The Role of Social Accountability in Promoting Social Inclusion of Vulnerable Groups in Addis Ababa
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Date
2018-06
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Addis Ababa University
Abstract
The major purpose of the present study was to assess the role of social accountability
program in promoting social inclusion of vulnerable people in public service delivery at Woreda
4 of Arada sub city.It specifically examinedthe ways and the extent to which social accountability
enhances social inclusion of vulnerable groups in public service delivery.In order to address the
basic research questions of the study, a descriptive research design was employed. To that effect,
the study employed mixed methods in collecting the dataand analysis was made by using both
inferential (SPSS version 23.0) and thematic techniques.The selection of samples followed multistage
sampling procedure. A total of 95 participants were selected using simple random
sampling and stratified random sampling techniques coupled with purposive sampling.
Generally, the current study revealedthat social accountability program made a contribution for
social inclusion of vulnerable groups (PWDs, people living with HIV/AIDS, elders, women,
children, and youth) in the process of public service delivery. Specifically, the findings showed
that social accountability program enhanced the basic facets of social inclusion which are active
and meaningful participation and access to basic services mainly at health (health center) and
education (primary school) services. Accordingly, the present study found out that the social
accountability program was successful in enhancing the capacity of vulnerable people,
enhancing effective interaction between vulnerable groups (or service users) and public service
providers, and attitude and behavioral changes of vulnerable groups towards service providers.
In general, based on the findings of the study it is concluded that there is a direct link between
Social Accountability and Social Inclusion. This implies that social inclusion of vulnerable
people is promoted through social accountability in such a way that enhancedparticipation and
access to serviceof vulnerable groups are ensured in public service delivery. Hence, social
accountabilityshould be integrated and implemented along with each development initiatives and
should be institutionalized in all sectors of the public service.
Key words: Social Accountability, social inclusion, participation, public servic, vulnerable
groups
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Keywords
Social Accountability, social inclusion, participation, public servic, vulnerable groups