Passengers’ Perception Towards Service Quality and Socioeconomic Benefits of the Addis Ababa Light Rail Transit Service
| dc.contributor.advisor | Mintesnot Woldeamanuel | |
| dc.contributor.author | Adane Obsie Bifa | |
| dc.date.accessioned | 2019-10-01T10:54:51Z | |
| dc.date.accessioned | 2023-11-28T14:44:18Z | |
| dc.date.available | 2019-10-01T10:54:51Z | |
| dc.date.available | 2023-11-28T14:44:18Z | |
| dc.date.issued | 2019-06 | |
| dc.description | This thesis is submitted to Ethiopian Institute of Architecture, Building Construction and City Development (EiABC) and to school of graduate studies of Addis Ababa University in partial fulfillment of the requirements for the degree of Masters of Science in Urban Planning. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/12345678/19256 | |
| dc.language.iso | en | en_US |
| dc.publisher | EiABC | en_US |
| dc.subject | passengers’ perception, | en_US |
| dc.subject | service quality | en_US |
| dc.subject | socioeconomic benefits | en_US |
| dc.subject | light rail transit | en_US |
| dc.title | Passengers’ Perception Towards Service Quality and Socioeconomic Benefits of the Addis Ababa Light Rail Transit Service | en_US |
| dc.type | Thesis | en_US |
| dcterms.abstract | Evaluation of public transportation service quality and benefits based on users ‘perception is important to improve the systems' performance, especially for cities practicing the service. Addis Ababa, Ethiopia had launched the new light rail transit service and practicing the service to overcome problems of the transportation system in the city. When implemented the light rail transit, it was expected to serve the residents with potential benefits and criteria of reduced cost, safety, reliability, comfort, environmental friendliness, efficiency and attractiveness for residents. However, unlike these expectations currently, the light rail transit service is characterized by long waiting times, crowdedness, a dissatisfying ticketing system, and travel information. This study was conducted to identify the perception of the passengers' toward the service quality and socioeconomic benefits of this new light rail transit service. The survey method containing closed-ended and open-ended questionnaires were used. Factor and ordered logit model analysis employed to identify influencing factors on satisfaction level and socioeconomic characteristics of passengers' that influence perceptions toward the services' satisfaction and the benefits of light rail transit service. The results showed that safety and security, ticketing system and travel information, crowdedness and frequency, and cleanness and comfort are the influencing factors on the satisfaction of the light rail transit service. The influence and perceptions of these factors depend on the socioeconomic characteristics of the passengers’. It also indicates that the light rail transit service is providing benefits related to reducing travel distance, travel cost, and traffic problems, and these benefits also depend on the socioeconomic characteristics of the passengers'. The finding indicated that some satisfaction level and socioeconomic benefits of the passengers’ can be improved andmaximized in short term while others can be improved in long term of planning and working on the system’sperformance. Keywords: passengers’ perception, service quality, socioeconomic benefits, light rail transit |