Logistics and Supply Chain Management
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Item A Study on The Effect of Supply Chain Management Practices on Organizational Performance of Ethiopian Garment Manufactur-Ers: In the Case of Hawassa Industry Park(Addis Ababa University, 2025-10) Serkalem Atnafu; Tariku Jebena(PhD)All organizational factors combined with supply chain management practices should ultimately lead to improved organizational performance. Garment manufacturers should make proactive efforts as an es-sential or vital point of administrative consideration. This study tried to assess the effect of supply chain management practices on organizational performance. A structured questionnaire was used to collect the responses to conduct an explanatory research design on selected manufacturing firms in Hawassa, Ethi-opia. The target population for this study was 20,286, and self-administered questionnaires were distrib-uted to the sample size calculated 378 respondents. The study employed multiple linear regression to ex-amine the assumptions made in the hypothesis and specifically to assess the relationship between the var-iables and firms’ performance. The analysis of the study measured how the supply chain practice (sup-plier relationship management, customer relationship management, information sharing, supply chain leadership, postponement) plays a role in organizational performance. Results of This study found a sig-nificant relationship between (the quality of information sharing and supplier relationship & customer relationship management) on organizational performance manufacturing firms. Furthermore, supplier leadership and postponement have an insignificant role in organizational performance. However, results show that the quality of information sharing, and strategic supplier relationship and customer relation-ship have significant impact on organizational performance. According to the report, companies should view supply chain management practices from the perspective of Supplier relationship management, cus-tomer relationship management, Information Sharing and Supply Chain Leadership. According to the report, companies should view supply chain management practices from the perspective of Supplier rela-tionship management, customer relationship management, Information Sharing and Supply Chain Lead-ershipItem Influence of Supply Chain Factors on Operational Efficiency: A Case of Dega Bottled Water(Addis Ababa University, 2025-10) Tariku Mekonnen; Zellalem Tadesse (PhD)This research examines the relationship between SCM aspects and DEGA Bottled Water’s operational efficiency in Ethiopia. Using mixed research, the project uses responses from 126 employee surveys together with the views obtained from two in depth interviews with supplier representatives. The outlined evaluation focuses on these main areas of SCM: inventory Management, Production planning, logistics, Supplier relationship, and finance are all part of it. Overall, the data suggests that both financial efficiency and good relationships with suppliers play the biggest roles in achieving good operations. In fact, production planning shows a poor relationship with efficiency, meaning that planning is often not well aligned with operation implementation. The results from this study add to existing knowledge in SCM by looking at emerging water bottling market contexts, which have different supply chain features than developed countries. Suggestions for action include moving to digital SCM, using lean production, partnering more closely with suppliers, and making logistics operations more efficient. Based on these findingsItem The Effect of Social Media on Supply Chain Responsiveness: The Case of Safaricom Tele Communication Ethiopia Plc.(Addis Ababa University, 2025-10) Temesgen Abebe; Zellalem Tadesse (PhD)This study was aimed to investigate the effect of Social Media on Supply chain Responsiveness in the case of Safari com. In this study explanatory research design was employed to investigate the effect of social media on supply chain responsiveness. To arrange the data required for the study, a combination of research methodologies was also employed. Questionnaires and interviews were used to gather data. The data was gathered using both primary and secondary approaches, with the questioner serving as a source of data collection instrument. 