The Effect of Emotional Intelligence on Job Satisfaction: Case of Commercial Banks in Ethiopia

No Thumbnail Available



Journal Title

Journal ISSN

Volume Title




This study examined the relationship between emotional intelligence and job satisfaction among commercial bank branch managers in Ethiopia. Using a basic random selection approach, a total of 262 out of 270 randomly selected commercial bank branch managers were used as a sample for this research. The study was correlative, descriptive, and explanatory in nature, and survey research was employed to obtain data from participants. Mean, standard deviation, Pearson's product-moment correlation, and multiple linear regression were used as statistical techniques. The findings revealed a moderately favorable relationship between emotional intelligence and job satisfaction. Furthermore, there was a somewhat favorable connection between all sub-dimensions of emotional intelligence and work satisfaction, which was also positive. Furthermore, five characteristics of emotional intelligence were shown to be important predictors of job satisfaction: managing relationships, emotional stability, self development, integrity, and altruistic conduct. As a result, it is critical to focus on techniques that enhance emotional intelligence among commercial bank branch managers.



Branch managers, Emotional Intelligence, Job Satisfaction