Evaluation of Medical Laboratory Performance by Using Quality Indicators, Customer Satisfaction and KAP of Laboratory Professionals at Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia.

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dc.contributor.advisorAbay Sisay (
dc.contributor.authorMekdelawit Birhanu
dc.date.accessioned2025-08-12T17:13:23Z
dc.date.available2025-08-12T17:13:23Z
dc.date.issued2023-02-12
dc.description.abstractEstablishing and maintaining a standardized process in medical laboratories is the most important approach in providing quality results. However, there is very limited research-based information on the level of standardized laboratory performance in developing countries. Thus, the objective of this study is to evaluate medical laboratory performance by using Quality indicators, with customer satisfaction, and its associated factors in Tikur Anbessa specialized hospital, Addis Ababa,
dc.identifier.urihttps://etd.aau.edu.et/handle/123456789/6371
dc.language.isoen_US
dc.publisherAddis Ababa University
dc.subjectquality indicator
dc.subjectperformance evaluation
dc.subjectassociated factors
dc.subjectEthiopia
dc.subjectTikur Anbessa.
dc.titleEvaluation of Medical Laboratory Performance by Using Quality Indicators, Customer Satisfaction and KAP of Laboratory Professionals at Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia.
dc.typeThesis

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