Factors Affecting Employees' Job Performance at Ministry of Revenue Medium Number One Tax Office
| dc.contributor.advisor | Tewodros Wuhib | |
| dc.contributor.author | Seble Demissie | |
| dc.date.accessioned | 2026-10-20T08:26:56Z | |
| dc.date.available | 2026-10-20T08:26:56Z | |
| dc.date.issued | 2026-06-01 | |
| dc.description.abstract | This study examined what affects employee job performance at the Ministry of Revenue Medium Number One Tax Office in Addis Ababa, Ethiopia. Five factors were tested training, motivation, working environment, communication, and job satisfaction. A mixed method approach was used. Data came from 216 staff through a questionnaire. Interviews were also done with senior staff. The reliability test gave a score of 0.968 for all 35 items. Employee Performance had the highest average score at 3.49, which falls into agreement. Motivation followed at 3.43, also agreement. Job Satisfaction scored 3.35, Working Environment 3.34, Communication 3.33, and Training scored lowest at 3.27. All five factors showed positive and significant links to performance. Working Environment had the strongest correlation at 0.748. Job Satisfaction followed at 0.731. Communication scored 0.668. Motivation scored 0.658. Training scored 0.656. All significance levels were 0.000. The five factors together explained 66.1 percent of the differences in performance. Working Environment was the strongest predictor with a coefficient of 0.388. Communication came next at 0.229. Job Satisfaction followed at 0.184. Training scored 0.164. Motivation scored 0.127. All five null hypotheses were rejected. Each factor has a significant positive effect on employee performance. The interview answers matched the survey results. According to the findings from qualitative analysis most staff explain that overcrowded work environment, weak communications, not enough training and work overload affects their overall work performance. Based on both the quantitative and qualitative results obtained from the research it is concluded that from all independent variables working environment has the strongest impact on employee job performance at the office. It is also recommended that reducing crowding in the work environment, improving communication, giving necessarily and regular recognition to employees, fixing training delivery system and improving job satisfaction of the employees. | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/9178 | |
| dc.language.iso | en | |
| dc.publisher | Addis Ababa University | |
| dc.subject | Employee Performance | |
| dc.subject | Training | |
| dc.subject | Motivation | |
| dc.subject | Working Environment | |
| dc.subject | Communication | |
| dc.subject | Job Satisfaction | |
| dc.title | Factors Affecting Employees' Job Performance at Ministry of Revenue Medium Number One Tax Office | |
| dc.type | Thesis |