E-banking Services and Performance of Top Performer Commercial Banks in Ethiopia
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Date
2018-06
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Addis Ababa University
Abstract
The main objective of this study is to examine the impact of e-banking service on the performance
of top performer commercial banks in Ethiopia. The specific objectives were to examine the
impact that ATM, POS, Mobile banking and bank size have on the performance of top performer
commercial banks. The study used explanatory method of study based on quantitative approach.
The population of interest in this study comprised eleven commercial banks operating in Ethiopia
out of those nine commercial banks are selected using a purposive sampling method for the
period 2013 – 2017. The study used secondary data. In analyzing the data, the study used both
descriptive and inferential statistics. Result using fixed effect panel least square regression with
the aid of E-views9 econometric software exhibited that, increasing the number of ATMs variable
has a negative and significant impact on bank ROA , increasing the number of POS has negative
and insignificant impact on bank ROA, increasing number of mobile banking users variable has
positive and significant impact on bank ROA, and increasing bank size has a negative and
significant impact on bank ROA. The overall results revealed that e-banking services have
negative significant impact on the performance of commercial banks in Ethiopia.
Description
A thesis submitted in partial fulfillment of the requirements for the Master of
Business Administration (MBA) degree
Keywords
Bank’s Performance, Commercial banks in Ethiopia, Electronic Banking