The Effect of Technology Adoption on Employees Performance and Customers Satisfaction: The Case of Bank of Abyssinia East Addis District
| dc.contributor.advisor | Salehu Anteneh (PhD) | |
| dc.contributor.author | Ali Mohammed | |
| dc.date.accessioned | 2025-03-06T13:34:33Z | |
| dc.date.available | 2025-03-06T13:34:33Z | |
| dc.date.issued | 2024-06-02 | |
| dc.description.abstract | The emergence and advancement of technology are a major success factor in any economic activities; especially in financial institution like bank technology adoption plays a significant role.the main aims of this study was to determine the effect of technology on custome satisfaction and employees performance on private banking industry, In order to determine the study used technology adoption as independent variable with customer’s satisfaction and staff productivity as dependent variable for a measurement tool. The study was conducted in bank of Abyssinia east Addis district. Data was collected by distributing structured questionnaires and analyzed by using SPSS version 25.0. It used t-statistics tests to indicate the significance of independent variable over dependent variable. Additionally, the study employed simple linear regression to determine their impact. The findings revealed to have a positive significant effect of technology adoption on customer’s satisfaction and employee’s performance. The study recommended that banks should invest heavily in developing technologies to improve customer satisfaction and employee’s performance. | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/4855 | |
| dc.language.iso | en | |
| dc.publisher | A.A.U | |
| dc.title | The Effect of Technology Adoption on Employees Performance and Customers Satisfaction: The Case of Bank of Abyssinia East Addis District | |
| dc.type | Thesis |