246 employees of the company were selected, and 277 respondents included in the sample size. The descriptive results indicate substantial support for the use of social media to improve transparency, real-time communication, and decision-making. Correlation study reveals substantial positive connections between all independent variables and supply chain responsiveness, with information sharing having the largest correlation (r = 0.601). Regression results show that knowledge sharing is the most important predictor (β = 0.576, p < 0.01), followed by partner collaboration and communication (β = 0.160, p = 0.015). Customer involvement is marginally significant (β = 0.120, p = 0.058), whereas market intelligence collecting is not significant (p = 0.773). Technology adoption had a substantial negative effect (β = -0.133, p = 0.026), indicating integration issues. The model explains 40.2% of the variance in supply chain responsiveness (R² = 0.402), demonstrating the importance of social media. To improve supply chain responsiveness, Safaricom Ethiopia should invest in robust information-sharing platforms, powerful customer feedback analytics, and collaborative technologies with partners, as well as ensure judicious technology adoption accompanied by extensive training. Future study should look into the long-term effects of technology deployment, optimize social media-driven client engagement, and increase market intelligence data quality to aid decision-making in emerging areas.Item Assessment of Supply Chain Disruption Risk Management Practices Among Pharmaceutical Manufacturers in Ethiopia(Addis Ababa University, 2025-10) Temesgen Memiru; Tariku Jebena (PhD)The COVID-19 pandemic and persistent global shocks have highlighted the fragility of pharmaceutical supply chains, particularly in low- and middle-income countries (LMICs) such as Ethiopia. This thesis assesses the supply chain disruption risk management (SCDRM) practices among pharmaceutical manufacturers in Ethiopia. Using a descriptive survey complemented by qualitative key informant interviews, the study provides a mixed-methods analysis that enriches both breadth and depth of insight. Quantitative data were obtained from 89 respondents across pharmaceutical firms (80.9% response rate), while qualitative interviews with 6 senior executives yielded context-specific understanding and validated the survey findings. The study further incorporates another layer assessment; evaluating the perceived effectiveness of risk mitigation strategies. Findings reveal that forex shortages, regulatory constraints, and logistics disruptions are the most frequently cited and severe risks. However, firms’ mitigation approaches remain largely fragmented and reactive. While practices are emerging, widespread implementation is hampered by financial, institutional, and technological limitations. Perceptions of strategy effectiveness vary widely, with gaps in strategies adoption. The study concludes that enhancing pharmaceutical supply resilience in Ethiopia’s manufacturing sector requires integrated policy support, and organizational capacity-building. This research contributes to the scarce empirical literature on SCDRM in LMICs and offers practical insights for industry leaders, regulators, and development partners committed to strengthening pharmaceutical manufacturing supply chains.Item Evaluating Business Models of MACCFA Freight Logistics: A Case study Analysis on Value Creation(Addis Ababa University, 2025-09) Tsion Getachew; Matiwos Ensermu (PhD)This study aimed to evaluate the business model of MACCFA Freight Logistics using the Business Model Canvas (BMC) framework. Accordingly, data were collected from 50 employees of MACCFA Freight Logistics using a structured questionnaire based on a 5-point Liker scale which is based on their agreement level on each statement. The study followed a mixed approach, with which the collected data were analyzed using descriptive statistics such as frequency tables, means and standard deviations in order to evaluate the respondents’ perceptions on each component of the business model. The major finding of this study revealed that key resources have a significant relationship with value creation. These core competencies are the capabilities that represent the spirit of MACCFA, that competitors cannot easily imitate to create a competitive advantage, that create customer value, and that can be disseminated (Hamel & Prahalad, 1996). MACCFA seems to understand this core concept; it has been working for the past four years to strengthen and broaden its resource base by partnering with prominent global companies such as CMA CGM and CEVA Logistics PLC. Finally, the company understands the significance of strengthening its key resources both tangible (such as LCL facilities, air-conditioned and cold-chain warehouse facilities, specialized side-loader trucks equipped with GPS) as well as intangible resources which the company has built over the past three decades and those which resulted from its partnerships (such as the company’s brand, knowledge and experience, corporate image and corporate identity). As well, MACCFA’s resources and capabilities, such as its sales force and marketing capabilities, best known as customer experience, form the basis of its value-creation capabilities and competitive advantage (J. B. Barney & Hesterly, 2015; Wernerfelt, 1984Item The Effect of Supply Chain Integration Practices on Supply Chain Performance: The Case of Unilever Manufacturing Plc Ethiopia(Addis Ababa University, 2025) Woinshet Getahun; Zelalem Bayisa (PhD)Supply chain integration (SCI) practices are widely recognized as a strategic approach to improving organizational performance. This study investigates the impact of six key SCI dimensions internal, external, supplier, customer, information, and