The Relationship between Work Environment, Motivation and Job Performance: The Case of Frontline Employees in Selected Banks in Addis Ababa, Ethiopia
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Date
2025-06
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Addis Ababa, Ethiopia
Abstract
This study investigates the relationship between work environment, employee motivation, and job
performance among frontline employees in selected banks in Addis Ababa, Ethiopia. The
research addresses a growing need to understand how psychosocial work conditions and
motivations affect employee performance in their job in the banking sector. A convergent parallel
mixed-methods design was employed, beginning with a quantitative phase involving 360
employees who completed validated scales measuring Work Environment, Motivation, and Job
Performance. This was Complemented by qualitative interviews with 15 participants to provide a
comprehensive understanding of the relationship among the study variables. Quantitative results
showed significant positive correlations among all three variables, with multiple regression
indicating that both work environment and motivation independently and jointly predicted job
performance.
Thematic analysis of interviews revealed that supportive leadership, recognition, and collegial
relationships significantly influence employee motivation and performance. Additionally,
demographic variables such as sex, age, and work experience were found to moderate these
relationships jointly. These findings highlight the importance of contextual and relational factors
in shaping employee outcomes in Ethiopia’s banking sector.
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Keywords
Work Environment, Motivation, job performance