Measuring Supply Chain Performanc Of Pharmaceuticals Using Supply Chain Operation Reference (Scor) Model: The Case Of Black Lion Specialized Hospital
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Date
2020-09
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Addis Ababa University
Abstract
Pharmaceutical supply chain (PSC) is the overall activities involved with the manufacturing
of pharmaceuticals to delivery of products to the end user through supply chain management
system. Supply chain performance measurement is key process in evaluating supply chain
from this supply chain operation reference (SCOR) model is commonly used. Objective of
the study is to assess the pharmaceutical supply chain performance of Black lion specialized
hospital (BLSH) with SCOR analysis. Descriptive approach is used in the study. Purposive
sampling technique is used to collect data. Structured questioners & observations were some
of the tools used in the data collection process. General assessment of the supply chain
activities of BLSH shows that there is an improvement in documentation and requisition
formats and procedures are being followed. Results from SCOR analysis indicates the
hospital supply chain is working well with respect to supply chain reliability but low in
assessing and acting on customers complain and satisfaction. Moreover it reviles the hospital
is dependable on few supplier ability to respond to demand variation and seasonality is not
satisfactory. The study shows that cost associated to supply chain is not separated from other
activities of the hospital and data’s on transportation and handling cost are unpredictable.
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Keywords
pharmaceutical supply chain, SCOR, supply chain performance