Executive Master of Business Administration

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http://etd.aau.edu.et/handle/12345678/177

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Browsing Executive Master of Business Administration by Subject "Adoption"

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    Challenge and prospects of mobile and agent banking adoption in Ethiopia banking industry
    (Addis Ababa University, 2018-11) Yikeber, Zigale; Abebaw, Kassie (PhD)
    This research project was aimed to describe the challenge and prospects of mobile and agent banking adoption in Ethiopian banking industry. In order to achieve the objective of this study and answer the research questions the researcher adopted mixed research approach. This descriptive study was conducted based on the data gathered from purposively selected e-banking staffs of the six banks commencing mobile and agent banking; Commercial bank of Ethiopia Dashen Bank, United Bank, Lion International Bank, Wegagen bank and Cooperative Bank of Oromia. The data collected was analyzed using descriptive statistics. The study revealed that environmental (lack of adequate ICT infrastructure, poor quality of internet and mobile network, inconsistent power & network supply in rural areas of the country), organizational (lack of support & commitment of top level management, lack of availability of well trained manpower to build agent network, lack of skill of IT personnel, lack of technical an d managerial skill of staffs), and technological (lack of confidence with the security aspect, customer’s fear of risk of new technology innovation, and lack of availability of physical security) are challenges of adopting mobile and agent banking. The study also revealed that, the major prospects of adopting mobile and agent banking classified under perceived ease and perceived usefulness are simplicity to perform banking tasks, easiness to understand and use, friendliness with the existing service offering, improving customer service being a solution for banks closing their doors early, motivates fast small cash movers to put their extra money into the banking system, creating wider market coverage for the bank, increases the productivity of banks, enhance customer service, and accessibility of service without limit of time and place. The study recommended banks to consider technology based competition, regulatory body to issue suitable legal frameworks to ease the adoption of mobile and agent banking syste m while the government should support banking sector by investing on ICT infrastructure development and financial education program.
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    Factors affecting Adoption of E-Government: The case of Ethiopian Revenue and Customs Authority Large Taxpayers Office
    (Addis Ababa University, 2018-05) Abraham, Adefris; Mesfin, Fikre (PhD)
    Many governments worldwide have been investing heavily in e-Government project as a strategy to provide the best governmental services to citizens, businesses and employees. However, many governments and academic researchers recognized theproblem of low-level of users’ adoption toward e-Government services. Ethiopian Revenue and Customs Authority (ERCA) is one of Ethiopian government offices that suffer from the lack of users’ adoption of its e-Government services. Therefore, this study is dedicated to identify the factors that affect large taxpayers’ adoption of ERCA’s e-government services using a modified Unified Theory of Acceptance and Use of Technology (UTAUT) model. The research adopted a multi-method approach [combining qualitative (interviews) and quantitative (survey) methods] to explore the efforts done so far by ERCA to implement and diffuse its e-government system and to identify factors that affect actual adoption and use of the egovernment system. For primary data collection, an interview is done with three ERCA personnel and 145 survey questionnaires were also distributedto 19 large taxpayer organizations and 104 complete responses were received. The findings of this research revealed that performance expectancy, effort expectancy, awareness and website quality are significant determinants ofintention to use e-government. In contrast, social influence didn’t show significant impact in determining users’ intention to use e-government system. In addition, facilitating conditions and intention to use e-government are found to be significant determinants of actual adoption and useof e-government system. Moreover, the results of this research revealed that there is a significant difference between the gender of the adopters and non-adopters. However the findings didn’t show significant difference between the different age groups of the adopters and non-adopters.