Logistics and Supply Chain Management
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Item The Effect of Warehouse operations on organizational Operations Performance: In the case of Exhibition Center and Market Development Enterprise(Addis Ababa University, 2024-09) Abraham Tesfaye; Kirubel Biruck (PhD)The purpose of this study was to determine how warehouse operations impact ECMDE's organizational operations performance. Examining how warehouse operations affect the ECMDE's operational performance was the study's main objective. A quantitative approach method was used by the researcher. An explanatory and descriptive research design was used by the researcher to achieve the study's goal. As a result, a purposive sampling was employed to create the population for the study under discussion because the target population was tiny. The information was gathered using a questionnaire, and regression modeling and descriptive statistics were used for analysis. A total of 85 permanent employees received the questionnaire; 84 of them responded, or 98.82% of the sample. Receiving, order picking, storage, and shipping activities in particular, as indicated by the correlations analysis's findings, had a positive and strong effect on the organizational operational performance conversely; put away had a positive but little effect on ECMDE's organizational operations performance. The results of a regression analysis showed that while putaway and order picking activity had insignificant impact on the organisational operations performance, receiving, storage, and shipping were independent variables that had a positive and significant influence on ECMDE's warehouse operations.These dimensions contribute significantly 59.5% to organizational operations performance.The enterprise can improve organizational performance, reduce needless order picking and shipping processes, build a modern warehouse at the exact location required for each warehouse operation, raise employee morale, increase property security, facilitate maintenance and control, and reduce material disposition and frequency in the institution's warehouse by implementing an automated warehouse management system. Meet the storage and shelf requirements. It is required of property officers to obtain training pertinent to their work. Key Words: Warehouse, Warehouse Operations, Organizational Operations PerformanceItem Assessment of Outsourcing Practices on Service Quality: The Case of Commercial Bank of Ethiopia Headquarters(Addis Ababa University, 2024-10) Anteneh Kinde; Zelalem Bayisa (PhD)The study aims to assess the practice of outsourcing on service quality, focusing services at the Commercial Bank of Ethiopia (CBE) headquarters. Data were collected from 253 CBE headquarters employees and 57 Commercial Nominees workers. Descriptive statistics were used to analyze the questionnaire data. Results indicated that service providers were rated higher than in-house services, with an average mean score of 3.156 after outsourcing compared to 3.153 before outsourcing. Responsiveness improved, showing a mean score of 2.98 post-outsourcing versus 2.75 pre-outsourcing. Tangible aspects of service quality had a mean score of 3.10 after outsourcing, slightly lower than the 3.23 before outsourcing. Assurance saw a decline, with a grand mean of 3.715 post-outsourcing compared to 3.53 pre-outsourcing. Empathy ratings decreased from 3.25 before outsourcing to 2.97 after outsourcing. The paired sample test revealed a significant improvement in service quality post-outsourcing, with a t-value of 12.260 and a p-value of .000, rejecting the null hypothesis of no significant difference. In conclusion, service quality improved post-outsourcing. Recommendations include expanding outsourcing to all branches, improving logistics management, ensuring material standards, and enhancing communication with service providers. Future research should examine the practice and other outsourced services across various sectors to build on these findings. Keywords: Reliability, responsiveness, tangibles, assurance, empathy, Commercial Nominees, Commercial Bank of EthiopiaItem Factors Affecting Distribution Performance on Pharmaceutical Products: In Case of Ethiopia Pharmaceutical Supply Service (Headquarter)(Addis Ababa University, 2024-01) Bereket Dansa; Busha Temesgen (PhD)The general objective of this study was to identify the factors affecting distribution performance in the case of the Ethiopian Pharmaceuticals Supply Service (Headquarter). This study used an explanatory design and a quantitative research approach. Because of the limited population size, the study conducted a sample survey to collect data using a census sample method. With 92 valid responses out of 100 questionnaires, the survey had a 92% response rate. Descriptive statistics and inferential analysis, including Pearson’s correlation and multiple linear regression, were used to examine the relationships between the variables. Upon computing Pearson’s correlation coefficient, Pearson’s correlation results showed significant and positive correlations between distribution performance and inventory management (r = 0.689, p < 0.01), warehouse management (r = 0.577, p < 0.01), and transportation management (r = 0.612, p < 0.01). Multiple linear regression analysis indicated that the model had a strong overall fit, with an R² of 0.582, suggesting that 58.2% of the variability in distribution performance was explained by the predictor variables. Inventory management had the strongest effect (β = 0.433, p < 0.001), followed by transportation management (β = 0.294, p = 0.001), and warehouse management (β = 0.181, p = 0.043). These findings confirm that inventory management, transportation management, and warehouse management practices significantly and positively affect distribution performance at EPSS, headquarter. Based on the study findings, the investigator concludes that the strongest and positive association exists between distribution performance and inventory management practices, followed by transportation management and warehouse management practices, respectively. The study found that focusing on inventory management, transportation management, and warehouse management practices was essential for improving distribution performance at EPSS. It was recommended that EPSS enhance inventory management (use advanced forecasting tools and implement real-time inventory tracking systems), optimize warehouse operations (provide staff training, optimize warehouse layouts, and invest in better equipment), revise transportation practices (upgrade vehicles, improve maintenance, and provide training), and streamline overall distribution processes while strengthening coordination among teams. Key Words: Inventory management practices, Warehouse management practices, Transportation management practices, Distribution performance, Ethiopian pharmaceutical supply service.Item The Effect of Warehouse operations on organizational Operations Performance: In the case of Exhibition Center and Market Development Enterprise.(Addis Ababa University, 2024-06) Abraham Tesfaye; Kirubel Biruck (PhD)The purpose of this study was to determine how warehouse operations impact ECMDE's organizational operations performance. Examining how warehouse operations affect the ECMDE's operational performance was the study's main objective. A quantitative approach method was used by the researcher. An explanatory and descriptive research design was used by the researcher to achieve the study's goal. As a result, a purposive sampling was employed to create the population for the study under discussion because the target population was tiny. The information was gathered using a questionnaire, and regression modeling and descriptive statistics were used for analysis. A total of 85 permanent employees received the questionnaire; 84 of them responded, or 98.82% of the sample. Receiving, order picking, storage, and shipping activities in particular, as indicated by the correlations analysis's findings, had a positive and strong effect on the organizational operational performance conversely; put away had a positive but little effect on ECMDE's organizational operations performance. The results of a regression analysis showed that while putaway and order picking activity had insignificant impact on the organisational operations performance, receiving, storage, and shipping were independent variables that had a positive and significant influence on ECMDE's warehouse operations.These dimensions contribute significantly 59.5% to organizational operations performance.The enterprise can improve organizational performance, reduce needless order picking and shipping processes, build a modern warehouse at the exact location required for each warehouse operation, raise employee morale, increase property security, facilitate maintenance and control, and reduce material disposition and frequency in the institution's warehouse by implementing an automated warehouse management system. Meet the storage and shelf requirements. It is required of property officers to obtain training pertinent to their work. Key Words: Warehouse, Warehouse Operations, Organizational Operations PerformanceItem Assessment of Outsourcing Practices and Effects on Service Quality: The Case of Commercial Bank of Ethiopia Headquarters(Addis Ababa University, 2024-07) Anteneh Kinde; Zelalem Bayisa (PhD)The study aims to assess the practice of outsourcing on service quality, focusing services at the Commercial Bank of Ethiopia (CBE) headquarters. Data were collected from 253 CBE headquarters employees and 57 Commercial Nominees workers. Descriptive statistics were used to analyze the questionnaire data. Results indicated that service providers were rated higher than in-house services, with an average mean score of 3.156 after outsourcing compared to 3.153 before outsourcing. Responsiveness improved, showing a mean score of 2.98 post-outsourcing versus 2.75 pre-outsourcing. Tangible aspects of service quality had a mean score of 3.10 after outsourcing, slightly lower than the 3.23 before outsourcing. Assurance saw a decline, with a grand mean of 3.715 post-outsourcing compared to 3.53 pre-outsourcing. Empathy ratings decreased from 3.25 before outsourcing to 2.97 after outsourcing. The paired sample test revealed a significant improvement in service quality post-outsourcing, with a t-value of 12.260 and a p-value of .000, rejecting the null hypothesis of no significant difference. In