Counseling Psychology

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Browsing Counseling Psychology by Author "Abera, Dame (PhD)"

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    The Role of Social Accountability in Promoting Social Inclusion of Vulnerable Groups in Addis Ababa
    (Addis Ababa University, 2018-06) Kindu, Getachew; Abera, Dame (PhD)
    The major purpose of the present study was to assess the role of social accountability program in promoting social inclusion of vulnerable people in public service delivery at Woreda 4 of Arada sub city.It specifically examinedthe ways and the extent to which social accountability enhances social inclusion of vulnerable groups in public service delivery.In order to address the basic research questions of the study, a descriptive research design was employed. To that effect, the study employed mixed methods in collecting the dataand analysis was made by using both inferential (SPSS version 23.0) and thematic techniques.The selection of samples followed multistage sampling procedure. A total of 95 participants were selected using simple random sampling and stratified random sampling techniques coupled with purposive sampling. Generally, the current study revealedthat social accountability program made a contribution for social inclusion of vulnerable groups (PWDs, people living with HIV/AIDS, elders, women, children, and youth) in the process of public service delivery. Specifically, the findings showed that social accountability program enhanced the basic facets of social inclusion which are active and meaningful participation and access to basic services mainly at health (health center) and education (primary school) services. Accordingly, the present study found out that the social accountability program was successful in enhancing the capacity of vulnerable people, enhancing effective interaction between vulnerable groups (or service users) and public service providers, and attitude and behavioral changes of vulnerable groups towards service providers. In general, based on the findings of the study it is concluded that there is a direct link between Social Accountability and Social Inclusion. This implies that social inclusion of vulnerable people is promoted through social accountability in such a way that enhancedparticipation and access to serviceof vulnerable groups are ensured in public service delivery. Hence, social accountabilityshould be integrated and implemented along with each development initiatives and should be institutionalized in all sectors of the public service. Key words: Social Accountability, social inclusion, participation, public servic, vulnerable groups