Factors Affecting Timely Delivery Of Packages In Courier And Logistics Business: The Case Of Express Mail Service (Ems) In Ethiopian Postal Service: Employees Perspectives
No Thumbnail Available
Date
2019-05
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa University
Abstract
The purpose of the study was to examine factors affecting Timely Delivery of Packages in
Courier and Logistics Business in Ethiopian postal service enterprise. The study was guided by
the following specific objectives; to determine the effect of operational related issues on timely
delivery of courier service, to assess the relationship between human related issues & timely
delivery of courier service, to determine the effect of logistical capability issues on timely
delivery of courier service, to examine the relationship between Addressing System & Road
Congestion & timely delivery of courier service, to determine if there is a relationship between
Customs & Carriers Performance and on time delivery of courier service and to assess the
relationship between Customer Related Issues and timely delivery of courier service in EMS
Ethiopia. Quantitative research approaches and Explanatory research design was used to
identify and examine factors that affect the performance of timely delivery the case company.
The total population numbers of purposively selected respondents were taken as the sample size
of the study. The data was collected using a questionnaire comprised of 54 close-ended questions
with Likert scale. Based on the findings, all of the independent factors were found to have
positive and significant correlation with the dependent variable which is timely delivery of
courier packages. The ANOVA test result showed that, the value of R and R2 obtained under the
model summary was statistically significant. The multiple linear regression analysis revealed
that, 5 of the 6 independent variables (operational related issue, human factor related issue,
logistical capability issue, addressing system & road congestion and customs & carriers) have a
statistically significant relationship to predict on time delivery performance. Based on these
findings, a recommendation that will improve on time delivery of courier package has been
forwarded
Description
Keywords
Operational Related Issue, Human Factor Related Issue, Logistical Capability, Addressing System And Road Congestion