Assessment of Service Delivery Performance and Management in Civil Registration and Vital Statistics Systems: The Case of Addis Ababa City Government

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Civil registration is a state- run information system, which provides individual and aggregate information, from a single source . The compiled statistical information from these same records are required by the society and the state, in the planning, service rendering, monitoring and evaluation of economic and social services at all levels of government administration. The study has. theaim of developing a comprehensive understanding of perceptions, current practices and legal and policy frame works on civil registration and vital statistics system at different levels and proposing new approaches for a fully functional civil registration system that is compulsory, universal, permanent and continuous in Ethiopia in general and in Addis Ababa in particular. Hence, this study was conducted to assess the performance of civil registration and vital statistics system, the case of Addis Ababa City Government. For the purpose of this study, data were collected using questionnaires, interview, focus group discussion and document review. Samples of respondents were drawn from diverse population on the basis of random sampling (employees, customers, officials, professionals , consultants, process owners, top management and federal ministries and agency officials). The data were analyzed using both qualitative (descriptive) and quantitative approaches. The findings of the study revealed that kebeles and sub cities are capable of handling the service delivery and management of vital registration system in Addis Ababa. Another finding of this study is that there is no permanent, compulsory and continuous vital events registration system operating in Ethiopia. The office of vital registration is effective in achieving the intended objective by providing its customers standardized service. For the system to work, it should be legally established run by responsible government body, centrally coordinated and compulsory. Therefore, it is concluded that the government should speed up, the existing civil registration legislation process currently underway. Therefore, it is recommended that the population must be oriented to the need value, and purpose of vital registration. It is also suggested to use UN guidelines and recommendations as a basis in the civil registration and vital statistics systems. It is also suggested that, there should be institutional linkages in facilitating integration, h harmonization and coordination of efforts in order to avoid currently going on duplication of efforts. The government should be involved in capacity building, advocacy and work in partnership with NGOs and civil society. Further, initiation and implementation of vital registration system requires various studies and researches before such a program is started .



Delivery Performance, Vital Statistics