Assessment of Service Delivery Performance and Management in Civil Registration and Vital Statistics Systems: The Case of Addis Ababa City Government
No Thumbnail Available
Date
2010-06
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
A.A.U
Abstract
Civil registration is a state- run information system, which provides
individual and aggregate information, from a single source . The compiled
statistical information from these same records are required by the
society and the state, in the planning, service rendering, monitoring and
evaluation of economic and social services at all levels of government
administration. The study has. theaim of developing a comprehensive
understanding of perceptions, current practices and legal and policy
frame works on civil registration and vital statistics system at different
levels and proposing new approaches for a fully functional civil
registration system that is compulsory, universal, permanent and
continuous in Ethiopia in general and in Addis Ababa in particular.
Hence, this study was conducted to assess the performance of civil
registration and vital statistics system, the case of Addis Ababa City
Government.
For the purpose of this study, data were collected using questionnaires,
interview, focus group discussion and document review. Samples of
respondents were drawn from diverse population on the basis of random
sampling (employees, customers, officials, professionals , consultants,
process owners, top management and federal ministries and agency
officials). The data were analyzed using both qualitative (descriptive) and
quantitative approaches.
The findings of the study revealed that kebeles and sub cities are capable
of handling the service delivery and management of vital registration
system in Addis Ababa. Another finding of this study is that there is no
permanent, compulsory and continuous vital events registration system
operating in Ethiopia. The office of vital registration is effective in
achieving the intended objective by providing its customers standardized
service. For the system to work, it should be legally established run by
responsible government body, centrally coordinated and compulsory.
Therefore, it is concluded that the government should speed up, the
existing civil registration legislation process currently underway.
Therefore, it is recommended that the population must be oriented to the
need value, and purpose of vital registration. It is also suggested to use
UN guidelines and recommendations as a basis in the civil registration
and vital statistics systems. It is also suggested that, there should be
institutional linkages in facilitating integration, h harmonization and
coordination of efforts in order to avoid currently going on duplication of
efforts. The government should be involved in capacity building,
advocacy and work in partnership with NGOs and civil society. Further,
initiation and implementation of vital registration system requires
various studies and researches before such a program is started .
Description
Keywords
Delivery Performance, Vital Statistics