Analysis of Critical Success Factors affecting Enterprise Resource Planning (ERP) Project Implementation: the case of Commercial Bank of Ethiopia
No Thumbnail Available
Date
2018-06-08
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa University
Abstract
ERP projects are complex purposes which influence main internal and external operations of
companies. The success of the project directly influences the performance of the organization.
Recent research has methodically collected plausible data in the field of critical success factors
(CSFs) within ERP projects. The overarching objective of the study is to identify and describe
the main CSFs and how they can be ranked according to the importance to success of the
project. Because of the influence of CSFs to ERP-projects in general, the term “ERP project” is
used in the further parts of this paper. Both primary and secondary data were used to meet the
objective of the study. A total of 24 project managers and project team members were
interviewed with triangulation of data from desktop sources. Data was analyzed descriptively. In
terms of result, it is found out twenty critical success factors from literatures for successful
implementation of ERP systems and from them the important critical factors are ranked in order
of importance. Factors such as project planning and strategy, top management support, project
management and leadership, capability of consultants, change management and communication,
and overall knowledge transfer are among the factors identified as critical for ERP system
implementation in Commercial Bank of Ethiopian. This study will be significant to project
managers, especially in organizations that have recently implemented or are in the process of
implementing the ERP systems
Description
Keywords
Critical success factors (CSF), ERP, and project implementation