Browsing by Author "Seid, Mohammed (PhD)"

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    Assessesment on Single Window Serivce Implimantation at Ethiopian Customs Commission, in Caseof Modjo Customs Branch Office
    (A.A.U, 2022-04) Shiferaw, Getahun; Seid, Mohammed (PhD)
    The purpose of the study was to assess the electronic single window service implementation at Ethiopian custom commission in case of mojo branch office. The aim of paper was to assess the implementation of single window service benefit for government and private sector, through reduction of cost, reduction service delivery time, and effective utilization of resource, reduction of complex transaction and communication gap and for trade facilitation through reducing the corruption in connection with service delivery and to establish the level of ESWS importance around users. The research design was engaged for this study was qualitative and quantitative research method and Data collection methods were used structured questionnaire by using liker t scale methods, interview and observation. Source of data used primary and secondary data that collected from 80 respondents of employees of customs commission mojo branch office particularly those involved in clearance operation and selected stakeholders. Methods of data analysis were used SPSS version and simple excel operation. The major findings of the study were suggested and presented by frequency table and charts. So that, as indicated in the finding of analysis around 54.50% of respondents agree and ensuring that electronic single widow reducing cost of clearing goods at the customs with integrity of other government agencies (OGA) and 46.80%respondents indicating that electronic single window has high service delivery time through communication with customers improved customs and other government agencies (OGA) service without existing physically. And also59.70% of respondents agreed on electronic single window can reduce complexity of transaction redundancy by linking the regulatory and other private companies thus providing competitive environments for government and private regulatory agencies. The study noted that there were some challenges and communication gaps in the implementation process and it recommended that collaboration of stakeholders, support of Government and non-government organization to improving electronic technology capacity building and continues monitoring and evaluation follow up for implementation of ESWS. Key words: - SWS, Service sectors, WTO, B2B, WCO.
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    Assessment of Factors Affecting Consumer Purchasing Behavior towards Shoes: In Addis Ababa, Ethiopia
    (Addis Ababa University, 2015-05) Assefa, Elshaday; Seid, Mohammed (PhD)
    It is no longer we can take customers for granted; marketers can sell more if they produce and sell what the consumer needs and wants. This research’s main aim is to study desired attributes of shoes and shoe retail outlets in Addis Ababa. This research used descriptive and factor analysis. Through descriptive analysis the level of importance of 50 factors drawn upon 6 retailing mix framework analyzed and the factors that were ranked “most important” and “highly important” based on their mean scores were then selected for second stage analysis by using Factor Analysis (FA). Three hundred three participants have completely filled the questionnaires which has two parts the first part was general demographic questions while the second parts is fifty attributes of shoes and shoes retail outlets. Based on the result of factor analysis, six critical latent factors were identified and named as, “Product Quality and Functions”, “Attractive Store and Product Presentation”, “Health and Comfort”, ”Price and Perceived value”, “Well Trained and Experienced Sales force”, and “Fashion and Trend”. The other aim of research is to identify, significant difference of such factors on “Gender”, “Income Level” and “Age” of consumers. “Gender” and “Income” were confirmed to have influential power to alter consumers’ perspectives toward the desired attributes of shoes and its retail shops. Hence, behaviour consumres of shoes in Addis Ababa is affected by six key factors that are “Product Quality and Functions”, “Attractive Store and Product Presentation”, “Health and Comfort”, ”Price and Perceived value”, “Well Trained and Experienced Sales force”, and “Fashion and Trend”. The shoe manufacturers and retailers are demanded to take all these desired attributes into their consideration to sell what customers wants and needs. To also recommended to marketers segment their target market based on income and gender
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    Enterprise Risk Management Practices in Ethiopian Private Banks Case Studies
    (Addis Ababa University, 2015-01) Ademe, Samuel; Seid, Mohammed (PhD)
