that tax revenue collection is highly affected by taxpayers' knowledge, tax audit rates, and trust in government. The study concludes that the tax office should provide more training to taxpayers, increase tax audit rates, and be more transparent and accountable to taxpayers to improve tax revenue collection.
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    The Effect of Training and Development on Organizational Performance: the Case of Awash Bank S.C
    (AAU, 2024-03-18) Bisrat Gizaw Woldeamanuel; Tewodros Wuhib (Assistant Professor)
    This study's primary objective was to examine how Awash Bank S.C.'s organizational performance was impacted by training and development. To gather and analyze primary data, the researcher utilized a cross-sectional explanatory study design together with quantitative research approaches. A survey tool was modified from prior literatures in order to gather primary data. A total of 200 surveys questionnaires were issued to the staff of 16 chosen Awash Bank S.C. branches or to managers, IT specialists, and clerical staff using stratified and purposive sampling approaches; however, only 194 questionnaires representing a 97.0% response rate were fully completed and returned. To determine the effect of the training and developments factors (i.e., training needs assessment, objectives of the training, training content, training methods, selection of trainees, training delivery, and training evaluation) on organizational performance, descriptive statistics, correlation, and multiple regression analysis were used to analyze the survey data. The result of the study showed that in Awash Bank S.C. at a 95% confidence level, the four training and development components have a favorable and significant impact on organizational performance. Training evaluation was the most important to have a favorable and substantial effect on organizational performance, followed by training methods, objectives of the training, training content, training needs assessment, selection of trainees and training delivery respectively. In addition, 89.6% of the variances in organizational performance in the bank were explained by the seven dimensions of training and development variables. The study suggested that in order to assist workers of the bank to do their job well, increase efficiency, and organizational performance, they need to receive adequate training relevant to their jobs. As a result, the management of Awash Bank S.C. should be aware of how crucial it is to offer training, as well as how important it is to assess performance after training has been completed, as doing so will result in a positive change in both their performance and the performance of the bank as a whole
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    The Impact of Leadership Style on Job Satisfaction In Dashen Bank
    (AAU, 2024-01-15) Beimnet Mesfin; Yohannes Workeaferahu (PhD)
    This study aims to address the gap in research regarding the impact of leadership styles on employee outcomes, specifically within the context of Dashen Bank in Ethiopia. The primary objective is to investigate the influence of organizational leadership style on job satisfaction among employees of Dashen Bank. Utilizing quantitative methods, the study explores the relationship between various leadership styles and employee job satisfaction. The sample for the study, drawn using (yemane, 1967), comprises 162 respondents from a target population of 273 permanent employees at Dashen Bank's east addis ababa district. The findings from the regression coefficient analysis reveal that five leadership styles - transformational, transactional, autocratic, democratic, and laissez-faire - significantly influence job satisfaction, accounting for 88.6% of the variance in the dependent variable. Specifically, transformational, transactional, and democratic leadership styles exhibit positive and significant relationships with employee job satisfaction, while autocratic and laissez-faire leadership styles show negative and significant relationships. The study fulfills the assumptions of multiple regression analysis, including sample size, multicollinearity, linearity, and normality. Based on these findings, the study recommends that company leaders should regularly provide feedback and recognition to employees, acknowledging their contributions, identifying areas for improvement, and motivating them for enhanced performance. This approach is expected to foster a conducive work environment that promotes job satisfaction among employees.
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    Assessment of Women Participation in Leadership Positions: The case of G. Global Gas & Chemical Plc
    (AAU, 2024-03-06) Samrawit Bogale; Meskerem Mitiku (PhD)
    The purpose of the study is to identify limiting factors existing at individual, organizational and societal level that are hindering women progress to leadership position using G. Global Gas & Chemicals as a case study since it has a ratio of male to female employees of 1 to 1.94 and there are only 11 women in high and mid-level management positions at the company. The study employed explanatory research design, quantitative research approach and criteriabased purposive sampling technique. A total of 56 employees of the company that do have minimum academic achievement of diploma/TVET or more and three or more years of work experience at the company were selected out of the 150 employees of the company. 6 employees that are at the high and mid-level of management participated on the open-ended interview and the remaining 50 employees were participated in the structured questionnaire. Based on the data collected using the structured questionnaire, quantitative data analysis was done and the value of each limiting and facilitating factor was identified. The result shows that at an individual level the most impactful factors are ‘Difficulty in balancing work and family responsibility’, ‘Difference in leadership style of women and men’ and ‘Lack of adequate academic and job qualifications’ while ‘Lack of priority for women during competition and promotion’, ‘Lack of fairness in professional development opportunities’ and ‘Unfair recruitment practices’ are the most impactful at organization level. ‘Family and work responsibility’, ‘Limited educational opportunity for women’, and ‘Negative cultural beliefs and attitudes towards women role and ability to be leaders’ are the most impactful at societal level.
