Parental Satisfaction and Barriers with Their Neonates Care Services in The Neonatal Intensive Care Unit at Selected Public Hospitals in Addis Ababa, Ethiopia 2025
No Thumbnail Available
Date
2025
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Addis Ababa Univertiy
Abstract
Parental satisfaction is a way of responding to the expectation to meet the health needs of their newborn. It is a belief and attitude of parents towards a service given in the neonatal intensive care unit. It is a key indicator of healthcare quality, encompassing patient- and family-centered care, clinical outcomes, and medical malpractice claims. This measure is frequently used and is central to evaluating healthcare quality in the neonatal intensive care unit.
Objective: To explore the parents' satisfaction and barriers with their neonates' care services in the neonatal intensive care unit at selected public hospitals in Addis Ababa, Ethiopia, 2025.
Method: A descriptive phenomenological study was conducted from February 6, 2025, to March 6, 2025, at three selected public hospitals in Addis Ababa. The purposive sampling method was used to select parents who met the inclusion criteria. The sample size was determined by the saturation of data in each hospital. An open-ended interview guide was prepared, and data were collected using the in-depth interview method. The in-depth interviews were audio-recorded, transcribed, translated to English, and then analyzed using the inductive thematic analysis method after being imported to Atlas ti 9 qualitative software. The results were presented through a detailed description of generated themes and sub-themes.
Result: Four major themes and fourteen sub-themes emerged: parental satisfaction, quality of care, emotional and informational aspects, and the NICU and its environment. This study identifies that parents were satisfied with the response provided by health professionals to their questions. This study identifies that parents were dissatisfied with poor professional skills, lack of family-centered care, insufficient respect, absence of information, discharge timing, restriction, unavailability of laboratory services and drugs, shortage of water, and scarcity of restrooms.
Conclusion and recommendation: This study identifies that parents were dissatisfied with the poor professional skills, lack of family-centered care, insufficient respect, absence of information, discharge timing, restriction, unavailability of laboratory services and drugs, shortage of water, and scarcity of restrooms. improve facilities services, including waiting areas, additional beds, restrooms, and arrange the discharge time.
Description
Keywords
Parental Satisfaction, Parent, newborn, Neonate, Neonatal Intensive Care Unit.