Logistics and Supply Chain Management

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Browsing Logistics and Supply Chain Management by Subject "Accessibility, and Availability"

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    In Partial Fulfillment of the Requirements for the Award of Master of Art Degree in Logistics and Supply Chain Management
    (Addis Ababa University, 2020-06) Kebir, Firdos; Temesgen, Busha (PhD)
    Transportation is the movement of persons or goods from one place to another. The need for the conveyance of goods arises from the fact that they often produced in areas far from the place where they are needed. Therefore, mobility of people as well as transportation of goods from place to place is important to satisfy some needs. In view of that, this research has examined the Factors that Affect the Quality of Public Commercial Transport Service in Addis Ababa City. To achieve the objectives of this study descriptive and explanatory research designs have been used. Primary data has been collected through questionnaires from 384 users that have been selected as a sample using a convenience sampling method from the five taxi zones of Addis Ababa city. The data collected through the questionnaires were analyzed using statistical tools such as mean, standard deviation, correlation, and multiple regression analysis. The results of mean and standard deviation indicate that public commercial transport service users agreed on the factors that are creating influences on the quality service delivery of public commercial transport service such as, transport service practices and management, traffic congestion and parking management, accessibility, and availability. The result of the inferential analysis indicates that, factors that affect the quality of public commercial transport service such as (transport service practices and management, traffic congestion and parking management, accessibility, and availability) have a positive and significant relationship with perceived transport service quality. The results also indicate that, all factors that affect the quality of public commercial transport service (transport service practices and management, traffic congestion and parking management, accessibility and availability) have a positive and significant effect on perceived transport service quality. Furthermore, the aforementioned factors that affect the quality of public commercial transport service significantly contribute, 86.2% to perceived transport service quality. Based on the findings of the study, the researcher recommends for the concerned bodies, to improve the existing transport practices by implementing the available policies properly and controlling the service providers’ unethical acts; increase the number of interconnected roads as well as parking lots to minimize congestion; improve the accessibility of the minibus taxis by expanding the road network coverages; adjust the demand overlap between school and work hours so as to minimize the unavailability of the taxis during pick hours.