conclusion, service quality improved post-outsourcing. Recommendations include expanding outsourcing to all branches, improving logistics management, ensuring material standards, and enhancing communication with service providers. Future research should examine the practice and other outsourced services across various sectors to build on these findings. Keywords: Reliability, responsiveness, tangibles, assurance, empathy, Commercial Nominees, Commercial Bank of EthiopiaItem Factors Affecting Distribution Performance on Pharmaceutical Products: In Case of Ethiopia Pharmaceutical Supply Service (Headquarter)(Addis Ababa University, 2024-08) Bereket Dansa; Busha Temesegen(PhD)The general objective of this study was to identify the factors affecting distribution performance in the case of the Ethiopian Pharmaceuticals Supply Service (Headquarter). This study used an explanatory design and a quantitative research approach. Because of the limited population size, the study conducted a sample survey to collect data using a census sample method. With 92 valid responses out of 100 questionnaires, the survey had a 92% response rate. Descriptive statistics and inferential analysis, including Pearson’s correlation and multiple linear regression, were used to examine the relationships between the variables. Upon computing Pearson’s correlation coefficient, Pearson’s correlation results showed significant and positive correlations between distribution performance and inventory management (r = 0.689, p < 0.01), warehouse management (r = 0.577, p < 0.01), and transportation management (r = 0.612, p < 0.01). Multiple linear regression analysis indicated that the model had a strong overall fit, with an R² of 0.582, suggesting that 58.2% of the variability in distribution performance was explained by the predictor variables. Inventory management had the strongest effect (β = 0.433, p < 0.001), followed by transportation management (β = 0.294, p = 0.001), and warehouse management (β = 0.181, p = 0.043). These findings confirm that inventory management, transportation management, and warehouse management practices significantly and positively affect distribution performance at EPSS, headquarter. Based on the study findings, the investigator concludes that the strongest and positive association exists between distribution performance and inventory management practices, followed by transportation management and warehouse management practices, respectively. The study found that focusing on inventory management, transportation management, and warehouse management practices was essential for improving distribution performance at EPSS. It was recommended that EPSS enhance inventory management (use advanced forecasting tools and implement real-time inventory tracking systems), optimize warehouse operations (provide staff training, optimize warehouse layouts, and invest in better equipment), revise transportation practices (upgrade vehicles, improve maintenance, and provide training), and streamline overall distribution processes while strengthening coordination among teams. Key Words: Inventory management practices, Warehouse management practices, Transportation management practices, Distribution performance, Ethiopian pharmaceutical supply service.Item The Role of Supply Chain Integration on The Organizational Performance of The International Rescue Committee Ethiopia(Addis Ababa University, 2024-09) Capital Berhanu; Shiferaw Mitiku (PhD)Supply Chain integration is considered one of the ways through which humanitarian organizations can be more competitive to achieve their goals and thus better perform. The purpose of this study was to examine the role of supply chain integration on the performance of the international rescue committee in Ethiopia. Specifically, the study examines the variables of Supplier integration, Information integration, Resource sharing and coordination, and Internal process integration that affect the performance of the international rescue committee in Ethiopia. The study used the descriptive and explanatory design of research with both quantitative and qualitative research approaches. The study employed a stratified simple random sampling technique to select the respondents. The sample size of the study is 148 respondents who are user officer-level employees related to supply chain lines in selected branches of the international rescue committee in Ethiopia. Questionnaires as data collection instruments were used accordingly. The collected data were analyzed using both descriptive and inferential statistics using the statistical package for social science (SPSS) 21 to identify the significant effect of the independent variable on the dependent variable. Quantitative data were analyzed using both descriptive and inferential statistical techniques. Descriptive statistics included means, standard deviation, frequencies, and percentages while inferential statistics used correlation and regression analysis. Multiple regression models were developed and were used to guide the study. The findings of the study revealed that there is a positive and statistically significant relationship between SCI and organizational performance. All four independent variables were statistically significant with a p-value of