The Relationship Between Organizational Corporate Social Responsibility And Employee Psychological Connection: the Mediating Role of organizational Trust (A Survey of Employees Wudassie Diagnostic Center, Pioneer Diagnostic Center, And Arsho Medical Laboratories In Addis Ababa, Ethiopia
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Date
2026-01-01
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A.A.U
Abstract
This study examines the relationship between organizational Corporate Social Responsibility
(CSR) practices specifically Environmental Sustainability and Community Engagement and
employee psychological connection, with organizational trust as a mediating variable. Using a
cross-sectional survey of 269 employees from three diagnostic centers in Addis Ababa, Ethiopia,
and employing regression and bootstrapped mediation analyses, the findings reveal that both
CSR dimensions positively influence psychological connection, with Community Engagement (β
= .791) having a stronger direct effect than Environmental Sustainability (β = .159).
Organizational trust partially mediated both relationships, with significant indirect effects for
Environmental Sustainability (.261) and Community Engagement (.321). The results highlight
trust as a critical mechanism through which CSR fosters employee attachment, providing
practical insights for healthcare organizations seeking to leverage CSR for human resource
benefits amid challenges like employee turnover.
Keywords: Corporate Social Responsibility, Employee Psychological Connection,
Organizational Trust, Healthcare, Ethiopia, Social Identity Theory, Stakeholder Theory.