Effect of the Pharmaceutical Supply Chain Management Practice on Organizational performance: the Case of Droga Pharmaceuticals P.L.C in Ethiopia
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Date
2025-01-09
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Publisher
AAU
Abstract
This study investigated the effect of Pharmaceutical Supply Chain Management (PSCM)
practices on organizational performance at Droga Pharmaceuticals P.L.C in Ethiopia. The study
employed a descriptive research design and quantitative approach, the study utilized structured
questionnaires to gathers data from a sample of 200 employees across key departments involved
in PSCM, including Distribution and Fleet, Warehouse and Inventory Management, and
Procurement and Quantification. The regression coefficients analysis indicated that effective
PSCM practices significantly contributed to improved organizational performance metrics, such
as operational efficiency and customer satisfaction. Specifically, the analysis showed that
enhancements in procurement efficiency and inventory management were strongly correlated
with better delivery performance and fewer stock outs. Additionally, the study identified critical
challenges within the Ethiopian pharmaceutical supply chain, including inadequate
infrastructure, regulatory complexities, and limited access to technology. Based on these
findings, the study recommends enhancing training programs for supply chain professionals,
investing in infrastructure improvements, and adopting advanced technologies to streamline
PSCM processes.