less than 0.05. It is recommended that the international rescue committee in Ethiopia should embrace all dimensions of supply chain integration practices to enhance their organization's overall performance. Key Words: Performances of International rescue committee, Humanitarian Supply Chain Integrations, Information Integrations, Resource sharing and Coordination, Internal Process IntegrationsItem The Effect of Logistics Activities on Disaster Responsiveness: The Case of Oxfam in Ethiopia(Addis Ababa University, 2024-09) Dagne Legesse; Busha Temesegen(PhD)This study aimed to analyze the effect of logistics activities on disaster responsiveness in Oxfam in Ethiopia. To analyze the effect, the study applied descriptive and explanatory research designs with quantitative and qualitative research approaches. Questionnaire and interview were the primary data gathering tools and 157 questionnaires were filled by Oxfam in Ethiopia employees using census. The collected data were analysed using descriptive statistics, such as mean and standard deviation, and inferential statistics, including correlation and regression analysis with the help of SPSS (version, 21). The research finding revealed that, logistics activities of Oxfam in Ethiopia including transportation, warehouse and inventory management moderately impacted on disaster responsiveness. The descriptive finding indicated that, logistics activities of Oxfam in Ethiopia were quite good and positively contributed for the intervention of disaster responsiveness. Also, the correlation and regression finding revealed that, there was a positive and moderate association between logistics activities and disaster responsiveness. Particularly, inventory was statistically positive and strong effects on disaster responsiveness with the highest Beta value of 0.348 while transportation and warehousing had statistically moderate significant effects on disaster responsiveness with beta value (B=0.324 and 0.241) respectively. However, being disaster logistics is a lifeline in humanitarian operations; access issues (to transport materials), urgency, limited resources (vehicles concentrated in non-operational area) and lack of sufficient facilities (warehouse) has somehow limited Oxfam in Ethiopia disaster response capability. As a result, Oxfam Ethiopia used the comparative advantage above properly and improves the positive impacts of inventory, transportation and warehousing to facilitate disaster responsiveness and reduced the above challenges to maximize the speed, resource allocation and effectiveness of disaster responsiveness. Key words: inventory, transportation and warehousing and disaster responsivenessItem The Roles of Total Quality Management Practices on Operational Performance: In the Case of Three Selected Logistics Service Organizations in Addis Ababa, Ethiopia(Addis Ababa University, 2024-09) Meron Solomon; Tariku Jebena( PhD)This research focuses on the role of six Total Quality Management (TQM) practices on the operational performance of the three selected logistic service organizations in Ethiopia. Among the variables of interest are top management’s role, customer focus, employee involvement, continuous improvement, supplier relations, and performance measurement which are tested using the Pearson correlation coefficient and regression analysis to determine their impact on operational performance. The study established that there is a direct relationship between these variables and the extent of operational performance with top management involvement being the most strongly correlated variable (r = 0. 671, p < 0. 01). Another insight is that customer focus shares a positive relationship with employee involvement, underlining the significance of such aspects as customer understanding and employees’ participation. This research highlights aspects of operational performance stressing the top management team, employee involvement, and continuous improvement while highlighting that ongoing improvement significantly improves results (Pearson correlation = 0. 485, p < 0. 01). Although supplier relationship management and performance evaluation also correlate with operational performance, their direct impacts are less pronounced in the regression analysis, suggesting their benefits might be indirect or moderated by other factors. Thus, based on the findings of this study to achieve operational performance, organizations should prioritize strategies that empower top management roles, employee involvement, and continuous improvement, as customer focus, supplier relationships, performance evaluation, and monitoring all have moderating effects. . Keywords, Total Quality Management (TQM), operational performance, logistic service organizations,Item Factors Contributing to the Expiry of Human Immunodeficiency Virus, Tuberculosis and Family Planning Pharmaceuticals: The Case of Public Health Facilities in Addis Ababa, Ethiopia(Addis Ababa University, 2024-06) Meron Kifle; Matiwos Ensermu (PhD)Expired pharmaceuticals pose a threat to the health care system and the environment. Moreover, expiry of Human Immunodeficiency Virus (HIV AIDS), Tuberculosis (TB) and Family Planning (FP) pharmaceuticals might lead to loss of resources in resource-limited countries