Browsing by Author "Abebe, Ayele (PhD)"

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    An Assessment of Corporate Social Responsibility Practice in Addis Modjo Edible Oil Company
    (Addis Ababa University, 2016-06) Amanuel, Mahlet; Abebe, Ayele (PhD)
    The main objective of the study is to assess the corporate social responsibility practice of addis modjo edible oil company and suggest possible solutions that contribute to the betterment of the company’s corporate social responsibility practice. To achieve this objective, the primary data was collected by questionnaire survey, interview and Secondary data was collected from the company’s documentation. The collected data were analyzed by descriptive statistics method (mean and standard deviation). The population of the study was defined as the company’s customers, the company’s logistics and supply chain department employees; the company’s logistics supply chain manager. From this population a total 0f 200 customers, 10 employees and were considered in the questionnaire and 1 manager for the interview. The findings reveal that the corporate social responsibility practice of addis modjo is weak. The results indicate that if the company increase its corporate social responsibility practices it will increase its sustainability in the business. Key words: corporate social responsibility, edible oil
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    An Assessment of Corporate Social Responsibility Practice in Addis Modjo Edible Oil Company
    (Addis Ababa University, 2016-06) Amanuel, Mahlet; Abebe, Ayele (PhD)
    The main objective of the study is to assess the corporate social responsibility practice of addis modjo edible oil company and suggest possible solutions that contribute to the betterment of the company’s corporate social responsibility practice. To achieve this objective, the primary data was collected by questionnaire survey, interview and Secondary data was collected from the company’s documentation. The collected data were analyzed by descriptive statistics method (mean and standard deviation). The population of the study was defined as the company’s customers, the company’s logistics and supply chain department employees; the company’s logistics supply chain manager. From this population a total 0f 200 customers, 10 employees and were considered in the questionnaire and 1 manager for the interview. The findings reveal that the corporate social responsibility practice of addis modjo is weak. The results indicate that if the company increase its corporate social responsibility practices it will increase its sustainability in the business. Key words: corporate social responsibility, edible oil
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    Assessment of Humanitarian Supply Chain Performance of Selected Humanitarian Organizations in Ethiopia
    (Addis Ababa University, 2016-06) Hailegebrie, Endale; Abebe, Ayele (PhD)
    The objective of the study was to assess the HSC performance of selected humanitarian organizations in Ethiopia based on Triple-A framework proposed by Lee, 2004. Specifically, this study was also intended to explore and empirically test the possible relationships among Humanitarian Supply Chain Agility, Adaptability, Alignment and HSC performance of selected Humanitarian organizations in Ethiopia. The researcher carried out a systematic literature review (SLR) to identify variables and their items to design a structured questionnaire. Accordingly the researcher identifies three important variables of humanitarian supply chain network: agility, adaptability and alignment. The researcher conducted an empirical study on a sample 58 respondents (experts in the humanitarian supply chain) that were collected by the researcher from Six humanitarian emergency food aid organizations in Ethiopia, namely CARE Ethiopia, Save the children international (SCI), Catholic Relief service Ethiopia (CRS), Relief society of Tigray (REST) World Vision Ethiopia (WVE), Food for the hunger international in Ethiopia (FHE). The relationships proposed in the framework were tested using Pearson correlation and the hypotheses proposed in the research were also tested using regression analysis. From the result of the analysis it is concluded that there is positive and statistically very strong relationship between humanitarian supply chain agility and humanitarian supply chain performances. It is also conclude that Humanitarian supply chain adaptability has also positive and strong relationship with humanitarian supply chain performance. On the other hand, Humanitarian supply chain alignment has also positive and statistically strong relationship with HSC performance. Therefore, In order to become competitive and achieve sustainable performance in disaster relief chain operations, humanitarian organizations should give due attention to the constructs Humanitarian supply chain agility, adaptability and alignment. A unique contribution of the present study is an attempt to outline humanitarian supply chain management from commercial supply chain management and further explore the possible relationships among supply chain agility, supply chain adaptability, supply chain alignment and humanitarian supply chain performance in Ethiopian context. Key Words: Humanitarian supply chain, supply chain agility, supply chain adaptability, supply chain alignment and humanitarian supply chain Performance.