measurement integration on the supply chain performance of Unilever Manufacturing PLC in Ethiopia. The research was prompted by persistent challenges within the company’s supply chain, including a lack of trust and coordination among stakeholders, extended lead times, limited visibility of real-time information, high inventory levels, and operational inefficiencies. An explanatory research design was adopted to explore these relationships. Data was collected through a structured questionnaire distributed to 141 employees across various supply chain functions, including Planning, Logistics, Procurement, Manufacturing, Warehousing, Customer Service, and Distribution. A total of 120 valid responses were received, yielding a response rate of 85.11%. Responses were measured using a five-point Likert scale. The study employed Pearson correlation analysis to assess the relationships between the SCI dimensions and supply chain performance, followed by multiple linear regression to determine the extent of their impact. The results revealed that the six SCI dimensions collectively explained approximately 59.7% of the variance in supply chain performance. Among these, external, supplier, customer, and measurement integration showed statistically significant positive effects (p < 0.05), while internal and information integration did not demonstrate a meaningful impact (p > 0.05). These findings suggest that Unilever’s supply chain performance is strongly influenced by its external partnerships, supplier and customer relationships, and the effectiveness of its performance measurement systems. Conversely, the limited impact of internal and information integration highlights areas for improvement. The study concludes by recommending that the company enhances its internal coordination and information-sharing mechanisms to further optimize supply chain performance.Item Humanitarian Logistics Preparedness and Response Practice and its Challenge in IRC Ethiopia’s Relief Operations(Addis Ababa University, 2025-09) Yared Mekebeb; Shiferaw Mitiku (PhD)In light of Ethiopia’s escalating humanitarian crises and the pressing need for effective logistics operations, this study critically investigates the preparedness and response practices and its challenges in International Rescue Committee Ethiopia’s relief operations. Addressing a notable gap in scholarly research on NGO’s logistics within the country, the study adopts a descriptive mixed-methods design, utilizing data collected through structured questionnaires from 28 respondents, sampled from a population of 32 using Yamane’s (1967) formula. Stratified and simple random sampling techniques were employed to ensure representativeness, and data were analyzed through descriptive statistics and thematic analysis. The findings reveal a strong institutional consensus on IRC Ethiopia’s logistical readiness, effective coordination, and integration of digital tools, reflecting high staff confidence. However, operational complexities and localized challenges persist, emphasizing the need for context-specific, adaptive strategies. The study concludes that while IRC Ethiopia exhibits robust humanitarian logistics capacity, sustained excellence will require continuous improvement through enhanced digital infrastructure, field-level audits, and innovative approaches such as AI integration and risk-based planning. This research contributes valuable insights to the humanitarian logistics field and highlights the importance of agility, inclusivity, and cross-sectoral collaboration in delivering timely and equitable aid in Ethiopia’s volatile and high-need environments.Item Electronic Procurement Practices and Its Critical Success Factors: Ethiopian Agricultural Transformation Institute(Addis Ababa University, 2025-02) Yodit Getachew; Shiferaw Mitiku (PhD)Electronic procurement (e-procurement) has fundamentally transformed traditional procurement practices by significantly enhancing operational efficiency, reducing transaction costs, and fostering greater transparency and accountability. With this regard, this paper critically examined the e-procurement practices at Ethiopian Agricultural Transformation Institute (EATI), by assessing the e-procurement management practice of EATI, to determining the major critical success factors for E-procurement EATI, and to assessing the relationship between them. For this purpose, the study utilized a mixed-method approach consisting of both quantitative and qualitative approaches, while utilizing an explanatory and descriptive research design. In addition, both primary and secondary data were collected, where 155 questionnaires were distributed to the participants of the study, selected through simple random sampling and 149 were returned. Furthermore, interviews were conducted with 6 directors of the organization. The quantitative data was analyzed and presented using descriptive statistics, with means and standard deviations, and using inferential statistics, specifically multiple linear regression analysis. With this regard, the results of the study showed