Department of Logistics and Supply Chain Management Evaluation of the Success of the Health Commodity Management Information System: The Case of Public Health Facilities in Addis Ababa, Ethiopia
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Date
2023-06
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Addis Ababa University
Abstract
In Ethiopia, the Federal Ministry of Health (FMOH) is coordinating sector wide reforms to improve the equity and quality of healthcare. As part of these efforts, the ministry is also exerting concerted efforts to improve availability of health commodities through efficient and effective supply chain system by using e-LMIS. The health commodity management information system (HCMIS), that is an inventory and LMIS control tool, is one of the systems that the MOH is using in health facilities for collecting, organizing, analyzing and reporting supply chain data to make optimal supply chain decisions. In this research, the success of Health Commodity Management Information System (HCMIS) is evaluated using the information system success model (DeLone & McLean (2003) and the Unified Technology Acceptance and Use Theory (UTAUT model). The research model was evaluated using data from 200 users of an electronic health commodity management information system in public health facilities under Addis Ababa City Administration Health Bureau, Ethiopia. Four factors from (UTAUT model) (performance expectancy, Social influence, facility condition & social influence) and six factors from DeLone & McLean (2003) model (information quality, system quality, service quality, users satisfaction ,intention to use and net impact with HCMIS) were found and used in assessing the success of health commodity management information system. The study found that, the quality influencing factors that affect user‘s satisfaction with HCMIS (Performance expectancy, Effort expectancy, Social influence, facility condition , information quality, system quality & service quality) all have appositive effect but statistically insignificant except social influence and performance expectancy which have appositive and significant effect in contributing to users ‗satisfaction with HCMIS. Another interesting finding of this study is among the quality influencing factors on user‗s intention to use of the HCMIS (performance expectancy, Social influence, facility condition, information, system, and service quality factors ) have appositive and significant effect but the quality factor effort expectancy has appositive but insignificant effect on users intention to use of the HCMIS .Generally, this study found that there is a positive and significant relationship between user satisfaction and organizational net impact and users intention to use and organization net impact. Evaluating the success or effect of information systems is critical for understanding the value, efficiency, and investment in information system management activities. Thus, the system assessment contributes to the effective functioning of the health commodity management information system.
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Keywords
information system.