The Effect of Conflict Handling Strategies on Project Success: The Case of Addis Ababa Housing Development Corporation
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Date
2024-07
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Addis Ababa University
Abstract
This research examined the effect of conflict-handling strategies on project success in the case ofAddis Ababa Housing Development Corporation. Hence, the objective of the research is to assessthe effect of conflict-handling strategies on project success by considering cost, schedule, quality,safety and client satisfaction as success factors and analyzing how specific conflict-handlingstrategies would influence the project success. To achieve the above objectives, The research usedboth descriptive and explanatory research designs. Descriptive design was used to describe thesource of conflict and conflict handling strategies in practice at the case organization and the levelof its project success. The explanatory design was set to test the cause-and-effect relationshipbetween conflict-handling strategies and project success. A questionnaire survey was used tocollect data from 69 selected respondents through a five-point Likert scale and analyzed by usingSPSS software version 27. The data was analyzed through a quantitative approach of descriptivestatistics (mean and standard deviation) and inferential statistics (regression analysis). The study'sfindings demonstrate that the AAHDC approach to conflict handling has an adverse effect on the
company. Competing, Compromising and Accommodating conflict-handling strategies negativelyaffect cost efficiency, schedule adherence, quality, safety, and client satisfaction. It indicates thatthese strategies and techniques need to be modified. Overall, the research findings are valuable;nevertheless, limitations exist in terms of accessibility of government organization and limitationof target population. To eliminate these constraints, future research should broaden its scope toinclude a broader geographical area of organizations as well as the number of target population.
Keywords: project success; competing; collaborating; compromising; avoiding; accommodating