    The reluctance of banks to effectively run Enterprise Risk Management program was the concern of NBE for years. This Project paper, therefore, is aimed to explore the practice of Enterprise Risk Management in Ethiopian Private Banks. Currently, there are 16 private commercial banks working in the country, some of which are celebrating their 20 years anniversaries. To represent all the 16 private banks, the researcher grouped them in to three categories. Dashen, Nib and Addis International banks were selected from each category in simple random sampling method. The data was collected through questionnaire and face to face interview. The questionnaires were distributed to Risk Committee members of the Board; senior executives of the bank management; Risk Management Unit personnel and Chief Controller of each bank. The interview was made with NBE’s CBSD expert assigned by the Director. The research reveals that the practice is well understood by all stakeholders but is in its infant stage where continuous follow up and development requires.Key words: Enterprise Risk Management, Risk Management Program, Risk Management Unit, Chief Risk Officer, Credit Risk, Liquidity Risk
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    The Impact of Demographic factors on the Attitudes of Life Insurance Policyholders in the Case of Ethiopian Insurance Company
    (Addis Ababa University, 2015-02) G/medhine, Asseged; Seid, Mohammed (PhD)
    The purpose of this study is to examine the impact of demographic factors on the attitude of life insurance holders in the case of Ethiopian Insurance Corporation. The study was conducted by collecting the response of policyholders through structured questionnaire on five point likert scale. Out of 200 questionnaires a total of 154(77%) usable responses were obtained to assess the level of awareness about demographic factors and their impact on policy holder attitude towards life insurance. Multiple regression Modeling (MRM) approach was used to analyze and test relationships among variables. The study found that Demographic factors such as income, religion, gender, education and age were found to have significance impact on the attitude of life insurance policyholders in Ethiopian Insurance Company’s scenario. The implications of the study to management and theory are discussed and recommendations for future research have been made. The limitations of the study are also noted. The findings of the study may serve as an input for the Ethiopian Insurance Company in particular and the insurance industry in Ethiopia in general. It also aims to frame strategies how to increase the share of life insurance in the GDP of the country. Key words: Ethiopian, Income, life Insurance, attitude, Demographic factors
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    Improving Inventory Management at SUR Construction Company
    (Addis Ababa University, 2016-06) Gashu, Beyene; Seid, Mohammed (PhD)
    The objective of this study was to analyze the inventory management practices in the organization in order to identify the inventory management challenges and its contributing factors for challenges and recommend solutions for improvement. It was carried out using case study at Sur Construction Company. In this organization, stocks outs, rush ordering, unplanned and urgent purchasing items observed frequently while high non-moving and obsolescence was available as a problem. In this research sample of 120 employees was in used by purposive sampling technique and the return rate was 98 which is 82% response rate. Questionnaires, interviews, and secondary data from reports and internet was used as data collection instrument, analyzed by Microsoft excel software applying descriptive statistics. According to these data, the overall inventory practice was not effective; and the major inventory management challenge was the availability of item on time in complete set. The finding shows that the main contributing factor for this problem was staff capacity having skill gap and awareness in implementing inventory management technique. Accordingly, staff development and capacity enhancement strategy including training, empowerment and motivation scheme design was recommended. Key Words: Inventory, Construction, Obsolescence, Staff capacity
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    Instilling Strategy Management Culture At The Ethiopian Sugar Corporation
    (Addis Ababa University, 2015-05) Yimer, Assefa; Seid, Mohammed (PhD)
    Strategic management is the larger, more holistic process that encompasses the planning, implementation, evaluation, and updating of a strategic agenda aimed at maintaining the most viable fit between an organization and its external environment and moving into the future in a deliberate, purposeful manner. Successful cultural change results from having a clear idea about what type of culture the business needs, identifying the specific attributes that go along with it, and then focusing on managing the drivers that shape and influence culture which is of paramount importance for effective and efficient execution of strategies. Strategic management and supply chain are not separable aspects. Hence, instilling strategy management culture in the supply, if applies lean-kaizen approach, results in competitive performances. The tools of strategic management: Balanced scorecard and Hoshin Kanri can make this possible. The paper illustrated the moderating effect of strategy management culture on the relationship between lean-kaizen supply chain and competitive performances. The study showed they are positively related and the moderator also has positive interaction effect on this relationship. Thus, it possible to instill strategy management culture in the lean-kaizen supply chain through balanced scorecard and hoshin kanri integration. Keywords: Strategic Management, Strategy Management Culture, Balanced Scorecard, Hoshin Kanri, Lean-Kaizen
