Evaluation of Medical Laboratory Performance by Using Quality Indicators, Customer Satisfaction and KAP of Laboratory Professionals at Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia.
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Date
2023-02-12
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Addis Ababa University
Abstract
Establishing and maintaining a standardized process in medical laboratories is
the most important approach in providing quality results. However, there is very limited
research-based information on the level of standardized laboratory performance in developing
countries. Thus, the objective of this study is to evaluate medical laboratory performance by
using Quality indicators, with customer satisfaction, and its associated factors in Tikur Anbessa
specialized hospital, Addis Ababa,
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Keywords
quality indicator, performance evaluation, associated factors, Ethiopia, Tikur Anbessa.