Does Psychological Empowerment and Perceived Organizational Support Influence Organizational Citizenship Behavior Case of Dashen Bank
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Date
2025-01-03
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A.A.U
Abstract
The main purpose of the study was to identify the influence that psychological empowerment and
perceived organizational support have on organizational citizenship behavior in Dashen Bank.
The research uses descriptive and explanatory research designs. Questionnaire were used to
gather all necessary data from primary sources through survey. The target population of this
research consisted of permanent managers and non-managerial employees working in Dashen
Bank in Addis Ababa district in some selected branches. The sample size of the respondents was
determined by applying the multi-stage stratified proportional sampling technique. The sampling
units of each department were determined based on their number in relation to the entire
population of that work unit. A total of 90 sampling units were selected and the questionnaires
were distributed. As a result, all the questionnaires were correctly completed, returned and used
for analysis. In addition, SPSS version 26 software was used to enter, code and analyze the data
collected through the questionnaire. Descriptive analyses such as mean and standard deviation
with inferential statistics of correlation and regression analysis were used to analyze, interpret
and present the collected data. Therefore, descriptive statistics show that respondents strongly
agree on perceived organizational support, psychological empowerment and organizational
citizenship, the result of Pearson correlation confirmed the existence of a statistically significant
and positive correlation between psychological empowerment and perceived organizational
support on organizational citizenship behavior. Finally, the result of the multiple regression
revealed that psychological empowerment and perceived organizational support have a
statistically significant predictive power on the organizational citizenship behavior of the
companies studied, the organization should try to support employees and should empower
employees psychologically to improve organizational citizenship behavior.