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    Assessment of Humanitarian Supply Chain Performance of Selected Humanitarian Organizations in Ethiopia
    (Addis Ababa University, 2016-06) Hailegebriel, Endale; Abebe, Ayele (PhD)
    The objective of the study was to assess the HSC performance of selected humanitarian organizations in Ethiopia based on Triple-A framework proposed by Lee, 2004. Specifically, this study was also intended to explore and empirically test the possible relationships among Humanitarian Supply Chain Agility, Adaptability, Alignment and HSC performance of selected Humanitarian organizations in Ethiopia. The researcher carried out a systematic literature review (SLR) to identify variables and their items to design a structured questionnaire. Accordingly the researcher identifies three important variables of humanitarian supply chain network: agility, adaptability and alignment. The researcher conducted an empirical study on a sample 58 respondents (experts in the humanitarian supply chain) that were collected by the researcher from Six humanitarian emergency food aid organizations in Ethiopia, namely CARE Ethiopia, Save the children international (SCI), Catholic Relief service Ethiopia (CRS), Relief society of Tigray (REST) World Vision Ethiopia (WVE), Food for the hunger international in Ethiopia (FHE). The relationships proposed in the framework were tested using Pearson correlation and the hypotheses proposed in the research were also tested using regression analysis. From the result of the analysis it is concluded that there is positive and statistically very strong relationship between humanitarian supply chain agility and humanitarian supply chain performances. It is also conclude that Humanitarian supply chain adaptability has also positive and strong relationship with humanitarian supply chain performance. On the other hand, Humanitarian supply chain alignment has also positive and statistically strong relationship with HSC performance. Therefore, In order to become competitive and achieve sustainable performance in disaster relief chain operations, humanitarian organizations should give due attention to the constructs Humanitarian supply chain agility, adaptability and alignment. A unique contribution of the present study is an attempt to outline humanitarian supply chain management from commercial supply chain management and further explore the possible relationships among supply chain agility, supply chain adaptability, supply chain alignment and humanitarian supply chain performance in Ethiopian context. Key Words: Humanitarian supply chain, supply chain agility, supply chain adaptability, supply chain alignment and humanitarian supply chain Performance
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    Assessment of Service Quality and Customer Satisfaction (The Case of Oromia International Bank Sh.C)
    (Addis Ababa University, 2014-06) Girmachew, Mathewos; Abebe, Ayele (PhD)
    Service quality and customer satisfaction are very important concepts that companies must understand if they want to remain competitive and grow. In today’s competitive environment delivering high quality service is the key for a sustainable competitive advantage. The purpose of this study is to assess the service quality and customer satisfaction of Oromia International Bank by using a descriptive research type that used quantitative research method. The target population of the study was customers of OIB in Addis Ababa region where 385 samples were selected for the study. A survey has been used to collect primary data and 302 questionnaires were used in final analysis. Validity and reliability testing were employed to identify service quality attributes. Study results show that service quality is at the root of customer satisfaction. The findings of the study revealed that the overall mean score of perception is higher than expectation in tangibility and assurance dimensions, yielding a positive SERVQUAL gap, reliability and assurance were resulted in a negative and the responsiveness has a zero gap. The attributes perceived satisfactory performed are scattered between the five service quality dimensions. The most affirmatively perceived service quality dimensions are assurance and responsiveness followed by reliability. However, empathy and tangibility are less perceived compared to the other dimensions. Responsiveness shows the highest positive correlation with overall customer satisfaction and tangibility demonstrates the second highest positive correlation with overall with customer satisfaction. The result of this study provides evidence that the SERVQUAL dimensions are a useful tool to predict overall customer satisfaction for OIB. Further analyses on the assessment of service quality and overall customer satisfaction OIB is a topic to be researched. Continuous application of the assessment will allow a comparison between the results and further diagnostics of the service quality.
