Practices and Challenges of Monitoring and Evaluation of Electronic Single Window Project in Ethiopian Ministry of Revenue
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Date
2021-07-12
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Addis Ababa University
Abstract
The purpose of the study was to assess the current practices, challenges and factors affecting the
effectiveness of the project monitoring and evaluation of Ethiopian ministry of revenue electronic
single window project that faces repeated delays and engagement problems. The Research design
adapted is descriptive research with quantitative research approach that employed standard
survey questionnaires. The target population were 35 individuals that consisted all employees of
the single window program office and the project team members of the consultant organization
and the response rate was 91%. Data Analysis was done using SPSS version 27. The findings were
analyzed using descriptive statistics such as frequency distribution, percentages, mean and
standard deviation. The results were also presented in tables. The research showed that the
program management office does not have a standard M&E methods and systematic approaches.
The low determination of high decision makers and primary stakeholders have already become a
challenging factor to the project success. The issue of inefficient use of budget and running out of
schedule have become main lagging factors for effective implementation of the project. The study
recommended the Ministry to strengthen the electronic single window program management office
to establish M&E system with enabling budget and skilled man power. Continuous trainings and
motivations are required for the staff to have commitment in advance. The stakeholders need to be
managed for proper engagements.
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Keywords
challenges, practices, monitoring, evaluation