Ethiopian Institute of Architecture, Building Construction and City Development

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Browsing Ethiopian Institute of Architecture, Building Construction and City Development by Subject "accountability"

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    Assessment of the effects of decentralization on urban service delivery: case study on education and health services deliverance at Debre Markos town, Amhara National Regional State
    (Addis Ababauniversity, 2011-05) Muktar, Mahmud; Abebe, Mulugeta (PhD)
    In Ethiopia rapid urbanization is the product of socio economic development. As a result urban populations have been growing in an alarming rate. This situation mainly aggravated by the two major features: rural-urban migration and natural increase of the population. Due to these demographic changes, pressure put on urban centers in which residents hardly get quality and efficient services. To tackle down such urban problems, the GoE has established decentralization policy that aimed to transfer powers, responsibilities and resources from the central government to regional, zonal, and Wereda levels of administration. This research has given emphasis on education and health service delivery in Debermarkos town case. In this town basic services provision intricate with social problems: inadequate and poor quality of services, less accountability and transparency, insignificant number of professionals, low institutional capacity and minimum public participation in planning, monitoring and decision making process. But these poor conditions of service providers of had not been assessed or studied (i.e. academically); it couldn’t be identified, determined, evaluated and recognized the hindrance for effective implementation of decentralization at the district level. The research used qualitative and quantitative data. This study has assessed the local service providers’ performance in line to quality indicators and the governance values indicators: accountability, transparency and community involvement in the improvement and provision of services. From the findings, it concluded that that decentralization obviously shown improvement in service delivery particularly in schools’ and health centers’ service delivery activities: service providers could perform their duties with autonomy, improve quality and efficient services delivery. However, administrative constraints: clarity of responsibility, accountability, open information flows, and participation have made the services provisions inadequate. The paper suggests that public service providers should be participatory, transparent (free access to information), empowered to decide administrative issues autonomously, accountable to the community, dynamic to identify community interest and should include community input in strategic planning and decision making process in the public service providers. Key words: decentralization, autonomy, accountability, transparent, participation, social service: education service, health service