like Ethiopia where pharmaceuticals for these programs is expensive. The objective of the study was to assess the factors that contributes to the expiry of HIV, TB and FP pharmaceuticals in the case of public health facilities in Addis Ababa, Ethiopia. A facility-based descriptive cross-sectional study with mixed method study design was followed to identify factors contributing expiry of pharmaceuticals for HIV AIDS, TB. Quantitative data was collected from health centers pharmacy on service related HIV, TB and FP treatment and services. On the other hand, qualitative data was collected from selected pharmacy heads of health facilities, selected sub cities of, Addis Ababa city administration health Bureau and Addis Ababa hubs of Ethiopian pharmaceuticals supply agency (EPSA). All health facilities included in the study were encountered expiry of pharmaceutical used for HIV within the previous one-year period. Significant level of expiry of pharmaceuticals used for HIV, TB and FP treatment was observed. In HIV pharmaceuticals, 42.7% of health facilities encountered expired TDF/3TC/EFV 1000 mg, 32.3% for RH 150/75 mg and 43.8 % for combined oral contraceptive tablet. Regression analysis result showed that improper forecasting and quantification is significant factors contributing for expiry of pharmaceuticals used for HIV, TB and FP at 95% level of confidence (p=0.02). The total monetary value of expired pharmaceutical used for HIV, TB and FP in the studied health facilities in Ethiopian Fiscal year of 2012 was close to 4,228,064 ETB. Average pharmaceuticals expiry rate was found to be 3.73%. Provision of training on regimen change on HIV, TB and FP treatment and integration of services with program managers are important to reduce expiry of pharmaceuticals. Keywords: Expiry of Pharmaceuticals, HIV, TB, FP, Addis Ababa, Health FacultiesItem The Effect of Human Resource Outsourcing Practices On Operational Performance of Commercial Bank of Ethiopia: The Case of Selected District and Head Office(Addis Ababa University, 2024-02) Meseret Tesfaye; Zelalem Bayisa (PhD)This study examines the effect of Human Resource Outsourcing (HRO) on the operationalperformance of the Commercial Bank of Ethiopia. Utilizing a mixed-methods approach, the research combines quantitative data from a survey of 87 employees with qualitative insightsfrom interviews and document analysis, achieving a 96.7% response rate. The demographic analysis reveals a predominantly young, well-educated workforce, with the majority engagedin operational roles, which significantly interact with outsourced functions. Descriptive and inferential statistical analyses indicate that while contributes positively to cost efficiency andcompetitive advantage, there are concerns regarding the adequacy of resources, training, and remuneration for outsourced staff. These factors are critical as they directly impactemployee trust and satisfaction, which in turn influence overall operational performance. Based on the findings, several recommendations are proposed, including enhancing trainingand resources for outsourced staff, improving communication and trust-building strategies, and developing a robust performance monitoring system. The study also suggests the need fora more integrated approach to outsourcing, which includes regular reviews of outsourcing strategies, better integration between in-house and outsourced teams, and a focus oncontinuous improvement and innovation. Future research directions include longitudinal studies to assess the long-term impacts of HRO, comparative studies across differentindustries, and an exploration of technological advancements in outsourcing practices. These recommendations and future research directions aim to optimize the benefits of HRO whilemitigating its challenges, ensuring that the Commercial Bank of Ethiopia can maintain and enhance its competitive advantage. Keywords: Human Resource Outsourcing, Operational performance, trust, cost efficiencystrategic management, competitive advantage.Item Assessment of Coordination Barriers Among Humanitarian Supply Chain: By Focusing on Volontariato Internazionale Per Lo Sviluppo (Vis)(Addis Ababa University, 2024-12) Michael Tilahun; Busha Temesgen (PhD)This study investigates the barriers to effective coordination among supply chain actors in humanitarian aid delivery, with a specific focus on Volontariato Internazionale per lo Sviluppo (VIS) in Ethiopia. Recognizing the critical role of coordination in ensuring timely and efficient disaster response, the research identifies key challenges faced by VIS, including the absence of standardized protocols, communication gaps, and cultural and linguistic barriers. Utilizing a mixed-methods approach, preliminary observations were supplemented with quantitative data from surveys and qualitative insights from interviews. Regression analysis revealed that the lack of standardized procedures significantly impedes coordination effectiveness, while improved transparency and open communication positively influence operational efficiency. Additionally, cultural and linguistic barriers, along with bureaucratic challenges, were found to negatively affect coordination efforts. The findings underscore the necessity for targeted strategies