Diagnosing The Level Of Supply Chain Automation At Pharmaceutical Fund And Supply Chain Agency Central Office
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Date
2018-05-14
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Addis Ababa University
Abstract
The aim of this study was to diagnosing the level of supply chain automation at pharmaceutical
fund and supply chain agency head office from system usage perspective based on Technology
Acceptance Model and the challenges of implementing the systems in the organization. : A crosssectional
study was designed using an online survey, the System Usability Scale (SUS) and
adapted questioner on barriers of SC automation implementation to evaluate the level of SC
automation in PFSA. Descriptive design was adopted with 55 respondents considered for the
sample. A census was used and a total of 55 questionnaires were administered for research. 50
questionnaires of valid answers were returned and analysis and various tests were done using
SPSS. The research findings in the research indicated that the level of SC automation in PFSA is
in marginally acceptable level based on subjective user rating of SUS score of 65. A risk of the
systems being hacked and hence resulting in the data being corrupt or sensitive information
leaking and used by unscrupulous people, the system having errors in transaction and leading to
costly decisions hence loss of business. System not integrated to suppliers is some of the
challenges facing the implementation of supply chain automation system.
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Keywords
costly decisions, business. System, integrated suppliers