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    The Effects of Outsourcing Logistics Activities of Ethiopian Airlines on its Logistics Performance
    (Addis Ababa University, 2016-06) Assefa, Melkam; Abebe, Ayele (PhD)
    The impracticality of excelling at every task force companies to outsource some of their activities especially logistics activities mostly considered as support activities by many companies. The purpose of this study is to learn the rationale of Ethiopian Airlines behind outsourcing of its logistics activities and study the impact of outsourcing Logistics activities of Ethiopian airlines on logistics performance. The study is carried out using descriptive survey method. The researcher included 42 respondents using census. Data was gathered from the respondents by using questionnaires and interview, respectively. Frequency, percentage and mean were used to analyze data collected through questionnaire while the data obtained through interview was analyzed qualitatively. The study discovered that the main reasons of Ethiopian Airlines for outsourcing its logistics activities is need to access outside expertise, efficient utilization of company’s asset and saving in capital investment. Further, the result indicated that Ethiopian Airlines benefited in the form of access to outside expertise, saving in capital investment and efficient utilization of company’s asset. The study revealed that the main challenge faced by Ethiopian Airlines is inefficient management of outsourced freight forwarding activities. The major performance metrics Ethiopian uses to value the freight forwarding service providers is based on time delivery of their shipments, responsiveness and flexibility to the needs of Ethiopian by the service providers and overall quality respectively. Finally, it is recommended that, in collaboration with the Ethiopian Customs and Revenue authority Ethiopian Airlines should avail customs clearance training to its employees so that they could be licensed as it will help them control and support the TPL providers and it is also one step forward for their long run plan of performing freight forwarding and customs clearance activities in house. Building up its employees’ ability to enable them to monitor outside service providers and strict application of performance metrics on the freight forwarding service providers are the other recommendations forwarded. Key words: Logistics, Freight forwarding, Logistics Outsourcing, Logistics Performance, Performance metrics
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    Quality of Export Banking Services the Case of Bunna International Bank
    (Addis Ababa University, 2014-05) Walelegn, Mengistu; Abebe, Ayele (PhD)
    Export banking service is the most important factor that determines the export performance of exporters and the level of hard currency flows to the banks. This research was conducted to assess export banking service in the case of Bunna international bank; specifically on sesame seeds export. In this research SERVQUAL model was used to assess the stated objective of the study. Sesame seed exporters at Bunna international bank were the target population to evaluate the export banking service. Structured questionnaire were used to collect data. Descriptive research designs were used to get a better insight into the studied issue. To identify the GAP between the perceived service quality and the expected service quality mean analysis was done and the findings indicated positive GAP on reliability and assurance dimensions assuring the provision of greater service on the dimensions. Further correlation and analysis was done and the five dimensions found to be correlated with the overall service quality of the bank. The regression analysis also indicated the most important predictors among the dimensions. Accordingly, reliability and assurance found to be the first and the second most important determinants of the overall service quality.
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    The Role of Third Party Logistics Providers in Ethiopian Mining Industry: the Case of Selected third Party Logistics Providers
    (Addis Ababa University, 2016-05) Mengistu, Bereket; Abebe, Ayele (PhD)
    Ethiopia’s mining sector is undergoing an enormous transformation with an increase in opportunities for investment. According to the publication by Embassy of Ethiopia to USA Economy and Business Section, (2008) wide variety of mineral resources are available in Ethiopia. 19 local companies and 11 foreign companies have been granted prospecting, exploration and mining licenses. These are for gold and base metals, platinum, industrial and construction minerals, notably, potash, diatomite and high-quality ceramics raw materials. The logistics challenges of mining companies are unique and complex. Despite this, investments in logistics people, processes and systems often take a back seat to core investments around finding, extracting and processing minerals. Logistics costs as a percent of a mining company’s total operating costs may be small, but mining companies can uncover literally millions of dollars in hidden profits by reexamining how they address logistics challenges. Third party logistics providers (3PLs) who specialize in mining specific services can provide targeted solutions that reduce operating costs and improve service levels, while freeing mining companies’ team to focus on strategic initiatives. The purpose of this thesis is to analyze the 3PL service providers’ roles within Ethiopian mining industry supply chain by identifying how the expected roles are performed. The researcher observed that not much has been done on the role of 3PL service providers in the mining industry and in terms of academic contribution, this study aimed to fill a gap in the literature by producing an up-to-date knowledge. On the other hand, on a managerial or practical level, this study adds knowledge about the strategic benefit of logistics outsourcing for the mining companies. In this thesis, an inductive research approach is used and qualitative study has been carried out by applying multiple case studies as a research strategy. The empirical material is gathered from three 3PL service providers: Ardan Risk & Support Services Ltd, Quadrant Investment Group PLC, and Kal Logistic & Trading. Data was collected through semi-structured interviews with open-ended questions conducted at the three target companies and as the research is explanatory in nature, the findings have been analyzed using explanation building technique. The main conclusions from analyzing the role of 3PL service providers showed that 3PL service providers are able to perform their roles through an end to end solution provided to the mining companies from the provision of remote workforce accommodation and facilities management to logistics support including labour supply and waste management. The study also showed the challenges of 3PL companies in providing the service including the current business environment of the country, lack of adequate infrastructure, low level of performance from suppliers, security risks of cargos and lack of skilled manpower. Finally, the study showed the opportunities for new companies to join the market created due to lack of service providers in the industry Key words: Third party logistics, Mining logistics, end to end solution, outsourcing, 3PLchallenge.