An Assessment of EBanking Service and Accessibility: The Case of Commercial Bank of Ethiopia
| dc.contributor.advisor | Elias, Berhanu (Ph.D) | |
| dc.contributor.author | Yohannes, Zinger Getaneh | |
| dc.date.accessioned | 2020-09-03T11:39:43Z | |
| dc.date.accessioned | 2023-11-04T09:37:50Z | |
| dc.date.available | 2020-09-03T11:39:43Z | |
| dc.date.available | 2023-11-04T09:37:50Z | |
| dc.date.issued | 2020-05 | |
| dc.description | A thesis submitted to the Department of Public Administration and Development Management of Addis Ababa University in partial fulfillment of the requirements for the Degree of Masters in Public Management and Policy (MPMP) | en_US |
| dc.description.abstract | With technological advancement, it was imperative that banks and their customers switch to the new ways of banking called e-banking. This study therefore investigated the challenges of adopting the use of e-banking by customers. Using a descriptive study, this study collected primary data from 235 respondents from the banking sector in Commercial Bank of Ethiopia. The respondents were selected using a purposive sampling technique. It was concluded that making information available would increase the number of customers using e-banking. The researcher therefore recommended that Banks embark on information dissemination on the use of e-banking, benefits and cost of e-banking and that though security did not significantly affect e-banking usage, the bank should guarantee security of the accounts. Some of the opportunities that initiate E-Banking technology are Commitment of the government to strengthen the banking industry; to Support green development strategy, the presence of high demand from customers; Improvement in the banking habit of the society and Commitment of the government to facilitate the expansion of ICT infrastructure. As a whole, to make the banking industry better service provider and accessible in all geographical locations technically equipped and experienced professionals play pivotal role by creating a conducive atmosphere between CBE and its customers, between the bank and the government bodies for legal purposes and to expand its infrastructure with least cost and better networking. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/22251 | |
| dc.language.iso | en | en_US |
| dc.publisher | A.A.U | en_US |
| dc.subject | Banking industry | en_US |
| dc.subject | E-banking service & accessibility | en_US |
| dc.subject | Internet Banking | en_US |
| dc.title | An Assessment of EBanking Service and Accessibility: The Case of Commercial Bank of Ethiopia | en_US |
| dc.type | Thesis | en_US |