The Effect of Emotional Intelligence on Job Satisfaction: Case of Commercial Banks in Ethiopia
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Date
2020-02
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A.A.U
Abstract
This study examined the relationship between emotional intelligence and job satisfaction
among commercial bank branch managers in Ethiopia. Using a basic random selection
approach, a total of 262 out of 270 randomly selected commercial bank branch managers were
used as a sample for this research. The study was correlative, descriptive, and explanatory in
nature, and survey research was employed to obtain data from participants. Mean, standard
deviation, Pearson's product-moment correlation, and multiple linear regression were used as
statistical techniques. The findings revealed a moderately favorable relationship between
emotional intelligence and job satisfaction. Furthermore, there was a somewhat favorable
connection between all sub-dimensions of emotional intelligence and work satisfaction, which
was also positive. Furthermore, five characteristics of emotional intelligence were shown to
be important predictors of job satisfaction: managing relationships, emotional stability, self development,
integrity, and altruistic conduct. As a result, it is critical to focus on techniques
that enhance emotional intelligence among commercial bank branch managers.
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Keywords
Branch managers, Emotional Intelligence, Job Satisfaction