that the five variables representing E-procurement critical success factors, namely, top management support, staff training, system integration, high information quality, performance measurement, all had a positive and significant effect on E-procurement practices. Based on these results, the study recommended an active role by top management in leading the e-procurement practices, investments in technology infrastructure and system integration, and provision of continuous training and on-the-job follow-up, among other recommendations.Item The Influence of Digital Technology in Improving Supply Chain Efficiency: In the Case of Ethiopian Airlines(Addis Ababa University, 2025-09) Yodit Teklemariam; Zellalem Tadesse (PhD)The object of this study is to examine the influence of digital technology in improving supply chain efficiency in Ethiopian Airlines procurement and supply chain division. Four dimensions of digital components such as integration, visibility, automation, and communication were examined with respect to major supply chain performance indicators like cost reduction, operational efficiency, cycle time reduction and customer satisfaction. An explanatory research design with mixed research approach is used, utilizing survey questioner to collect the quantitative data and semi structured interviews for the qualitative data, to have a comprehensive analysis of the subject under study. Out of the distributed 199 survey questioners, 188 were responded, which is 94.47% response rate and acceptable to conduct the study. The descriptive statistics indicate that there is a strong agreement regarding the effectiveness of digital tools in improving supply chain efficiency. Furthermore, the inferential statistics, both the correlation and regression analysis prove there is a statistically significant and positive relationship between all the four digital dimensions and supply chain efficiency, with automation and visibility identified as the most influential variables. The study concluded that implementing digital technology strategically can significantly improve supply chain outcomes and improve overall supply chain efficiency.Item The Effect of Strategic Sourcing on : The Operational Performance of Komari Beverage Plc(Addis Ababa University, 2025-10) Yoftahe Habtuye; Kirubel Bruck (PhD)The objective of this study was to analyze the effect of strategic sourcing practices on operational performance at Komari Beverage PLC. The research measured the strategic sourcing dimensions (supplier selection practices, buyer and supplier relationship and contract management) and operational performance. E xplanatory research design was employed, and due to the small population size (N=83), a census approach was adopted from purposive selected departments. Data was collected via structured open ended questionnaires by t he five point Likert scale , and ac hieving a 91.57% response rate (76 responses). Descriptive (mean, SD) and inferential stati stics (correlation, regression) used to address the study’s objective. The study demonstrated statistically significant positive relationships between strategic sourcing dimensions and operational performance. Finally, the study revealed that the buyer and supplier relationship had the strongest impact and suggests that stronger supplier relationships sub stantially boost performance outcomes. Overall, the findings suggest that optimizing strategic sourcing practices can enhance the operational efficiency at Komari Beverage PLC.Item Effects of Reverse Logistics Practice on Operational Performance; In Case of Habesha Breweries S.C.(Addis Ababa University, 2025-10) Zewudu Solomon; Zelalem Tadese (PhD)The primary goal of this study is to assess the effect of reverse logistics practice on operational performance at Habesha Brewery Factory. Reverse logistics, encompassing remanufacturing, reusing, recycling, and repackaging, has emerged as a vital strategy for enhancing supply chain efficiency, reducing environmental impacts, and achieving cost advantages. However, the adoption of these practices in Ethiopia remains limited due to perceived challenges such as high costs, lack of awareness, and inadequate infrastructure. The research employed a quantitative approach with descriptive and explanatory designs, leveraging stratified sampling to collect data from seven departments within the factory. Findings from different scholars indicate that while remanufacturing and recycling practices significantly improve operational performance by optimizing costs and conserving resources, challenges such as bottle and keg collection inefficiencies persist. This study contributes to filling the knowledge gap on reverse logistics within Ethiopian manufacturing contexts, offering actionable insights for policy makers and organizations aiming to enhance operational flexibility, delivery performance, and environmental sustainability. It also serves as a valuable resource for academicians and researchers exploring the integration of reverse logistics in developing economies.Item The Effect of Warehouse operations on organizational