An Assessment of EBanking Service and Accessibility: The Case of Commercial Bank of Ethiopia
No Thumbnail Available
Date
2020-05
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
A.A.U
Abstract
With technological advancement, it was imperative that banks and their customers switch to the
new ways of banking called e-banking. This study therefore investigated the challenges of
adopting the use of e-banking by customers. Using a descriptive study, this study collected
primary data from 235 respondents from the banking sector in Commercial Bank of Ethiopia.
The respondents were selected using a purposive sampling technique. It was concluded that
making information available would increase the number of customers using e-banking. The
researcher therefore recommended that Banks embark on information dissemination on the use
of e-banking, benefits and cost of e-banking and that though security did not significantly affect
e-banking usage, the bank should guarantee security of the accounts.
Some of the opportunities that initiate E-Banking technology are Commitment of the government
to strengthen the banking industry; to Support green development strategy, the presence of high
demand from customers; Improvement in the banking habit of the society and Commitment of the
government to facilitate the expansion of ICT infrastructure.
As a whole, to make the banking industry better service provider and accessible in all
geographical locations technically equipped and experienced professionals play pivotal role by
creating a conducive atmosphere between CBE and its customers, between the bank and the
government bodies for legal purposes and to expand its infrastructure with least cost and better
networking.
Description
A thesis submitted to the Department of Public Administration and Development Management of
Addis Ababa University in partial fulfillment of the requirements for the Degree of Masters in
Public Management and Policy (MPMP)
Keywords
Banking industry, E-banking service & accessibility, Internet Banking