Factors Affecting Employees' Job Performance at Ministry of Revenue Medium Number One Tax Office
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Date
2026-06-01
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Addis Ababa University
Abstract
This study examined what affects employee job performance at the Ministry of Revenue Medium
Number One Tax Office in Addis Ababa, Ethiopia. Five factors were tested training, motivation,
working environment, communication, and job satisfaction. A mixed method approach was
used. Data came from 216 staff through a questionnaire. Interviews were also done with senior
staff. The reliability test gave a score of 0.968 for all 35 items. Employee Performance had the
highest average score at 3.49, which falls into agreement. Motivation followed at 3.43, also
agreement. Job Satisfaction scored 3.35, Working Environment 3.34, Communication 3.33, and
Training scored lowest at 3.27. All five factors showed positive and significant links to
performance. Working Environment had the strongest correlation at 0.748. Job Satisfaction
followed at 0.731. Communication scored 0.668. Motivation scored 0.658. Training scored
0.656. All significance levels were 0.000. The five factors together explained 66.1 percent of
the differences in performance. Working Environment was the strongest predictor with a
coefficient of 0.388. Communication came next at 0.229. Job Satisfaction followed at 0.184.
Training scored 0.164. Motivation scored 0.127. All five null hypotheses were rejected. Each
factor has a significant positive effect on employee performance. The interview answers
matched the survey results. According to the findings from qualitative analysis most staff
explain that overcrowded work environment, weak communications, not enough training and
work overload affects their overall work performance. Based on both the quantitative and
qualitative results obtained from the research it is concluded that from all independent
variables working environment has the strongest impact on employee job performance at the
office. It is also recommended that reducing crowding in the work environment, improving
communication, giving necessarily and regular recognition to employees, fixing training
delivery system and improving job satisfaction of the employees.
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Keywords
Employee Performance, Training, Motivation, Working Environment, Communication, Job Satisfaction