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    Psychological Ownership of Employees: Its Antecedents and Outcomes in Ethiopian Organizations
    (AAU, 2023-05-07) Meba Tadesse Delle; Pmfrmr Lucia Naldi (PhD)
    Employees often feel a sense of ownership toward their organization, even without legal possession. This dissertation explores a phenomenon known as “psychological ownership” (PO) amongst employees in organizations. The primary goals of this dissertation are to investigate the understudied individual-level factors that influence PO and to examine the mediating role of PO in the relationship between those factors and employee workplace behaviors. The study further aims to develop a contextualized PO measurement scale suitable for the Ethiopian context and potentially other similar settings. The study explores both the antecedents and outcomes of PO within the specific context of Ethiopian organizations. The dissertation comprises three independent papers; in the first paper, the findings suggest that the temporal focus (past and future orientation) of employees determines their PO toward their organization and in turn influences their attitude toward women in management. In the second paper, the findings show that employees’ workplace spirituality influences their PO toward the organization and, in turn, on their entrepreneurial behavior. In both cases, PO is found to mediate the relationship. The third paper develops a contextualized psychological ownership measure that is applicable in Ethiopia and potentially in other East African countries. This dissertation aims to advance our understanding of PO in specific workplace settings and provide a valuable tool for assessing and fostering this crucial phenomenon in the Ethiopian context
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    The Mediating Effect of Leaders' Personality Traits on The Relationship Between Organizational Culture and Employee Performance: Evidence From The Ethiopian Ministry of Industry
    (AAU, 2024-02-22) Eden Aklilu; Amare Abawa(PhD)
    The purpose of the study is to investigate the mediating role of leaders’ personality traits on the relationship between organizational culture and employee performance. To conduct this study, 161 survey questionnaires were prepared and distributed to 161 employees and leaders, and 161, that is, 100 percent, were filled out and returned. To gather relevant data, a five-option Likert’s scale survey questionnaire’ was developed and used. The collected data are analyzed by a descriptive, explanatory, and cross-sectional design with a quantitative research approach using SPSS 25 and Amos 23 software. SEM is used to test the relationship between organization culture and employee performance and leaders personality traits. Test reliability by using Crohan alpha, and to meet the accepted threshold values, the discriminant and convergent validity, composite reliability, and AVE check. The findings of this study indicated that in the four Denison organizational culture models, the involvement attribute, practices in MOI, was low, and the other attribute consistency, adaptability and mission, leader personality traits, and employee performance, had a moderate level of practices. The SEM results revealed that organization culture has a significant positive direct and indirect relationship with employee job performance, as well as a significant positive direct relationship with leader personality traits and leader personality traits with job performance. And also, the model shows that leaders’ personality traits partially mediate the relationship between organizational culture and employee performance. Therefore, MOI should focus on raising and developing the good personalities of leaders that have a great impact on employees' motivation and high performance and on creating and fostering a positive and strong organizational culture.
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    Exploring How Sustainable Human Resource Practice, Influences, Employee Retention: The Roles of Psychological Empowerment and Organizational Commitment In The Case of Zemen Bank
    (AAU, 2024-02-28) Hana Shewakena; Zelalem G/tsadik (PhD)
    Purpose: The general objective of the study was to explore how sustainable human resource practice, influence, employee retention: the roles of psychological empowerment and organizational commitment: In the case of Zemen Bank. Design, methodology, and approach: Both primary and secondary sources were used in the research. Data collected from 281 respondents was considered. The research hypotheses were then evaluated using multiple regression analysis. Findings of the investigation: Data collected from 281 respondents suggests that sustainable human resource management practices positively affect employee retention. The finding revealed that SHRM, psychological empowerment, organizational commitment has a positive and statistically significant correlation with employee retention. From the findings, it was concluded that sustainable human resource management practices have direct impact on employee retention. This emphasizes the importance of implementing effective HR practices to reduce turnover and retain valuable employees. Finally, it is recommended that the mediating roles of psychological empowerment and organizational commitment serve as vital pathways through which sustainable HRM practices foster stronger employee retention and reduce turnover as in the case of Zemen Bank
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    The Impact of Corporate Governance on Employee Job Satisfaction (The Case of Five Food Manufacturing Companies in and Around Addis Ababa)
    (AAU, 2024-02-23) Abenet Taye Assefa; Yohannes Workaferahu (PhD)
