Assessment of the Practice and Challenges of Freight Forwarding in the Case of Selected Freight Forwarders in Addis Ababa
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Date
2023-07
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Addis Ababa University
Abstract
The objective of this paper is to assess freight forwarding practice and challenges in the case of selected freight forwarding companies in Ethiopia. The study focused on three selected freight forwarder in Ethiopia that are MACCFA Freight logistics, CLS Logistics Services PLC and DHL Ethiopian Airlines logistics service S.C. The study used descriptive research design with mixed approach. Primary data was collected through questionnaire with open ended and close ended questioners. From target population of 106 staffs and 21 customers that have been working with the forwarders for long, 87 staffs and 21 customers was selected using random sampling. Secondary data was also collected from books journal and the likes. Collected data from 92 responses out of 108 questioners were analyzed using percentage (%), frequency, and SPSS (Version 27). The findings of the study indicated that there is significant relationship between the dependent (freight forwarding practice) and independent variables (cost, human resource, political issues, economic issues, infrastructure and information technologies) and from the regression analysis political and economic variables have indirect relation with the practice and the remaining variables have positive relationship freight forwarding practice. All independent variables accounts for 86.3% in affecting the practice and it is recommended to that value of information technology should be emphasized more, safety and security of shipments needs to be given more attentions and Government needs to increase its efforts to organize the infrastructure system.
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infrastructure system.