The Effect Of Supply Chain Management Practices On Operational Performance: The Case Of Maintenance Repair And Overhaul Of Ethiopian Airlines
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Date
2020-06
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Addis Ababa University
Abstract
Supply chain management is the most important tools that organizations use to develop their
operational performance. The main objective of this study was to assess the effect of supply
chain management practices (Supplier partnership, internal integration, level of information
sharing and quality of information sharing) on operational performance of Ethiopian airlines
MRO. Both quantitative and qualitative research method used for this study to determine the
relationship between supply chain management practices (Supplier partnership, internal
integration, level of information sharing and quality of information sharing ) and operational
performance of Ethiopian airlines MRO. Descriptive and explanatory research design employed
for the study. Data were collected from 106 employees working in Ethiopia airlines MRO
maintenance and logistics and supply chain management department. The data analysis results
shows that supplier partnership and quality of information sharing have a positive and
significant impact on operational performance of Ethiopian airlines MRO while internal
integration and level of information sharing is not significant. The organization has to improve
its supplier partnership and quality of information sharing practices to improve the operational
performance even further. Specifically, Ethiopian airlines MRO has to work with suppliers to
improve suppliers’ product quality and to include key suppliers in its continuous improvement
program and the company should also work with suppliers to share adequate and complete
information with each other.
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Keywords
Supply chain Management, Supply chain Management Practices, Operational performance