The Use of Arbitration as a Mechanism of Dispute Settlement in the Ethiopian Insurance Industry
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Date
2026-01-01
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Addis Ababa University
Abstract
Disputes, particularly in the claim-intensive insurance industry, are unavoidable. Unresolved conflicts create a burden for all stakeholders affecting the whole industry if not the economy in general.Arbitration has been used for long as an alternative dispute resolution mechanism in Ethiopia and in recent years its use has increased to resolve commercial disputes, particularly the insurance industry uses arbitration by including in its policies. However, the theoretical advantages of arbitration are hardly obtained in real world and the enforcement of arbitration clauses in insurance policies is questionable.This paper aims to explore and evaluate the effectiveness of Arbitration in the Ethiopian insurance industry as a dispute resolution mechanism by employing a mixed method approach and identify challenges that hinder the effective use of arbitration in the insurance industry finally reaching a conclusion and suggesting possible recommendation
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Disputes, particularly in the claim-intensive insurance industry, are unavoidable