Knowledge Management Practices In Ngo’s A Case Of Care Ethiopia
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Date
2020-06
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Addis Ababa University
Abstract
NGOs engage in different developmental projects around the world. Nonetheless
successful implementation of these projects is a challenge in most countries. This is also
true in Ethiopia. Scholars like Cummings, Heeks & Huysman, (2003) state that
implementing KM practices is important to increase the success of developmental
programmes. This study tries to assess the cuurent(2020) knowledge management practice
of an international NGO that has been operating in Ethiopia for over 30 years; namely
CARE Ethiopia. The objective of this study is to assess the level of the three key KM
dimensions (OKM strategy, OKM culture and OKM process/technology) at CARE
Ethiopia. The paper is a descriptive research that uses both quantitative and qualitative
approaches. Probability- simple random sampling was used to design the sample of the
study. All employees working for development programmes at the head office were
considered as a sampling frame. Literature in regards to KM indicates the lack of papers
done using a standardized multidimensional scale. To bridge this gap, this paper uses a
standardized multidimensional questioner called the USQ KM scale instrument. It uses the
instrument to quantitatively asses the three key dimensions of OKM. Furthermore, to
support the quantitative data, an interview was made with three managers fom the
department of program quality and learning. The data gathered was analyzed using
descriptive statistical technique by Statistical Package for the Social Sciences (SPSS)
software. The Results of the study shows that while KM is generally acknowledged and
practiced, the process/technology dimension of OKM is not as adequately established in
CARE Ethiopia as OKM strategy and OKM culture are. The study strongly suggests that
CARE Ethiopia standardizes and make its KM process formal and deliberate.
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Keywords
Developmental project/programme, OKM, OKM strategy, OKM culture,, OKM process/technology