The Relationship between Work Environment, Motivation and Job Performance: The Case of Frontline Employees in Selected Banks in Addis Ababa, Ethiopia
| dc.contributor.advisor | Mitiku Hambisa (PhD) | |
| dc.contributor.author | Blen Getachew | |
| dc.date.accessioned | 2025-08-04T11:46:58Z | |
| dc.date.available | 2025-08-04T11:46:58Z | |
| dc.date.issued | 2025-06 | |
| dc.description.abstract | This study investigates the relationship between work environment, employee motivation, and job performance among frontline employees in selected banks in Addis Ababa, Ethiopia. The research addresses a growing need to understand how psychosocial work conditions and motivations affect employee performance in their job in the banking sector. A convergent parallel mixed-methods design was employed, beginning with a quantitative phase involving 360 employees who completed validated scales measuring Work Environment, Motivation, and Job Performance. This was Complemented by qualitative interviews with 15 participants to provide a comprehensive understanding of the relationship among the study variables. Quantitative results showed significant positive correlations among all three variables, with multiple regression indicating that both work environment and motivation independently and jointly predicted job performance. Thematic analysis of interviews revealed that supportive leadership, recognition, and collegial relationships significantly influence employee motivation and performance. Additionally, demographic variables such as sex, age, and work experience were found to moderate these relationships jointly. These findings highlight the importance of contextual and relational factors in shaping employee outcomes in Ethiopia’s banking sector. | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/6030 | |
| dc.language.iso | en_US | |
| dc.publisher | Addis Ababa, Ethiopia | |
| dc.subject | Work Environment | |
| dc.subject | Motivation | |
| dc.subject | job performance | |
| dc.title | The Relationship between Work Environment, Motivation and Job Performance: The Case of Frontline Employees in Selected Banks in Addis Ababa, Ethiopia | |
| dc.type | Thesis |