to enhance coordination in humanitarian operations. By addressing these barriers, organizations like VIS can optimize their aid delivery processes, leading to better outcomes for affected populations. This research contributes valuable insights for policymakers and practitioners in the humanitarian sector, advocating for enhanced collaboration and innovative solutions to improve disaster response efforts. Keywords: Coordination barriers, humanitarian aid, Volontariato Internazionale per lo Sviluppo (VIS), disaster response, supply chain management.Item Critical Assessment of the Third-Party Logistics (3PL) model: The Case of MACCFA Freight logistics(Addis Ababa University, 2024-07) Muluken Teka; Zelalem Bayisa (PhD)Logistics performance is a strong determinant of national income. Reportedly, however, Ethiopia’s logistics has repeatedly performed poor. It shows that proper improvement and effective management of logistics system and infrastructures could help to increase the overallperformance of the Ethiopian logistics industry. It has been argued that the increase of third partylogistics (3Pl) performance will indirectly contribute to the increase of Logistic PerformanceIndex (LPI) score of the country. With a bigger intention of seeking a solution for the problems of the Ethiopian logistics, this thesis has attempted to critically assess the 3pl model by taking acase organization MACCFA freight logistics plc. 3pl are one of the constituent of logistics system of a country. The general objective of the study is to assess the value logic of the caseorganization/ MACCFA/ in terms of how it delivers logistics value. Three constructs namely logistics service quality, relationship management and organizational effectiveness are used tooperational the 3pl business model concept. Valid and reliable measurement instruments for eachof the constructs have been developed based on literature review. The questionnaire wasdispatched to 83 randomly selected employees of the organization. All of the distributed questionnaire (with few missing values) had been collected back and used for data analysis.Deploying descriptive data analysis (frequency distribution, percentages, mean values and standard deviations), results of the study were drawn. Accordingly, it has been learnt thatMACCFA plc creates values by delivering a diversified 3pl logistics having moderate quality level. Its has implemented also a relationship management characterized by a moderate trust andcommitment. Likewise, its organizational effectiveness level is also moderate. It is recommended then that in order to become a world class 3pl service provider that can facilitatethe logistics system of the country, MACCFA should plan a comprehensive improvement plan totransform all of the three issues from the current mediocre state to the world class levels. Keywords: Third party Logistics(3PL), Logistics Service Quality, Organizational Effectiveness,Relationship Management and Value CreationItem Determinants of Purchase Intention of Pharmaceuticals Buyers: A Case Study of Ethiopian Pharmaceutical Supply Service, Addis Ababa,Ethiopia(Addis Ababa University, 2024-10) Nuhamin Elias; Zelalem Bayisa (PhD)The aim of this study was to identify the elements affecting buyers' intention to purchase pharmaceuticals in EPSS Addis Ababa. The perceived quality, perceived price, and place of origin were conceptualised based on the literature to determine their impact on purchasing intention. Respondents were the buyers in the EPSS procurement department. At EPSS Addis Ababa, buyers were located using a census method. Through the use of questionnaires, data from primary sources were gathered. 96 percent questionnaires, were actually collected out of the 100 that were distributed for this study. The data were analysed using both descriptive and inferential approaches employing explanatory research procedures. The descriptive analysis made use of the frequency table, percentages, means and standard deviation. On the other hand, inferential analysis was carried out utilising the Pearson correlation and multiple regression data anaylisis. The result of the adjusted R square is 0.582, which demonstrates that 58.2 percent of purchase intention variation can be explained by the independent variables. Based on the statistical analyses, all variables namely Perceived quality and country of origin image have a positive relationship while perceived price has negative relationship with the buyers’ purchase intention. The researcher has drawn the following recommendations. The perceptions of price, quality, and country of origin have a beneficial impact on buyers' intentions to buy. According to this study result, marketing managers should assess how targeted consumers perceive quality, price, and the country of origin of the pharmaceuticals they are selling. They should also be extremely cautious about these perceptions. Key words: perceived quality, perceived price , country of origin image and purchase intensionItem Factors that affect supply chain management performance of selected green coffee bean exporters in Addis Ababa(Addis Ababa University, 2024-10) Ruth Ketsela; Matiwos Ensermu (PhD)This primary objective of this study was to investigate the factors affecting