The Impact of Psychological Safety on Employees’ Motivation and Engagement: The Case of Catholic Relief Services Ethiopia Head Office
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Date
2025-05
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Addis Ababa University
Abstract
This study investigates the impact of psychological safety on employee motivation and
engagement at Catholic Relief Services (CRS), Ethiopia Head Office. The research was guided
by four key objectives: to assess current levels of psychological safety, motivation, and
engagement; to identify organizational strategies that enhance these outcomes; to explore the
factors contributing to psychological safety; and to examine the relationship between
psychological safety and employee motivation and engagement.
A mixed-methods approach was employed, combining quantitative data from 121 employees with
qualitative insights from in-depth interviews with 15 departmental leads. Quantitative data were
analyzed using descriptive statistics, correlation, and multiple regression analysis, while
qualitative data were examined through thematic analysis.
The results revealed that psychological safety significantly predicts both employee motivation
and engagement, explaining approximately 36.7% and 39.6% of the variance, respectively.
Employees reported feeling secure in expressing their ideas and concerns, which enhanced their
motivation and commitment to organizational goals. Qualitative findings emphasized the
importance of inclusive leadership, open communication, and structured feedback mechanisms
in fostering a psychologically safe work environment.
Based on these findings, the study recommends that CRS Ethiopia strengthen leadership
training, implement structured feedback systems, address compensation disparities, and promote
a culture of recognition and support. These strategies are essential for sustaining employee
motivation and engagement, particularly within the high-pressure context of humanitarian work.
Key Terms: Psychological Safety, Employee Motivation, and Employee Engagement
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Keywords
Psychological Safety, Employee Motivation, and Employee Engagement