    The purpose of this study is to evaluate the impact of Corporate Governance on Employee Job Satisfaction of employees working in five private food manufacturing companies managed by board of directors. The objective of the study is to analyze the causal effect relationships between corporate governance, examine the job satisfaction level and evaluate the quality of corporate governance practices in the organizations addressed by this study. The study used explanatory research design & quantitative approach with cross-sectional data collection method. The study used close-ended structured questioner. A 5-point Likert-scale is used in the questioner. In the research, corporate governance is explained by seven variables i.e. Board of Directors, Audit Committee, Executive Management Body, Code of Governance, Internal Control, Industrial Relation Management and Stakeholders Relation Management were used to explain corporate governance. Employee job satisfaction is explained by nine variables. The questioners were distributed to 122 randomly selected respondents. The data were analyzed using descriptive, correlation and regression statistical analysis techniques. The correlational & regression analysis shows that corporate governance positively & significantly affects employee job satisfaction. Likewise, the individual corporate governance variables such as Board of Directors, Executive Management Body, Internal Control, Code of Governance & Industrial Relation Management exhibited positive & significant impact on Employee Job Satisfaction. Among them, Code of Governance contributed the highest variation followed by Board of Directors, Executive Management Body & Internal Control. Whereas, Audit Committee & Stakeholders Relation Management exhibited positive but insignificant impact on employee job satisfaction. The study recommends the food manufacturing companies to strengthen their corporate governance practices and work to address their employees job satisfaction to improve their organization performance and reduce employee turnover. This paper is expected to fill the availability gap of similar research studies in the food manufacturing sector in Ethiopia
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    Factor Affecting the Growth of Construction Companies: In the Case of Addis Ababa
    (AAU, 2024-02-21) Belaysew Fenta; Hailemariam G. (PhD)
    This research focused on examining the factors that influence the growth of construction companies in Addis Ababa. Unfortunately, the recent growth of construction companies in Addis Ababa has been unsatisfactory. Some struggle to remain active in the industry, while others remain inactive for extended periods or are forced to exit the market. The study utilized both descriptive and explanatory research methods. Primary data was collected through questionnaires administered to contractors ranging from grade 1 to grade 10. A representative sample of 250 valid respondents was selected to represent a total of 1,638 construction companies, using a stratified random sampling technique. The collected data was analyzed using descriptive statistics and inferential statistics. The findings of the study revealed robust correlations between the six independent variables (human resources, leadership, organizational culture, governmental policies and regulations, corruption, and political instability) and the dependent variable of growth, with a 95% confidence interval. Furthermore, these six independent variables explained 79% of the observed growth. Regression analysis results indicated that four of the independent variables (human resources, leadership, organizational culture, and governmental policies and regulations) had a positive and statistically significant effect at a 5% significance level. Conversely, the remaining two factors had a negative effect but remained statistically significant at a 95% confidence interval. Based on these findings, it is recommended that construction companies prioritize the development of their human resources to cultivate a skilled workforce. Additionally, fostering strong leadership is crucial for driving innovation and success within the industry. Furthermore, companies should strive to create an organizational culture that values efficiency and collaboration, as this promotes sustained growth. On the governmental level, it is important to implement and enforce transparent construction policies, actively combat corruption through rigorous measures, and streamline permitting processes to facilitate the growth of construction companies. By addressing these factors, construction companies in Addis Ababa can position themselves for improved growth and success in the industry
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    The Effect of Supply Chain Integration on Supply Chain Performance: The Case of the Ethiopian Brewery Sector
    (AAU, 2023-02-17) Yonatan Abebe; Yohannes Workaferahu (Assoc. Prof)
    The influence of supply chain integration (supply, internal, and customer integration) in the Ethiopian brewery sector is examined in this thesis study. The major goal of this article is to evaluate the impact of supply chain integration in the Ethiopian brewery industry. The research examines many ideas such as internal supply chain integration, customer and supplier integration, and operational performance. The study used an explanatory study design. A total of 171 respondents were chosen to participate in this study, Questionnaires and personal interviews were used to obtain the primary type of data. Inferential statistics of correlation and regression are used to analyze the acquired data. And the results of the investigation are as follows. Internal integration and customer integration have a greater impact on operational success than supplier integration. Internal integration, customer integration, and supplier integration, on the other hand, all have a major positive impact on operational performance. Finally, based on the findings, the following recommendations were made. Because these variables contribute to improve operational performance, it is preferable to increase the extents of integration of the three variables (internal integration, customer integration, and supplier integration) in the Ethiopian brewery industry