supply chain management of selected green coffee bean exporters in Addis Ababa. SCM performance is further expressed in terms of variables. The research has focused on the factors effect on SCM performances. Supply chain management is a systematic analysis that covers the coordination and synchronization of the flow of resources in the network of suppliers, production facilities, distribution centers and customers. In the study mixed research approach was applied. Both qualitative and quantitative data was used. Also descriptive and explanatory research design was adopted. Infrastructure, market and environmental uncertainties are the most important and statistically significant factors that influence SCM in the study area. Key words: Supply Chain Management, Market, Infrastructure Environmental Uncertainties, Coffee ExportersItem The Effect of Logistics Challenges On Organizational Performance: The Case Ethiopian Shipping and Logistics Service Enterprise(Addis Ababa University, 2024-10) Sirak Belachew; Kirubel Biruk (PhD)The primary goal of the research is to examine the effects logistics challenges issues have on Ethiopian shipping and logistics service companies' (ESLSE) organizational performance. The study attempts to identify barriers that prevent Ethiopian businesses from maximizing their performance through logistics sector, such as inadequate technology, a scarcity of experienced labour, and infrastructural issues. The study is conducted in Ethiopian shipping and logistics service enterprise. The study used explanatory and descriptive research designs. The research assessed quantitatively using structured five point Likert scale questionnaire the research used correlation and regression methods using SPSS version 16.the study reveals a positive correlation between the dependent variable (performance) and the independent factors (infrastructure, informational technology, skilled man power) even though positive correlation are seen the result of the regression analysis suggests that infrastructure is the only significant variable. And it‘s recommended that the organization takes action to upgrade their level of infrastructure to enhance the performance. Keywords: Performance, Infrastructures, Information Technology, Skilled Man PowerItem Assessing The Practice of Logistics Management Activities and Challenges in The Brewery Industry: The Case of Bgi Ethiopia(Addis Ababa University, 2024-02) Surafel Solomon; Kirubel Bruck (PhD)A purpose of this study is to assess Practices and Challenges of Logistics Management in BGI Ethiopia. The study tried to understand present logistics management activities substantial effect on overall company logistics management. To conduct this study descriptive analysis method was deployed and also quantitative and qualitative approaches were used. Additionally Data was gathered through questioners and interview from selected respondents. Where the questionnaires were distributed to all 31 staff working in logistics department. A purposive sampling method were deployed for the interview. Furthermore descriptive statistics such as frequency, mean and standard deviation. It is found that logistics management practices are either moderately effective or effective. In conclusion of 30 respondents, there are 2 activities that are managed moderately effective, these are Inventory management, and transport management. The two activities that are managed poorly are found to be warehouse management and information flow management from the additional 3 variables used supplier deliver and stock out management are managed moderately, and major customer response is found to be managed effectively. Finally the study mainly try to recommend departments within BGI to conjoin there effort, in addition recommend there should be high logistics and technological configuration. Keywords; logistics management activities, inventory management, transportation management, warehouse management, information management.Item The Impact of Packaging Arrangements on Consumer Satisfaction, Supply Chain Cost and Profitability” the Case of Heineken Breweries S.C. Ethiopia(Addis Ababa University, 2024-03) Zegeye Bahiru; Tariku Jebena(PhD)This thesis investigates the impact of a 100% returnable packaging system on consumersatisfaction, consumption behavior, supply chain costs, and profitability in Ethiopian breweries, specifically focusing on Heineken Breweries S.C. The qualitative analysisuses sales personnel data as a proxy to gauge consumer satisfaction, revealing that a fully returnable packaging system reduces home consumption due to convenience limitationsand lack of pricing incentives. Multivariate analysis based on data from 28 countries shows that home consumers are significantly affected by the 100% returnablearrangement, while the impact on out-of-home consumption remains statistically insignificant. Regression analysis further demonstrates that as the share of returnablepackaging decreases (replaced by one-way packaging), consumption levels rise. Predictive modeling suggests that shifting to a mixed packaging model—60% returnableand 40% one-way—could increase per capita beer consumption from 12-13 liters to approximately 22.1 liters. Financial analysis based on quantitative results