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    Internal Measure of Service Quality and Its Relation to Firm Performance: A Case of Hotel Industry in Addis Ababa
    (Addis Ababa University, 2013-10) Hailekiros, Resom; Seid, Mohammed (PhD)
    The general objective of this research was to assess the effects of internal service quality on firm performance. It was an undertaking to verify the hypothesis that dictate the influence of each specific internal service quality dimension on firm’s performance. The research aimed at testing the influence of independent variables such as management of expectation (including training programmes, customer expectations) and service reliability (including cross training and ethical services) on firm performance in case of hotel industry in Addis Ababa. Regarding the research methodology, deductive approach or quantitative research inquiry was utilized as a research design. Sample of 100 participants out of 119 hotels were selected using random sampling technique, 92 completely filled questionnaires were returned. The questionnaires and recorded documents served as data collection instruments. The collected data were analyzed using descriptive and inferential statistics such as correlation, analysis of variance and other descriptive statistics. In conclusion, the dependent and independent variables scored a positive and significant correlation. The results of the study come up with new findings that greater portion of hotel performance for last five years was due to service quality performance. The result shows the level of internal service quality and its dimensions had significant influence on firm performance. The research have faced major limitations including existence of non-responses questionnaires, inclusion of positively worded items, limited research existed in service quality and unwilling of the respondents.
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    Inventory Management Practices of the Ethiopian Electric Utility: The Case of Addis Ababa City.
    (Addis Ababa University, 2015-01) Berhane, Woldeabrha; Seid, Mohammed (PhD)
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    Measuring Customer Satisfaction of Ethiopian Electric Utility
    (Addis Ababa University, 2015-10) Berhanu, Israel; Seid, Mohammed (PhD)
    This study aims at measuring customer satisfaction of the Ethiopian Electric Utility company Services at North Addis Ababa region in both technical and customer services. The study reveals that there is a moderate customer satisfaction in two technical services; electricity tariffs, billing methods, and poor customer satisfaction in failure fixing and new connection. The major problems in the technical services provided by Ethiopian electric utility are; handling disputed bills and the long time needed for fixing electricity failure and power supply connection. On the other hand, the study shows that there is a moderate satisfaction in payment method, the length of waiting time in the company offices, and accessibility of customer offices of EEU. Respondents have a poor satisfaction with the remaining five services ; replies of employees to customer telephone calls, about information and guidance provided to customers, in complaint handling, in continuity of power supply and good quality of power. The customers’ also very poor satisfaction to prior intimidation of power cut. Finally, respondents think that the overall performance of Ethiopian Electric Utility Company in general is poor. The residential customers are the most satisfied group followed by the commercial then the industrial. Therefore, the EEU should come up with an appropriate service delivery standards; proper complaint handling mechanisms; improve the technical department service delivery to new connection, failure fixing and improve billing service ; relevant training for its front line and technical employees; developing various payment mechanism; informing customer about planned interruption; reduce power interruption and fluctuation to the standard; upgrade and maintain its old transmission, substation and distribution network systems; improve its generation capacity and adequate resource management in order to meet customer satisfaction. Keywords: Customer Satisfaction, Services, Electricity, Measuring, TQM, Ethiopia
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    Productivity in footwear and garment sector in Addis Ababa
    (Addis Ababa University, 2012-10) Abebe, Feyera; Seid, Mohammed (PhD)
    Productivity is a summary measure of the quantity and quality of work performance with resource utilization considered. Regardless of the type of production, the basic concept is always the relationship between the quality and quantity of goods or service produced and the quantity of resource used to produce them. The garment and footwear sectors were chosen as main area of focus to explore factors influencing productivity so that it can be enhanced by managing these factors. Survey study was conducted by selecting the sample organization of garment and footwear sectors purposively by considering the organizations’ size, availability of necessary information and their role in their respective sector. The major factors that affect productivity of the organizations are found to be capital, labor, intermediate materials, market demand, competition, government rule and regulation, workers motivation and satisfaction, research and development, innovation, technology, and production equipment.