Does Psychological Empowerment and Perceived Organizational Support Influence Organizational Citizenship Behavior Case of Dashen Bank
| dc.contributor.advisor | Habtamu Endris(PhD) | |
| dc.contributor.author | Heran Mulushoa | |
| dc.date.accessioned | 2025-05-16T06:38:41Z | |
| dc.date.available | 2025-05-16T06:38:41Z | |
| dc.date.issued | 2025-01-03 | |
| dc.description.abstract | The main purpose of the study was to identify the influence that psychological empowerment and perceived organizational support have on organizational citizenship behavior in Dashen Bank. The research uses descriptive and explanatory research designs. Questionnaire were used to gather all necessary data from primary sources through survey. The target population of this research consisted of permanent managers and non-managerial employees working in Dashen Bank in Addis Ababa district in some selected branches. The sample size of the respondents was determined by applying the multi-stage stratified proportional sampling technique. The sampling units of each department were determined based on their number in relation to the entire population of that work unit. A total of 90 sampling units were selected and the questionnaires were distributed. As a result, all the questionnaires were correctly completed, returned and used for analysis. In addition, SPSS version 26 software was used to enter, code and analyze the data collected through the questionnaire. Descriptive analyses such as mean and standard deviation with inferential statistics of correlation and regression analysis were used to analyze, interpret and present the collected data. Therefore, descriptive statistics show that respondents strongly agree on perceived organizational support, psychological empowerment and organizational citizenship, the result of Pearson correlation confirmed the existence of a statistically significant and positive correlation between psychological empowerment and perceived organizational support on organizational citizenship behavior. Finally, the result of the multiple regression revealed that psychological empowerment and perceived organizational support have a statistically significant predictive power on the organizational citizenship behavior of the companies studied, the organization should try to support employees and should empower employees psychologically to improve organizational citizenship behavior. | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/5507 | |
| dc.language.iso | en | |
| dc.publisher | A.A.U | |
| dc.title | Does Psychological Empowerment and Perceived Organizational Support Influence Organizational Citizenship Behavior Case of Dashen Bank | |
| dc.type | Thesis |