Run n ing Head: Assessment of Occup at io na l Stress and Copin g Mechani sms amon g HIV/ A ID S Counselors: The Case of We gen AIDS Talkline
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Date
2014
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Publisher
Addis Ababa University
Abstract
The prevalence of stress and burnout is high among health workers in general and
HIVIAIDS counselors in particular. The overall objective of the research was to assess the
occupational stress and coping mechanisms of Wegen AIDS Talkline Counselors. The research
employed both quantitative and qualitative research methads with survey questionnaire and indepth
interview. Quantitative data was analyzed using SPSS (descriptive statistics such as
percentages andjigures). For the qualitative information, thematic analysis was undertaken by
looking into themes and consistencies in sentences and phrases to put related ideas together.
Work place environment, prank/abuse calls and call intervals were outlined to be major
contributing factors of occupational stress. Employees encountered cognitive, physical,
emotional and behavioral challenges and consequences as a result of work-related stress.
Based on the jindings, conclusions and recommendations were forwarded to HIVIAJDS
counselors, organizations engaged in similar activities and the government to enhance and
assure the wellbeing of counselors and sustainability of tollji'ee counseling.
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Keywords
Run n ing Head, Assessment of Occup ational Stress and Coping