Analyze Factors that Influence Quality Management System Implementation in the Case of Ethiopian Pharmaceutical Supply Services
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Date
2024-01-05
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A.A.U
Abstract
This study aims to shed light on the complexities surrounding the implementation of Quality
Management Systems (QMS) within the Ethiopia Pharmaceutical Supply Service (EPSS),
analyzing the influential factors in detail. The primary objective is to identify significant barriers
hindering the effective implementation of QMS, including issues related to documentation
practices, employee comprehension, financial constraints, strategic planning, and external
support mechanisms. To achieve this goal, a comprehensive research methodology is employed,
combining qualitative and quantitative approaches. Quantitative data are collected through
surveys distributed among employees to quantify perceptions and experiences related to QMS
practices and challenges. The collected data are then analyzed using regression analysis to
explore the relationships between key factors such as internal communication, process quality,
and adherence to quality policy and QMS performance. Regression analysis allows for the
identification of significant predictors of QMS effectiveness and the extent to which they
influence overall performance outcomes. The findings of this study highlight several critical
insights regarding QMS implementation within the EPSS. Firstly, it is revealed that clear and
transparent communication channels are essential for successful QMS implementation, as they
facilitate understanding and alignment among employees. Second, the study underscores the
importance of maintaining high standards of process quality to uphold the integrity and
reliability of QMS practices. Finally, adherence to well-defined quality policies emerges as a key
factor in ensuring consistency and compliance across all operational aspects. In conclusion, this
study offers valuable insights into the factors influencing QMS implementation within the EPSS.
By identifying influential factors, organizations can develop targeted strategies to enhance QMS
practices and ultimately improve overall performance and service delivery within the
pharmaceutical supply sector in Ethiopia.