Development of Service Quality Indicator for Ethiopian Freight Railways
| dc.contributor.advisor | Gulelat, Gatew (PhD) | |
| dc.contributor.author | Fasil, Tadele | |
| dc.date.accessioned | 2019-01-02T05:15:55Z | |
| dc.date.accessioned | 2023-11-04T15:17:43Z | |
| dc.date.available | 2019-01-02T05:15:55Z | |
| dc.date.available | 2023-11-04T15:17:43Z | |
| dc.date.issued | 2014 | |
| dc.description.abstract | In this study I try to develop the specific item of the rail freight transportation of quality indicator model which help to monitor, control and improve their service and competiveness. Indicator of quality for any service organization is the decisive factor to create the difference and obtain competitive advantage. The purpose of the study is making a model for rail freight quality indicator may give the true picture about the short comings in Railway freight service. The current article is to give a partial overview about experts/ specialist, importer/ exporter and Freight transportation organization (company) survey results. This survey, conducted in the form of a questionnaire, asked respondents to assign priority levels to forty four items considered to be important in maintaining the quality of transportation services. The questionnaire for survey was prepared after thorough deep Preliminary literature study. To this end, based on the result of the survey, I carried out a factor analysis and attempt to reduce the number of variables. The data obtained from the respondents are entered in the software SPSS sheet for calculating the descriptive statistics. The study is based on empirical research. Moreover the questionnaire-based survey proved that the following items are regarded as most important for freight transportation. Those determinants are identified are Safety of cargoes during transportation, Regularity of cargo arrival, Just-in-time delivery, Security of carriages, Proper maintenance of the cargos, Availability of cargo handling equipment at loading points. The findings are useful and applicable to most of railway country and the research findings may be applicable for a new constriction of Ethiopian freight railways. Those important quality indicators have emerged as an important framework in Ethiopia rail freight transportation management. This framework can help define, monitor and manage high quality freight transportation opportunities. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/15450 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Service Quality | en_US |
| dc.subject | freight railways | en_US |
| dc.subject | quality indicator | en_US |
| dc.title | Development of Service Quality Indicator for Ethiopian Freight Railways | en_US |
| dc.type | Thesis | en_US |