Fraud In Three Ethiopian Banks Follow On Technology Driven Banking Services

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The study has tried to explore the strategies in use by the selected three banks in Ethiopia to improve their e-banking related frauds management. The study also goes through the types of frauds in brief for which strategies are deployed. The research design undergone on three banks having a total of 57.1 % market share in Ethiopia. Semi- structured Interview and examination of secondary data has been taken as a means of data collection. The qualitative approach with content and thematic analysis method is used to explore the phenomenon of the topic under study. Tangible and concrete outcome of the research is presented in such a way that it can be used by banks in Ethiopia as a source of practice for managing and minimize fraud related risks in complement with their own initiation and strategic direction. In addition to financial institutions, the government as well as the society can benefit from it because of the fund transfers traceability and ease mode of payments respectively can undergo with manageable level of fraud. The findings of the study depicts as banks and their customers are facing different fraud related problems, and those banks are trying to handle it by implementing different strategies at the various stages of the fraud. Based on the findings, it is recommended banks to identify their weakest link and make vulnerability assessment on their system in order to deploy the best and convenient fraud management strategies at hand.


A Thesis submitted for Partial Fulfillment of the Requirements for the Degree of Master of Science in Management


Financial Institution, e-banking services, Electronic or digital banking, banks in Ethiopia