Operations Performance: In the case of Exhibition Center and Market Development Enterprise(Addis Ababa University, 2024-09) Abraham Tesfaye; Kirubel Biruck (PhD)The purpose of this study was to determine how warehouse operations impact ECMDE's organizational operations performance. Examining how warehouse operations affect the ECMDE's operational performance was the study's main objective. A quantitative approach method was used by the researcher. An explanatory and descriptive research design was used by the researcher to achieve the study's goal. As a result, a purposive sampling was employed to create the population for the study under discussion because the target population was tiny. The information was gathered using a questionnaire, and regression modeling and descriptive statistics were used for analysis. A total of 85 permanent employees received the questionnaire; 84 of them responded, or 98.82% of the sample. Receiving, order picking, storage, and shipping activities in particular, as indicated by the correlations analysis's findings, had a positive and strong effect on the organizational operational performance conversely; put away had a positive but little effect on ECMDE's organizational operations performance. The results of a regression analysis showed that while putaway and order picking activity had insignificant impact on the organisational operations performance, receiving, storage, and shipping were independent variables that had a positive and significant influence on ECMDE's warehouse operations.These dimensions contribute significantly 59.5% to organizational operations performance.The enterprise can improve organizational performance, reduce needless order picking and shipping processes, build a modern warehouse at the exact location required for each warehouse operation, raise employee morale, increase property security, facilitate maintenance and control, and reduce material disposition and frequency in the institution's warehouse by implementing an automated warehouse management system. Meet the storage and shelf requirements. It is required of property officers to obtain training pertinent to their work. Key Words: Warehouse, Warehouse Operations, Organizational Operations PerformanceItem Assessment of Outsourcing Practices on Service Quality: The Case of Commercial Bank of Ethiopia Headquarters(Addis Ababa University, 2024-10) Anteneh Kinde; Zelalem Bayisa (PhD)The study aims to assess the practice of outsourcing on service quality, focusing services at the Commercial Bank of Ethiopia (CBE) headquarters. Data were collected from 253 CBE headquarters employees and 57 Commercial Nominees workers. Descriptive statistics were used to analyze the questionnaire data. Results indicated that service providers were rated higher than in-house services, with an average mean score of 3.156 after outsourcing compared to 3.153 before outsourcing. Responsiveness improved, showing a mean score of 2.98 post-outsourcing versus 2.75 pre-outsourcing. Tangible aspects of service quality had a mean score of 3.10 after outsourcing, slightly lower than the 3.23 before outsourcing. Assurance saw a decline, with a grand mean of 3.715 post-outsourcing compared to 3.53 pre-outsourcing. Empathy ratings decreased from 3.25 before outsourcing to 2.97 after outsourcing. The paired sample test revealed a significant improvement in service quality post-outsourcing, with a t-value of 12.260 and a p-value of .000, rejecting the null hypothesis of no significant difference. In conclusion, service quality improved post-outsourcing. Recommendations include expanding outsourcing to all branches, improving logistics management, ensuring material standards, and enhancing communication with service providers. Future research should examine the practice and other outsourced services across various sectors to build on these findings. Keywords: Reliability, responsiveness, tangibles, assurance, empathy, Commercial Nominees, Commercial Bank of EthiopiaItem Factors Affecting Distribution Performance on Pharmaceutical Products: In Case of Ethiopia Pharmaceutical Supply Service (Headquarter)(Addis Ababa University, 2024-01) Bereket Dansa; Busha Temesgen (PhD)The general objective of this study was to identify the factors affecting distribution performance in the case of the Ethiopian Pharmaceuticals Supply Service (Headquarter). This study used an explanatory design and a quantitative research approach. Because of the limited population size, the study conducted a sample survey to collect data using a census sample method. With 92 valid responses out of 100 questionnaires, the survey had a 92% response rate. Descriptive statistics and inferential analysis, including Pearson’s correlation and multiple linear regression, were used to examine the relationships between the variables. Upon computing Pearson’s correlation coefficient, Pearson’s correlation results showed significant and positive correlations between distribution performance and inventory management (r = 0.689, p < 0.01), warehouse management (r = 0.577, p < 0.01), and transportation