Information Systems Development Outsourcing Management In Ethiopia : The Case of the Ethiopian Telecommunications Corporation.
| dc.contributor.advisor | Beshah, Tibebe | |
| dc.contributor.author | Atinaf, Muluneh | |
| dc.date.accessioned | 2020-06-12T11:09:01Z | |
| dc.date.accessioned | 2023-11-18T12:45:57Z | |
| dc.date.available | 2020-06-12T11:09:01Z | |
| dc.date.available | 2023-11-18T12:45:57Z | |
| dc.date.issued | 2009-10 | |
| dc.description.abstract | Information systems/ technology outsourcing is considered as an approach for information systems/technology management by chief information officers and organization s. Thus it is given due attention by various organization s and management because of the advantages it brings to them. Despite the advantages it brings, IS /IT outsourcing faces problems/challenges and risks at any point in the process that may even lead to failure before its maturity. However, all theses issues are not studied in the case of Ethiopia. This study thus alms to empirically assess how IS/ IT outsourcing is managed III Ethiopia, specifically at the Ethiopian Telecommunications Corporation. A case study approach considering a currently outsourced information systems development project at the corporation is followed so that a better and detailed under standing of the subject can be developed. Furthermore this research titled identify the problems/challenges that the corporation fled during outsourcing and the possible causes of the problems . The research employed a qualitative research methodology, and hence interview and document analysis were major data collect.ion methodologies used. The data collected is analyses as pCI' research questions and objectives of the study. Finally, from the data analysis it is c learly indicated that the outsourcing or organization has failed to mee t its schedule, cost, requirements, and cLlstomer servee objectives. The major causes for these problems were lack of detailed requirements from i.he beginning, lack of detail in the SLAs, bck of previous experience' in sofLw3re outsourcing management. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/12345678/21571 | |
| dc.language.iso | en | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.title | Information Systems Development Outsourcing Management In Ethiopia : The Case of the Ethiopian Telecommunications Corporation. | en_US |
| dc.type | Thesis | en_US |