The Relationship between Emotional Intelligence and Conflict Management Style among Employees of Commercial Bank of Ethiopia (Central Region, Megenagna Ditrict)
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Date
2024-06
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Addis Ababa University
Abstract
The objective of this study was to examine the association between emotional intelligence and conflict management style among employees of Commercial Bank of Ethiopia. A sample consisting of 207 employees (83 females and 124 male) from 115 tellers, 82 senior officers and 5 managers were chosen using stratified random sampling from 10 randomly selected branches of Menagerie district. The participants responded to the Wang and Law Emotional Intelligence scale (WLEIS) and Re hims Organizational Conflict Inventory- II (ROCI-II). Descriptive analysis (frequency, mean, and standard deviation) and inferential statistics such as Pearson correlation, linear regression, independent t-test, and one-way ANOVA were used to analyze quantitative data. The findings show that there was moderate level of emotional intelligence among commercial Bank of Ethiopia. The correlation's finding indicated a strong positive relationship between emotional intelligence and conflict management especially with integrating style indicating that employees with relatively higher emotional intelligence tend to use integrating styles; on the other hand employees with lower emotional intelligence lean towards dominating and avoiding style of conflict management. Emotional intelligence accounted for 38.4% of the variance in conflict management style. The ANOVA's results showed a statistically significant difference between ganders of the respondents with emotional intelligence. Likewise, there was a difference that was statistically not significant in emotional intelligence with respect to the educational background, age and work experience. The implications of the study were converse about. Key words: Emotional intelligence, conflict management style
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Emotional intelligence, conflict management style