management (r = 0.612, p < 0.01). Multiple linear regression analysis indicated that the model had a strong overall fit, with an R² of 0.582, suggesting that 58.2% of the variability in distribution performance was explained by the predictor variables. Inventory management had the strongest effect (β = 0.433, p < 0.001), followed by transportation management (β = 0.294, p = 0.001), and warehouse management (β = 0.181, p = 0.043). These findings confirm that inventory management, transportation management, and warehouse management practices significantly and positively affect distribution performance at EPSS, headquarter. Based on the study findings, the investigator concludes that the strongest and positive association exists between distribution performance and inventory management practices, followed by transportation management and warehouse management practices, respectively. The study found that focusing on inventory management, transportation management, and warehouse management practices was essential for improving distribution performance at EPSS. It was recommended that EPSS enhance inventory management (use advanced forecasting tools and implement real-time inventory tracking systems), optimize warehouse operations (provide staff training, optimize warehouse layouts, and invest in better equipment), revise transportation practices (upgrade vehicles, improve maintenance, and provide training), and streamline overall distribution processes while strengthening coordination among teams. Key Words: Inventory management practices, Warehouse management practices, Transportation management practices, Distribution performance, Ethiopian pharmaceutical supply service.Item The Effect of Warehouse operations on organizational Operations Performance: In the case of Exhibition Center and Market Development Enterprise.(Addis Ababa University, 2024-06) Abraham Tesfaye; Kirubel Biruck (PhD)The purpose of this study was to determine how warehouse operations impact ECMDE's organizational operations performance. Examining how warehouse operations affect the ECMDE's operational performance was the study's main objective. A quantitative approach method was used by the researcher. An explanatory and descriptive research design was used by the researcher to achieve the study's goal. As a result, a purposive sampling was employed to create the population for the study under discussion because the target population was tiny. The information was gathered using a questionnaire, and regression modeling and descriptive statistics were used for analysis. A total of 85 permanent employees received the questionnaire; 84 of them responded, or 98.82% of the sample. Receiving, order picking, storage, and shipping activities in particular, as indicated by the correlations analysis's findings, had a positive and strong effect on the organizational operational performance conversely; put away had a positive but little effect on ECMDE's organizational operations performance. The results of a regression analysis showed that while putaway and order picking activity had insignificant impact on the organisational operations performance, receiving, storage, and shipping were independent variables that had a positive and significant influence on ECMDE's warehouse operations.These dimensions contribute significantly 59.5% to organizational operations performance.The enterprise can improve organizational performance, reduce needless order picking and shipping processes, build a modern warehouse at the exact location required for each warehouse operation, raise employee morale, increase property security, facilitate maintenance and control, and reduce material disposition and frequency in the institution's warehouse by implementing an automated warehouse management system. Meet the storage and shelf requirements. It is required of property officers to obtain training pertinent to their work. Key Words: Warehouse, Warehouse Operations, Organizational Operations PerformanceItem Assessment of Outsourcing Practices and Effects on Service Quality: The Case of Commercial Bank of Ethiopia Headquarters(Addis Ababa University, 2024-07) Anteneh Kinde; Zelalem Bayisa (PhD)The study aims to assess the practice of outsourcing on service quality, focusing services at the Commercial Bank of Ethiopia (CBE) headquarters. Data were collected from 253 CBE headquarters employees and 57 Commercial Nominees workers. Descriptive statistics were used to analyze the questionnaire data. Results indicated that service providers were rated higher than in-house services, with an average mean score of 3.156 after outsourcing compared to 3.153 before outsourcing. Responsiveness improved, showing a mean score of 2.98 post-outsourcing versus 2.75 pre-outsourcing. Tangible aspects of service quality had a mean score of 3.10 after outsourcing, slightly lower than the 3.23 before outsourcing. Assurance saw a decline, with a grand mean of 3.715 post-outsourcing compared to 3.53 pre-outsourcing. Empathy ratings decreased from 3.25 before outsourcing to 2.97 after outsourcing. The paired sample test