Organizational Communication Satisfaction: The Case of Oromia Regional State Government Communication Affairs Bureau
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Date
2014-11
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Addis Ababa University
Abstract
The principal aim of this study was assessing the organizational communication satisfaction in
Oromia regional state government communication affairs bureau. The research was undertaken
in the form of a case study with the research essentially combining qualitative and quantitative
research methodologies. The research data was collected by means of three methods of data
collection, namely the survey questionnaire, in-depth interview and participant observation.
The study found that the overall organizational communication satisfaction in Oromia regional
state government communication affairs bureau was below the standard of organizational
communication satisfaction which shows weak organizational communication satisfaction.
According to the result of the study from all dimension of organizational communication
satisfaction the employees show the greatest satisfaction towards the horizontal/coworker
communication. The employees show greatest satisfaction with the other employees at their level
or peer to peer communication in the organization.
In addition, the study found that there were sufficient forums and meeting for the communication
to exist though employees seldom get feedback when they communicate to managers. Managers
were not interested in hearing employee suggestions and poor integration between all
communication-related issues, including interdepartmental interaction and co-ordination.
As the study found the communication flows from top down and the limited informal
communication in the organization, the study recommends developing informal and multidirectional
communication in the organization to increase the relationship between employees
which can increase communication satisfaction between employees in the organization.
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Keywords
Oromia Regional State Government Communication