and Heineken’ssupply chain data indicates that while the 100% returnable packaging arrangement benefits overall cost savings through package reusability, it negatively impactsoperational efficiency and revenue potential. The findings suggest that transitioning to a mixed packaging arrangement could improve customer satisfaction, boost homeconsumption, and increase profitability for Heineken Breweries S.C. Key Words: 100% returnable packaging, consumer satisfaction, home consumption, supply chain efficiency, profitabilityItem The Effect of E-Procurement Practices on The Supply Chain Performance of The Ethiopian Airlines Group(Addis Ababa University, 2024-10) Derbo Bimrew; Shiferaw Mitiku (PhD)Electronic procurement platform adoption enables the organization to improve its supply chain performance. However, the advantages of electronic procurement have varied depending on the implementation context. The title of the study was Effect of Electronic Procurement Practices on Supply Chain Performance of the Ethiopian Airlines Group. The study aimed to assess the association between E-procurement practices and Ethiopian Airlines Group's Supply Chain performance. In this study, the Supply Chain performance in terms of cost, quality, and delivery were the dependent variables and E-procurement practices consisting of E-sourcing, E-information, E-ordering, E-invoicing, and E-payment were the independent variables. The scope of the study was limited to Ethiopian Airlines Group Procurement and Supply Chain Management, Addis Ababa Ethiopia. The study utilized explanatory and descriptive research designs and a quantitative approach. Regarding sample size, 172 respondents were selected and approached from the total number of 301 populations. The primary source of data was used, the data were gathered through questionnaire surveys. The data was analyzed by using inferential statistics, SPSS version 25 software. Content validity was addressed by involving expert respondents, reviewing the literature, adopting previously used instruments, and pretesting the questionnaire before releasing it. Cronbach’s alpha statistics were conducted for the reliability test. The result revealed E- sourcing, E-information, E-ordering, E-invoicing, and E-payment are highly practiced by the Ethiopian Airlines Group's Supply Chain department. Furthermore, the hypothesis testing result showed that E-ordering and E-invoicing positively and significantly affect Ethiopian Airlines' supply chain performance. E-sourcing, E-information, and E-payment have less effect on the supply chain performance. The study recommends that Ethiopian Airlines focus on the fully effective and efficient automated E-ordering, and E-invoicing of e-procurement practices, as well as exhaustively work on the E-sourcing, E-information, and E-payment aspects to minimize the supply chain gaps and entirely enhance the supply chain performance in terms of cost, quality, and delivery. Besides, the study recommends further research assessing the effect of E-procurement practices on the SC performance in other case organizations by including other SC performance indicators and fixed research methods. Keywords: E-procurement, Supply Chain Management, and performance.Item The Effect of Freight Forwarding on International Trade Operation in The Case of Selected Companies(Addis Ababa University, 2024-08) Eyerusalem Berhanu; Busha Temesgen (PhD)The purpose of this study was to find the effect of freight forwarding on international trade operations in some selected companies. While past research has explored the individual effects of freight forwarding factors, a holistic understanding of their combined influence on international trade operations remains limited. This study aims to address this gap by investigating how these factors interact and contribute to the international trade operation. Research Design: A quantitative approach is employed. The study was collected through surveys of freight forwarding employees, measuring performance indicators and perceptions of the aforementioned factors. Sample: The study targets a representative sample of freight forwarding companies. The sample includes staff members with a total population of 193. Data Analysis: Statistical Package for Social Science (SPSS) software was used to analyze the data collected from the questionnaire in the form of descriptive statistics and inferential statistics like correlation and regression analysis. Quantitative data was analyzed using statistical methods to identify correlations and relationships between the variables. Conclusion: The study has comprehensively examined the multifaceted role of freight forwarding in facilitating global commerce, highlighting its critical functions in transportation, documentation, customs clearance, risk management, and supply chain optimization. Recommendation: companies can improve the efficiency and competitiveness of their freight forwarding operations by improving customs procedures, reducing paperwork, investing in technology to automate clearance processes, selecting experienced and reputable freight forwarders, working on the adoption of technology solutions, and keeping up-to-date with regulations. Key Words: Freight Forwarding, International Trade iv