revealed a significant improvement in service quality post-outsourcing, with a t-value of 12.260 and a p-value of .000, rejecting the null hypothesis of no significant difference. In conclusion, service quality improved post-outsourcing. Recommendations include expanding outsourcing to all branches, improving logistics management, ensuring material standards, and enhancing communication with service providers. Future research should examine the practice and other outsourced services across various sectors to build on these findings. Keywords: Reliability, responsiveness, tangibles, assurance, empathy, Commercial Nominees, Commercial Bank of EthiopiaItem Factors Affecting Distribution Performance on Pharmaceutical Products: In Case of Ethiopia Pharmaceutical Supply Service (Headquarter)(Addis Ababa University, 2024-08) Bereket Dansa; Busha Temesegen(PhD)The general objective of this study was to identify the factors affecting distribution performance in the case of the Ethiopian Pharmaceuticals Supply Service (Headquarter). This study used an explanatory design and a quantitative research approach. Because of the limited population size, the study conducted a sample survey to collect data using a census sample method. With 92 valid responses out of 100 questionnaires, the survey had a 92% response rate. Descriptive statistics and inferential analysis, including Pearson’s correlation and multiple linear regression, were used to examine the relationships between the variables. Upon computing Pearson’s correlation coefficient, Pearson’s correlation results showed significant and positive correlations between distribution performance and inventory management (r = 0.689, p < 0.01), warehouse management (r = 0.577, p < 0.01), and transportation management (r = 0.612, p < 0.01). Multiple linear regression analysis indicated that the model had a strong overall fit, with an R² of 0.582, suggesting that 58.2% of the variability in distribution performance was explained by the predictor variables. Inventory management had the strongest effect (β = 0.433, p < 0.001), followed by transportation management (β = 0.294, p = 0.001), and warehouse management (β = 0.181, p = 0.043). These findings confirm that inventory management, transportation management, and warehouse management practices significantly and positively affect distribution performance at EPSS, headquarter. Based on the study findings, the investigator concludes that the strongest and positive association exists between distribution performance and inventory management practices, followed by transportation management and warehouse management practices, respectively. The study found that focusing on inventory management, transportation management, and warehouse management practices was essential for improving distribution performance at EPSS. It was recommended that EPSS enhance inventory management (use advanced forecasting tools and implement real-time inventory tracking systems), optimize warehouse operations (provide staff training, optimize warehouse layouts, and invest in better equipment), revise transportation practices (upgrade vehicles, improve maintenance, and provide training), and streamline overall distribution processes while strengthening coordination among teams. Key Words: Inventory management practices, Warehouse management practices, Transportation management practices, Distribution performance, Ethiopian pharmaceutical supply service.Item The Role of Supply Chain Integration on The Organizational Performance of The International Rescue Committee Ethiopia(Addis Ababa University, 2024-09) Capital Berhanu; Shiferaw Mitiku (PhD)Supply Chain integration is considered one of the ways through which humanitarian organizations can be more competitive to achieve their goals and thus better perform. The purpose of this study was to examine the role of supply chain integration on the performance of the international rescue committee in Ethiopia. Specifically, the study examines the variables of Supplier integration, Information integration, Resource sharing and coordination, and Internal process integration that affect the performance of the international rescue committee in Ethiopia. The study used the descriptive and explanatory design of research with both quantitative and qualitative research approaches. The study employed a stratified simple random sampling technique to select the respondents. The sample size of the study is 148 respondents who are user officer-level employees related to supply chain lines in selected branches of the international rescue committee in Ethiopia. Questionnaires as data collection instruments were used accordingly. The collected data were analyzed using both descriptive and inferential statistics using the statistical package for social science (SPSS) 21 to identify the significant effect of the independent variable on the dependent variable. Quantitative data were analyzed using both descriptive and inferential statistical techniques. Descriptive statistics included means, standard deviation, frequencies, and percentages while inferential statistics used correlation and regression analysis. Multiple regression models were developed and were used to guide the study. The findings of the study revealed that there is a positive and statistically significant relationship between SCI and organizational performance. All four independent variables were statistically significant with a p-value of less than 0.05. It is recommended that the international rescue committee in Ethiopia should embrace all dimensions of supply chain integration practices to enhance their organization's overall performance. Key Words: Performances of International rescue committee, Humanitarian Supply Chain Integrations, Information Integrations, Resource sharing and Coordination, Internal Process IntegrationsItem The Effect of Logistics Activities on Disaster Responsiveness: The Case of Oxfam in Ethiopia(Addis Ababa University, 2024-09) Dagne Legesse; Busha Temesegen(PhD)This study aimed to analyze the effect of logistics activities on disaster responsiveness in Oxfam in Ethiopia. To analyze the effect, the study applied descriptive and explanatory research designs with quantitative and qualitative research approaches. Questionnaire and interview were the primary data gathering tools and 157 questionnaires were filled by Oxfam in Ethiopia employees using census. The collected data were analysed using descriptive statistics, such as mean and standard deviation, and inferential statistics, including correlation and regression analysis with the help of SPSS (version, 21). The research finding revealed that, logistics activities of Oxfam in Ethiopia including transportation, warehouse and inventory management moderately impacted on disaster responsiveness. The descriptive finding indicated that, logistics activities of Oxfam in Ethiopia were quite good and positively contributed for the intervention of disaster responsiveness. Also, the correlation and regression finding revealed that, there was a positive and moderate association between logistics activities and disaster responsiveness. Particularly, inventory was statistically positive and strong effects on disaster responsiveness with the highest Beta value of 0.348 while transportation and warehousing had statistically moderate significant effects on disaster responsiveness with beta value (B=0.324 and 0.241) respectively. However, being disaster logistics is a lifeline in humanitarian operations; access issues (to transport materials), urgency, limited resources (vehicles concentrated in non-operational area) and lack of sufficient facilities (warehouse) has somehow limited Oxfam in Ethiopia disaster response capability. As a result, Oxfam Ethiopia used the comparative advantage above properly and improves the positive impacts of inventory, transportation and warehousing to facilitate disaster responsiveness and reduced the above challenges to maximize the speed, resource allocation and effectiveness of disaster responsiveness. Key words: inventory, transportation and warehousing and disaster responsivenessItem The Roles of Total Quality Management Practices on Operational Performance: In the Case of Three Selected Logistics Service Organizations in Addis Ababa, Ethiopia(Addis Ababa University, 2024-09) Meron Solomon; Tariku Jebena( PhD)This research focuses on the role of six Total Quality Management (TQM) practices on the operational performance of the three selected logistic service organizations in Ethiopia. Among the variables of interest are top management’s role, customer focus, employee involvement, continuous improvement, supplier relations, and performance measurement which are tested using the Pearson correlation coefficient and regression analysis to determine their impact on operational performance. The study established that there is a direct relationship between these variables and the extent of operational performance with top management involvement being the most strongly correlated variable (r = 0. 671, p < 0. 01). Another insight is that customer focus shares a positive relationship with employee involvement, underlining the significance of such aspects as customer understanding and employees’ participation. This research highlights aspects of operational performance stressing the top management team, employee involvement, and continuous improvement while highlighting that ongoing improvement significantly improves results (Pearson correlation = 0. 485, p < 0. 01). Although supplier relationship management and performance evaluation also correlate with operational performance, their direct impacts are less pronounced in the regression analysis, suggesting their benefits might be indirect or moderated by other factors. Thus, based on the findings of this study to achieve operational performance, organizations should prioritize strategies that empower top management roles, employee involvement, and continuous improvement, as customer focus, supplier relationships, performance evaluation, and monitoring all have moderating effects. . Keywords, Total Quality Management (TQM), operational performance, logistic service organizations,